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118—Don Capparella—The Basics of Travel and Tourism for New Consultants

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Content provided by Keap. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Keap or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Don Capparella, the CEO of Quality Travel Solutions, joins Small Biz Buzz to discuss how he adapted his travel agency through the hardships of COVID-19 when the travel industry took a major hit.

“We're going to save this industry. We're going to save our business and we created five pivots that we had to do to make sure that we were going to survive,” said Capparella. “We had to pivot our marketing. We had to pivot our client communications, pivot our offerings and destinations. We had to pivot our own internal process. And then we also had to pivot our mindset, which sometimes was the hardest.”

Click play for more.

  continue reading

155 episodes

Artwork
iconShare
 
Manage episode 268951438 series 1428243
Content provided by Keap. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Keap or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Don Capparella, the CEO of Quality Travel Solutions, joins Small Biz Buzz to discuss how he adapted his travel agency through the hardships of COVID-19 when the travel industry took a major hit.

“We're going to save this industry. We're going to save our business and we created five pivots that we had to do to make sure that we were going to survive,” said Capparella. “We had to pivot our marketing. We had to pivot our client communications, pivot our offerings and destinations. We had to pivot our own internal process. And then we also had to pivot our mindset, which sometimes was the hardest.”

Click play for more.

  continue reading

155 episodes

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