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4 Do's and 1 Don't for Amazing Customer Service!
Manage episode 407304258 series 3559361
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This video is jam-packed with tips and tricks designed to help you surprise & delight your customers with knock-your-socks-off customer service, while SAVING YOU TIME and a lot of stress!
00:00 Intro 00:51 Have a customer service policy or process 03:21 Ask questions! 04:10 Delegate your customer service 05:20 Embrace good AND bad feedback 09:08 Negative feedback doesn't equal "not a fit" 13:07 Put your contact info and response time everywhere people might look for it 14:11 Set an out-of-office with a FAQ 15:01 How and WHY to send quick replies when you don't have time 16:55 FULL WALKTHROUGH - Setting up a Boomerang follow-up system 22:01 Quick review and summary
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