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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Content provided by The Hopecast Network. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Hopecast Network or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Join Kamal Grant, creator of Magic Middles and owner of Sublime Doughnuts as he chats with inventors and creators to learn how to get Magic Middles on shelves across the world!
Content provided by The Hopecast Network. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Hopecast Network or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Join Kamal Grant, creator of Magic Middles and owner of Sublime Doughnuts as he chats with inventors and creators to learn how to get Magic Middles on shelves across the world!
In this episode, Kamal speaks with Robin from McBride Sisters about her unique journey from growing up in Monterey, California, to discovering her sister in New Zealand and starting a successful wine company together. They discuss the cultural differences between California and the South, Robin's early career in sales, and the serendipitous events that led to their sisterhood and entrepreneurial venture. The conversation explores the journey of the McBride Sisters, Robin and Andréa, as they navigate their unique sisterhood and entrepreneurial path in the wine industry. From their initial experiences as young women in a predominantly male field to the challenges they faced in establishing their own brand, the sisters share insights on resilience, creativity, and the importance of relationships in business. Their story highlights the significance of turning challenges into opportunities and the impact of their shared experiences on their success. In this segment, Robin McBride discusses the challenges and triumphs faced by her and her sister in the wine industry, including navigating perceptions in business, launching their brand Black Girl Magic Wines, and building relationships with retailers. They reflect on the evolution of their company, the impact of remote work, and the importance of engaging with consumers. Robin also shares insights about their new property, M Ranch, and collaborations with culinary influencers, as well as her experiences with fame and recognition in the industry. In this engaging conversation, Robin and Kamal explore the journey of the McBride Sisters, their experiences in the wine industry, and the challenges they face as a Black wine brand. They discuss the impact of celebrity endorsements, the introduction of their new venture Whiny Baby, and their aspirations for the future. The dialogue also touches on personal growth, identity, and reflections on relationships through the lens of the children's book 'The Giving Tree.' Follow Robin Here: https://www.instagram.com/mcbridesisters/ https://www.instagram.com/mcbridesisterscollection/ https://www.instagram.com/blackgirlmagicwines/ https://www.mcbridesisters.com/collections/mcbride-sisters-collection Follow the show here: https://www.instagram.com/sublimekamal/ https://www.instagram.com/sublimedoughnuts/ This show is brought to you by The Hopecast Network https://www.instagram.com/hopecastnetwork/…
In this week's episode of You Don't Know What You Don't Know , Kamal sits down with Chuan Liu, the creator of Levels of Grandeur , to discuss her remarkable journey from childhood immigration to the United States to navigating the trials of entrepreneurship in the midst of the COVID-19 pandemic. Chuan opens up about the birth of her syrup business and how the desire to create something meaningful with her brother kept her pushing through the most challenging times. Despite the difficult circumstances of the pandemic, Chuan worked harder than ever before, illustrating the drive and resilience that is crucial in entrepreneurship. Family support is a theme that runs throughout Chuan’s story. She emphasizes the importance of having a solid support system and how her family's involvement was pivotal in helping her grow her business. From there, Chuan shares how the unexpected exposure from reality TV helped elevate her brand and opened up new doors for her business. Throughout the conversation, Chuan reflects on the power of community and how integral it is to both personal and business growth. She also shares the important lessons she’s learned from her entrepreneurial journey, particularly from the classic book The Giving Tree , which taught her the value of unconditional love and nurturing relationships. As she looks back, Chuan also touches on the challenges of transitioning from B2B to B2C and the strategic planning that came with that shift. Her story is a testament to the immigrant experience in America and the continuous learning process that comes with entrepreneurship, complete with its ups and downs. Key Takeaways from this Episode: Family support is a foundation of entrepreneurial success. Reality TV can be an unexpected catalyst for brand growth. The Giving Tree teaches valuable lessons about love and relationships. Entrepreneurship is a journey of constant learning and adaptation. Chuan's experiences embody the challenges and rewards of being an immigrant entrepreneur in the U.S. Tune in to this inspiring episode for insights on building a meaningful business and embracing personal growth through every challenge life throws your way! Follow Chaun here: https://www.instagram.com/liuserville/ https://www.levelsofgrandeur.com/ Follow the show here: https://www.instagram.com/sublimekamal/ https://www.instagram.com/sublimedoughnuts/ This show is brought to you by The Hopecast Network https://www.instagram.com/hopecastnetwork/…
