It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Content provided by Matt Lyles. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Matt Lyles or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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Nick Webb - One Step Ahead: How to Dominate Your Market with Innovation Leadership
Manage episode 356684553 series 2736749
Content provided by Matt Lyles. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Matt Lyles or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this week’s episode of the SIMPLE brand podcast, I talk with Nick Webb, author of One Step Ahead: How To Dominate Your Market With Innovation Leadership!
Nick is a world-renowned Strategist, Futurist, Bestselling Author, and one of the top keynote speakers in the world.
Nick was on the SIMPLE brand podcast back in episode 74 talking about What Customers Hate.
This time he’s back to talk about lessons from his latest book - One Step Ahead: How To Dominate Your Market With Innovation Leadership.
In today’s hypercompetitive environment, the difference between winning and losing really isn’t that big of a gap. It’s actually pretty small. It’s like a race, where the fastest runner who crosses the finish line can be just One Step Ahead.
Some of the topics we discuss include:
- How to stay one step ahead in your leadership
- Why your individual leadership is important in setting your team’s pace
- Why surveys and promoter scores are worth very little
- The correlation between a brand’s Glassdoor ratings and Yelp and Google ratings
- The three things your employees need from you and your organization
- Taking action from employee feedback builds your credibility
- Any customer experience initiative must be tied with an employee experience initiative
- The four behaviors that help leaders stay one step ahead
RESOURCES FROM THIS EPISODE:
SIMPLE brand episode #74 - Nick Webb - What Customers Hate
Nick’s Consulting site - Leader Logic
Nick’s book - One Step Ahead: How To Dominate Your Market With Innovation Leadership
139 episodes
Share
Manage episode 356684553 series 2736749
Content provided by Matt Lyles. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Matt Lyles or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this week’s episode of the SIMPLE brand podcast, I talk with Nick Webb, author of One Step Ahead: How To Dominate Your Market With Innovation Leadership!
Nick is a world-renowned Strategist, Futurist, Bestselling Author, and one of the top keynote speakers in the world.
Nick was on the SIMPLE brand podcast back in episode 74 talking about What Customers Hate.
This time he’s back to talk about lessons from his latest book - One Step Ahead: How To Dominate Your Market With Innovation Leadership.
In today’s hypercompetitive environment, the difference between winning and losing really isn’t that big of a gap. It’s actually pretty small. It’s like a race, where the fastest runner who crosses the finish line can be just One Step Ahead.
Some of the topics we discuss include:
- How to stay one step ahead in your leadership
- Why your individual leadership is important in setting your team’s pace
- Why surveys and promoter scores are worth very little
- The correlation between a brand’s Glassdoor ratings and Yelp and Google ratings
- The three things your employees need from you and your organization
- Taking action from employee feedback builds your credibility
- Any customer experience initiative must be tied with an employee experience initiative
- The four behaviors that help leaders stay one step ahead
RESOURCES FROM THIS EPISODE:
SIMPLE brand episode #74 - Nick Webb - What Customers Hate
Nick’s Consulting site - Leader Logic
Nick’s book - One Step Ahead: How To Dominate Your Market With Innovation Leadership
139 episodes
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Similar to SIMPLE brand With Matt Lyles
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
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…
continue reading
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
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…
continue reading
Kipp Bodnar (HubSpot’s CMO) and Kieran Flanagan (Zapier’s CMO), lead you down the rabbit hole of marketing trends, growth tactics and innovation. On the way you’ll pick up undiscovered strategies to give you that slight edge for success. These are not your typical twitter thread regurgitated marketing tactics that everyone is doing. These are new methods, with unfiltered examination of successful fresh ideas.
…
continue reading
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
…
continue reading
Hear the stories, learn the proven methods, and accelerate your growth and future through entrepreneurship. Welcome to The Foundr Podcast with Nathan Chan. About the show: For over a decade, The Foundr Podcast with Nathan Chan has been a leading entrepreneurship podcast for open-book conversations with, by, and for founders. Whether you're starting, building, or dreaming about your business, The Foundr Podcast is where you can access experienced founders who've been in your shoes to learn th ...
…
continue reading
How do I start an online business? How do I build a brand online? How do I get traffic and attention to my online business? The biggest question is, can I start a business online and replace my current JOB? Welcome to The Rock Your Brand podcast show where we answer ALL of these questions and a ton MORE! Scott Voelker, the host will share with you everything you need to know and help you to build a Future Proof Business that will allow you the ultimate Freedom. Scott shares tips and strategi ...
…
continue reading
The fun email marketing podcast. Sell more of your online courses, grow your membership and bring in more coaching clients with email marketing that doesn't stink. Sound good? Then join your fellow Email Marketing Heroes for your weekly dose of fun, practical, yet brutally honest email marketing advice. You can listen in to a piping hot, fresh episode every 'Email Marketing Wednesday' or if you prefer learning with your eyes instead of your ears, we turn each episode into a full written blog ...
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