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Episode #250: AVOID MULTITASKING DISRESPECT
Manage episode 431849049 series 2793552
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Respecting customers hinges on putting their time in the middle of the spotlight.
Vendor multitasking has become a “sticky” topic for many customers. Why? Because vendors blatantly performing multiple tasks during customer-engagement is on the rise. Customers don’t want to have their time wasted while vendors talk, type, walk, eat, and delegate during a
phone call, or face-to-face meeting. Vendors may think it looks, and feels important, but the joke is on the vendor. If you want to avoid the dreaded Silent Business Killers (SBKs), then start treating customer-engagement with proper respect.
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