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How to Build Genuine Connections through Communication
Manage episode 425323982 series 3552302
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Welcome back to Speaking with Confidence, the podcast that's here to help you unlock the power of effective public speaking. Today, we have the incredible Roberta Ndlela as our guest. With 15 years of corporate business experience in South Africa, Roberta shares her journey and the invaluable lessons she has learned about communication, leadership, and embracing imperfection.
In this episode, we'll dive into the Emotional Freedom Technique (EFT) and the importance of considering others' perspectives. We'll also explore the shift from one-way communication to a more inclusive approach in marketing, leadership, and personal relationships. Roberta's insights from hosting over 200 podcast episodes shed light on the power of storytelling, authenticity, and the need for human connection.
Tim and Roberta discuss the crucial role of soft skills, the impact of technology on communication, and the challenges of bridging the gap between young professionals and corporate formality. Roberta also opens up about navigating cultural differences and language barriers in the workplace and the significance of understanding others' perspectives to resolve conflicts.
Join us as we uncover actionable advice for effective communication, share humorous anecdotes, and emphasize the Platinum Rule—communicating with people the way they prefer. Whether you're looking to improve your public speaking skills, enhance your leadership, or build better relationships, this episode is packed with insights you won't want to miss. Tune in and start your journey toward speaking with confidence!
Key Takeaways:
1. Ask and Listen: Always ask questions and listen to the individual's needs before offering help or solutions. This principle is vital in personal relationships, business communication, and customer service.
2. Embrace Imperfection: Making mistakes is part of the communication journey. Authenticity and sincerity can often leave a more lasting impact than flawlessness in public speaking.
3. Importance of Soft Skills: Soft skills such as empathy, listening, and adaptability are crucial in managing a diversified workforce and enhancing team dynamics in various professional settings.
4. Platinum Rule in Communication: Communicate with others as they wish to be communicated with, rather than adopting a one-size-fits-all approach. This tailored communication fosters better relationships and understanding.
5. Bridging Generational Gaps: Leaders should be open to innovative ideas from young professionals and consider having young mentors. This mutual exchange can mitigate the challenges posed by the intersection of casual and formal communication styles in the workplace.
Chapters
1. How to Build Genuine Connections through Communication (00:00:00)
2. Unlocking the Power of Public Speaking (00:00:06)
3. Navigating Communication Challenges in the Workplace (00:08:09)
4. Effective Communication in Business (00:16:09)
5. The Power of Communication and Connection (00:29:13)
6. Embracing Authentic Communication Skills (00:41:40)
7. Empowering Communication Through Community (00:49:57)
11 episodes
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