In this episode of "You Don't Know What You Don't Know," Kamal sits down with Joseph Evans, co-founder of Evan Alexander Grooming, to discuss his entrepreneurial journey from commercial real estate to launching a thriving grooming brand. Joseph shares how his early business aspirations evolved, the strategic decisions behind product development, and the challenges of scaling a brand in a competitive market. The conversation dives into key aspects of business growth, including the power of influencer marketing, the importance of organic community engagement, and the risks of retail dependency. Joseph also breaks down the benefits of outsourcing fulfillment, the value of testing products in small batches, and the delicate balance of managing product assortment. Beyond business, the discussion touches on personal insights from The Giving Tree , reflecting on themes of sacrifice and fulfillment. As Evan Alexander Grooming continues to expand, Joseph offers valuable lessons on sustainable growth, innovation, and the future of the brand. Follow Joseph here: https://www.instagram.com/evanalexandergrooming/ Follow the show here: https://www.instagram.com/sublimekamal/ https://www.instagram.com/sublimedoughnuts/ This show is brought to you by The Hopecast Network https://www.instagram.com/hopecastnetwork/…
In this inspiring episode OF "You Don't Know What You Don't Know" Kamal sits down with Myles Powell, founder of Myles Comfort Foods, to explore his remarkable journey from civil engineering to becoming a successful food entrepreneur. Myles shares the highs and lows of his path in the consumer packaged goods (CPG) industry, offering invaluable insights for aspiring business owners and food enthusiasts alike. Key Takeaways from the Conversation: From Barbecue Sauce to Mac & Cheese : Myles recounts his early challenges launching a barbecue sauce brand and how market research led him to pivot to mac and cheese, which ultimately became a standout product. Breaking into Retail : Myles details the step-by-step process of getting products onto retail shelves, including his partnership with Target, which emerged as an unexpected opportunity during the pandemic. He highlights the importance of persistence, networking, and understanding market demands to succeed in the competitive food industry. Lessons in Business Growth : From cash flow management to the importance of building a strong team, Myles shares candid reflections on navigating the complexities of growing a business. He emphasizes the need for effective marketing strategies to drive sales and maintain consumer interest. Entrepreneurship & Personal Growth : The conversation explores how entrepreneurship has shaped Myles’ perspective, encouraging adaptability and resilience in the face of challenges. This episode is a must-listen for anyone curious about the CPG industry, food entrepreneurship, or the transformative power of following your passion. Tune in to hear Myles’ inspirational story and discover what it takes to build a successful food brand from the ground up. 4o Follow Myles here: https://www.instagram.com/mylescomfortfoods/ https://www.mylescomfortfoods.com/store-locator Follow the show here: https://www.instagram.com/sublimekamal/ https://www.instagram.com/sublimedoughnuts/ This show is brought to you by The Hopecast Network https://www.instagram.com/hopecastnetwork/…
In this episode, Kamal Grant talks with Erica Bethe Levin, founder of Globowl, a baby food brand focused on providing healthy and flavorful options for children. Erica shares her entrepreneurial journey, driven by her experience as a mother looking to offer better food choices for her kids. The discussion covers: Diverse Flavors : Erica highlights the importance of introducing varied flavors early to help prevent picky eating. Sustainable Packaging : The challenges of creating eco-friendly packaging that aligns with the brand’s commitment to children's health. Reality TV Impact : Her appearance on Gordon Ramsay’s Food Stars boosted brand visibility and opened up new opportunities. Relationship Building : Erica underscores the importance of cultivating strong connections within the consumer packaged goods (CPG) industry. Entrepreneurial Lessons : Insights on persistence, strategy, and the power of storytelling in building a successful brand. This episode offers a look into Erica’s path from serial entrepreneur to baby food innovator, providing valuable lessons on brand building, resilience, and the importance of relationships in the CPG sector. Follow Erica here: https://www.instagram.com/ericabethe/ https://globowl.com/?fbclid=PAZXh0bgNhZW0CMTEAAabgIY4SiR0NLTzQdrsofcFCb9D5cOqt0aaFdfuLle0PR3LIV8oOjhLf2OY_aem_hnpQ-EOOK92XcwZlugRxNQ Follow the show here: https://www.instagram.com/sublimekamal/ https://www.instagram.com/sublimedoughnuts/ This show is brought to you by The Hopecast Network https://www.instagram.com/hopecastnetwork/…
