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#020: Strata Stories - The secret to a great patient experience (Feat. Jerry Durham)
Manage episode 381537265 series 3490558
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On this episode of Strata Stories, we talk with Jerry Durham, the CEO of the Client Experience Company. We dive into:
1. Finding your target demographic (and why you must niche down)
2. How to build an amazing patient experience
3. And Jerry’s favorite books all clinic owners must read
Strata Stories are conversations between Strata's CEO, Paul Singh, and leaders in the OT & PT world. We interview practice owners, therapists, consultants, and coaches disrupting healthcare to make a positive change!
If you'd like to learn more about Strata and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a call with our team!
If you have any questions, send us a note hello@stratapt.com. Strata Stories is produced by Thomas Schreiber, our Director of Marketing
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