The Pinkerton Detective Agency

Stuff You Should Know

#Facts and Trivia #Science #Society #iHeartRadio & HowStuffWorks

27:29

Episode web page: https://tinyurl.com/2b3dz2z8 ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked , please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day. ----------------------- In this episode of Insights Unlocked , we explore the evolving landscape of omnichannel strategies with Kate MacCabe, founder of Flywheel Strategy. With nearly two decades of experience in digital strategy and product management, Kate shares her insights on bridging internal silos, leveraging customer insights, and designing omnichannel experiences that truly resonate. From the early days of DTC growth to today’s complex, multi-touchpoint customer journeys, Kate explains why omnichannel is no longer optional—it’s essential. She highlights a standout example from Anthropologie, demonstrating how brands can create a unified customer experience across digital and physical spaces. Whether you’re a marketing leader, UX strategist, or product manager, this episode is packed with actionable advice on aligning teams, integrating user feedback, and building a future-proof omnichannel strategy. Key Takeaways: ✅ Omnichannel vs. Multichannel: Many brands think they’re omnichannel, but they’re really just multichannel. Kate breaks down the difference and how to shift toward true integration. ✅ Anthropologie’s Success Story: Learn how this brand seamlessly blended physical and digital experiences to create a memorable, data-driven customer journey. ✅ User Feedback is the Secret Weapon: Discover how continuous user testing—before, during, and after a launch—helps brands fine-tune their strategies and avoid costly mistakes. ✅ Aligning Teams for Success: Cross-functional collaboration is critical. Kate shares tips on breaking down silos between marketing, product, and development teams. ✅ Emerging Tech & Omnichannel: Instead of chasing the latest tech trends, Kate advises businesses to define their strategic goals first—then leverage AI, AR, and other innovations to enhance the customer experience. Quotes from the Episode: 💬 "Omnichannel isn’t just about being everywhere; it’s about creating seamless bridges between every touchpoint a customer interacts with." – Kate MacCabe 💬 "Companies that truly listen to their users—through qualitative and quantitative insights—are the ones that thrive in today’s competitive landscape." – Kate MacCabe Resources & Links: 🔗 Learn more about Flywheel Strategy 🔗 Connect with Kate MacCabe on LinkedIn 🔗 Explore UserTesting for customer insights for marketers…

9 days ago 52:22

MP3•Episode home

The Pinkertons became the most famous detective company in the U.S. But were they noble or notorious? We get to the bottom of it all in today's episode.

See omnystudio.com/listener for privacy information.

2552 episodes

Stuff You Should Know

The Pinkerton Detective Agency

Stuff You Should Know

508,925 subscribers

published 9 days ago

MP3•Episode home

The Pinkertons became the most famous detective company in the U.S. But were they noble or notorious? We get to the bottom of it all in today's episode.

See omnystudio.com/listener for privacy information.

2552 episodes

#Facts and Trivia #Science #Society #iHeartRadio & HowStuffWorks

All episodes

Stuff You Should Know

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Behavioral Priming: Buy, Robot Human! 49:09

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In the late 90s, a large chunk of the field of social psychology started dedicating itself to figuring out ways to subtly persuade and influence people’s everyday decisions without their awareness. If you’re into freedom of choice, this was a close call. See omnystudio.com/listener for privacy information.…

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Short Stuff: Colorful Noises 13:15

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We’ve all heard of white noise, that static sound the TV makes when poltergeists arrive. There are other colored noise too that mimic natural sounds like rainfall and ocean waves. What they do for us is just now being studied. See omnystudio.com/listener for privacy information.

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Editorial Cartoons: Art as Satire 52:54

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Selects: Agatha Christie: Queen of the Murder Mystery 53:43

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The Pinkerton Detective Agency 52:22

9 days ago52:22

52:22

The Pinkertons became the most famous detective company in the U.S. But were they noble or notorious? We get to the bottom of it all in today's episode. See omnystudio.com/listener for privacy information.

Stuff You Should Know

1
Short Stuff: Tulipmania 12:47

10 days ago12:47

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How Climate Migration Works 44:24

11 days ago44:24

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We move for all sorts of reasons – new job, new grandkid – but moving because it’s just too darn hot? That’s a new one. But it’s going to pick up in the next few decades as more people around the world are forced to migrate because of climate change. See omnystudio.com/listener for privacy information.…

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Selects: The Deal With Doulas 38:14

14 days ago38:14

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The Assassination of Martin Luther King, Jr. Part II 41:39

16 days ago41:39

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A manhunt is launched for MLK’s killer, James Earl Ray. After his capture he pleads guilty. With no trial the world won’t hear the facts of the case laid out in court, giving rise to decades of conspiracy theories that even the King family came to believe. See omnystudio.com/listener for privacy information.…

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1
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1
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21 days ago47:04

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The Highway of Tears (And Maybe Hope) 42:55

23 days ago42:55

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Indigenous women in Canada have always been vulnerable, but there’s a stretch of remote road that’s such a hotspot for disappearances, assaults, and murders of women that it’s been called the Highway of Tears. And not much has been done to change that. See omnystudio.com/listener for privacy information.…

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