n this episode of You Don't Know What You Don't Know , host Kamal sits down with Neil Hudson, co-founder of the hot sauce brand Scotch Boyz, to explore Neil's entrepreneurial journey from Jamaica to establishing a successful business in the U.S. The conversation highlights the challenges and triumphs of breaking into the competitive retail industry and the significance of media exposure in boosting brand recognition. Neil shares the origin story of Scotch Boyz, which started from a barbecue competition in Jamaica, and the importance of maintaining consistent quality while actively seeking feedback. They discuss how building strong relationships with distributors has been crucial for scaling the business, especially in a highly competitive market. Neil also delves into the complexities of vertical integration and the need for stabilizing supply chains to ensure consistent product availability. A reflective moment in the episode comes when they touch on the philosophical impact of capitalism, using The Giving Tree as a metaphor for the often one-sided exchange between small businesses and the larger economic forces they navigate. Neil also notes that feedback from friends isn't always helpful, as it might lack the critical honesty needed for growth. The episode wraps up with Neil sharing future plans for Scotch Boyz, including expanding their product lines and growing their retail presence. It’s an insightful conversation that blends entrepreneurial lessons with deeper reflections on business and life. Follow Neil Here: https://www.instagram.com/scotchboyz https://www.instagram.com/hudsonneil/ Follow the show here: Follow Kamal Here: https://www.instagram.com/sublimekamal/ https://www.instagram.com/sublimedoughnuts/ This show is brought to you by The Hopecast Network https://www.instagram.com/hopecastnetwork/…
On this episode of You Don't Know What You Don't Know , Kamal interviews Bill Skeens, founder of Prairie City Bakery. Bill shares his entrepreneurial journey, which began in college when he sold peanuts, popcorn, and taffy apples to fellow students. After working for Sarah Lee, he decided to pursue his own venture and partnered with a friend to start Prairie City Bakery, facing early struggles with funding before finding success with their product, Muffin Tops. Bill emphasizes key lessons learned along the way, including the importance of market need, the value of sales and marketing, and the necessity of having a supportive partner. He discusses the significance of identifying personal strengths and partnering with those who complement weaknesses, as well as the willingness to take risks, even leaving a secure job to follow one's passion. The conversation also highlights the challenges of convincing consumers to try gourmet donuts and building a distribution network, as well as the critical role of competent employees in business success. Finally, Bill reflects on the careful planning involved in selling a company and the importance of unconditional love and support in both personal and professional relationships. Overall, the episode underscores the valuable lessons and successes in the world of entrepreneurship. Follow Bill here: https://www.instagram.com/prairiecitybakery/ Follow Kamal Here: https://www.instagram.com/sublimekamal/ https://www.instagram.com/sublimedoughnuts/ This show is brought to you by The Hopecast Network https://www.instagram.com/hopecastnetwork/…
In this episode of You Don't Know What You Don't Know , Kamal interviews Dondre Anderson, owner of Symphony Chips, as they delve into themes of happiness, success, and entrepreneurship. Dondre shares his transition from engineering to launching his own business, emphasizing the vital role of relationships and personal growth in his journey. They discuss the unique challenges faced in the food industry, the importance of targeting the right market, and the influence of unexpected sources like social media on entrepreneurial success. Dondre highlights that true happiness is defined beyond monetary success, linking it to personal connections and allies who help achieve goals. The conversation also addresses the reality of entrepreneurship being a "feast or famine" experience and the necessity of understanding your audience's needs when building a brand. Finally, both Kamal and Dondre stress the importance of continuous learning and adaptation in both the IT field and the world of entrepreneurship. Follow Dondre here: https://www.instagram.com/andersondondre/ https://www.instagram.com/symphonychips/following/ https://symphonychips.com/ Follow Kamal Here: https://www.instagram.com/sublimekamal/ https://www.instagram.com/sublimedoughnuts/ This show is brought to you by The Hopecast Network https://www.instagram.com/hopecastnetwork/…
In this deliciously engaging episode, Kamal welcomes Andrew Whiting creator of Hot Drops Hot Sauce and a contestant on Gordon Ramsay's Food Stars , sharing behind-the-scenes insights and the intense challenges they faced. They open up about their deep-seated love for food and cooking, which is evident in every aspect of their conversation. Andrew reveals the journey behind Hot Drops Hot Sauce, his passion for crafting unique and bold flavors, and the vision driving his brand. As they chat about their favorite cuisines and the cultural contexts that enrich their culinary experiences, they highlight how trying diverse dishes can broaden one's culinary horizons and deepen appreciation for global flavors. The discussion also touches on the impact of being on a high-profile TV show, including the exposure it brings and how it can influence a brand like Hot Drops. They explore the stresses and emotional rollercoasters of cooking competitions and the ongoing challenges of entrepreneurship. Additionally, they offer a thought-provoking analysis of Shel Silverstein's The Giving Tree , reflecting on how personal experiences shape our interpretations of the book. Join us for a flavorful journey through the culinary world, where passion, creativity, and perseverance come together in a vibrant discussion! 🎧 Tune in now for a taste of culinary passion and entrepreneurial insight! Follow Andrew here: https://www.instagram.com/thewhiting/ https://www.instagram.com/hotdropsauce/ Follow Kamal Here: https://www.instagram.com/sublimekamal/ https://www.instagram.com/sublimedoughnuts/ This show is brought to you by The Hopecast Network https://www.instagram.com/hopecastnetwork/…
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