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Unleashing the Power of Customer Experience with Shep Hyken
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In this episode of SPEAKPact, we sit down with Shep Hyken, a renowned keynote speaker and New York Times bestselling author, to delve into his extraordinary career in customer relations, service, and experience. Shep shares his journey from a young entrepreneur performing magic shows to becoming a sought-after expert in customer and employee experience. He reveals invaluable insights on how to build a successful speaking career, the importance of delivering value and being proactive with clients, and leveraging content marketing to establish thought leadership. Shep also provides actionable advice for emerging speakers on how to gain traction, engage with potential clients, and diversify income streams. Whether you’re an aspiring speaker or a seasoned professional, this episode is packed with practical gems to elevate your speaking career.
00:00 Introduction to Speak Pact and Guest Shep Hyken
00:40 Shep Hyken's Journey: From Magic Shows to Customer Service Expert
01:08 The Evolution of a Bestselling Author and Speaker
03:29 Becoming an Expert in Customer Experience
12:17 Strategies for Building a Speaking Career
21:58 The Power of Content Creation and Thought Leadership
23:59 The Power of Helping First in the Speaking Business
25:19 Insights from Leading the National Speakers Association
26:21 Evolving Business Models for Speakers
29:18 Maximizing Your NSA Membership
34:53 Strategic Advice for Emerging Speakers
42:21 Final Nuggets of Wisdom for Speakers
CONNECT WITH Shep Hyken & LEARN MORE:
https://www.linkedin.com/in/shephyken/
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www.linkedin.com/in/1Antoniette
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https://www.facebook.com/profile.php/?id=100063739068704
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