Episode 14 – Incident management

Starling Developer Podcast

#Tech #Starling Bank #Starling Developer #Starling #Fintech

36:16

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7 years ago 24:57

MP3

We discuss how Starling manages incidents, such as loss of app functionality caused by a bug or a fault at a third party, in order to get a quick and safe resolution. Communicating with and keeping customers informed during an incident is a key part of this, we talk through our approach. With lead engineer Sam Everington, social media manager Sarah Deakin, and your regular host Jason Maude.

27 episodes

Episode 14 – Incident management

Starling Developer Podcast

53 subscribers

published 7 years ago

MP3

27 episodes

#Tech #Starling Bank #Starling Developer #Starling #Fintech

All episodes

1
Episode 27 - Ethics in technology 30:00

5 years ago30:00

30:00

The software engineering industry is increasingly acknowldging the importance of ethics in technology. How does this apply to Starling Bank? We look at technology ethics from a Starling perspective by discussing managing customer data, AI and machine learning, and treating vulnerable customers fairly. Host Jason Maude chats virtually with Starling engineers Malin Litwinski and Jamie Coombs.…

1
Episode 26 - Monolithic deployments 19:02

5 years ago19:02

19:02

Up till now Starling has deployed its back-end server code as a single entity, even though it is split into multiple different services. As we grow this has become less and less tenable. Why have we been deploying like this so far and how are we changing our deployment process as we expand? Host Jason Maude chats virtually with Starling engineers Saff Soobratty and Matthew Salt.…

1
Episode 25 - Virtual teams 26:27

5 years ago26:27

26:27

With COVID-19 confining many of us to our homes we are taking a look at how Starling Bank is coping with this rather unusual situation. How are we continuing to support our customers and each other during this pandemic? Host Jason Maude chats virtually with technical lead for the public APIs team Chris Bowers and web content developer Sarah Deakin.…

1
Episode 24 - Choosing Your Language 26:08

6 years ago26:08

26:08

One of the biggest decisions that you have to make when starting a large software project is which language or languages to write it in. In this episode we discuss what factors you should consider when picking a language and what language decisions Starling has made over the past three and a half years. Host Jason Maude investigates this with Head of Engineering for Apps and APIs Sam Everington and Lead Android Engineer Vasily Siminov.…

1
Episode 23 - Open banking and APIs 26:41

6 years ago26:41

26:41

Open banking and PSD2 have the potential to revolutionise banking. The ability for customers to be able to seamlessly share their financial data in a secure manner between different financial service providers could provide enormous benefits if implemented well. So how is Starling approaching providing these benefits to its customers? Host Jason Maude discusses this with Head of Banking Helen Bierton and Marketplace Engineers Chris Bowers and Josh Cooke.…

1
Episode 22 - Deploying code rapidly and reliably 29:36

6 years ago29:36

29:36

Starling generally deploys software to production at least once a day during working hours. How do we ensure that this deployment process is easy for engineers and not disruptive for customers? Host Jason Maude finds out about Starling deployment strategies from Starling Site Reliability Engineers Nassos Antoniou and Andrew Cochrane.…

1
Episode 21 - Software architecture reliability at scale 18:45

6 years ago18:45

18:45

In the very first episode of the first series of this podcast we talked about how we ensure that the software architecture that we use at Starling ensures reliability as far as possible. Since then Starling has scaled up from hundreds of customers to over half a million. In this episode we will look at how we have adapted our reliability strategies to deliver at scale. Host Jason Maude finds out how Starling has been developing this area from Starling Scale and Stability Engineers Alex Pardoe and Harry Austin.…

1
Episode 20 - Avoiding legacy code 26:29

6 years ago26:29

26:29

It is a truth universally acknowledged that all large software systems will be increasingly made up of legacy code. But is this actually the case? In this episode we explore the concepts of legacy code, adaptable architecture, and agile tech companies, and explain how Starling is aiming to avoid the pitfalls of software landscapes of the past. Host Jason Maude discusses this with Head of Back-Office Engineering Martin Dow and Lead Customer Service Engineer Ricardo Avalos.…

1
Episode 19 – Automated vs human decision making 26:36

6 years ago26:36

26:36

In this episode we discuss computerised decision making, from automation of human processes, to machine learning and AI. When do we let machines make decisions on their own and when do we provide human guidance? Host Jason Maude discusses this with Head of Fraud Catherine Walpole, Head of Data Science Harriet Rees, and Lead Credit Engineer Rich Sale.…

1
Episode 18 – Your questions answered 21:57

7 years ago21:57

21:57

In this episode we discuss a variety of different topics that we have received requests to talk about on the podcast including the problems with updating the Starling app to handle multiple currencies and how we build and test the UX of new features. With Starling engineers Josh Cooke, Lucas Johnston, Teresa Ng, and your regular host Jason Maude.…

1
Episode 17 – How to organise engineering teams 30:00

7 years ago30:00

30:00

What’s the best way to organise an engineering team? In this episode we share how we organise our engineers into teams that enable them to deliver new functionality quickly and also reliably. We’ll discuss how you balance the autonomy that allows engineers to do great work with the oversight needed as we work in a regulated industry. We discuss this with two senior members of the engineering team: Nassos Antoniou and Ricardo Avalos, and your regular host Jason Maude.…

1
Episode 16 – Security revisited 25:47

7 years ago25:47

25:47

One year after we recorded our previous podcast on security we return to the topic of security to see what more we have learned in the past year. We discuss new trends in security as well as some topics that we hadn’t previously discussed such as penetration testing and data security. With head of security testing Andrew Pannell, senior technical advisor Greg Hawkins, and your regular host Jason Maude.…

1
Episode 15 – How to use the Starling API 22:22

7 years ago22:22

22:22

In this episode we present a guide to using the Starling API. We explain how you can connect to the API and the tools that can help you create a great app that connects to your Starling bank account. We also give you some great examples of how the API has been used so far. With Starling API engineers Stephan Blakeslee and Lucas Johnston, and your regular host Jason Maude.…

1
Episode 14 – Incident management 24:57

7 years ago24:57

24:57

1
Episode 13 – How GDPR is protecting your data 27:07

7 years ago27:07