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Ep67 | Darrell Hardidge - Author of The 10 Commandments of Client Appreciation
Manage episode 232832385 series 2104486
Content provided by Alison Evans, Synergen Group: With CEO, and Julian Carle. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alison Evans, Synergen Group: With CEO, and Julian Carle or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Darrell Hardidge is the author of The 10 Commandments of Client Appreciation.
AS founder and CEO of Melbourne based business Saguity, Darrell is passionate about working with businesses who are committed to providing exceptional client service.
Saguity enables companies to define their unique point of difference from an independent market perspective and help businesses to create a new standard of KPI’s that connect team engagement, customer loyalty and turn revenue into a one number focus that everyone in the company understands and is committed to.
During the conversation Julian explores Darrell’s book in detail.
Episode highlights include:
- Why Darrell decided to write this book
- Client appreciation and what it really means, including the impact it has on both customer and supplier
- The idea of the first 15% and how Darrell has taken learnings from some of the lean six sigma methodology
- How to avoid the price trap
Links:
100 episodes
Share
Manage episode 232832385 series 2104486
Content provided by Alison Evans, Synergen Group: With CEO, and Julian Carle. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alison Evans, Synergen Group: With CEO, and Julian Carle or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Darrell Hardidge is the author of The 10 Commandments of Client Appreciation.
AS founder and CEO of Melbourne based business Saguity, Darrell is passionate about working with businesses who are committed to providing exceptional client service.
Saguity enables companies to define their unique point of difference from an independent market perspective and help businesses to create a new standard of KPI’s that connect team engagement, customer loyalty and turn revenue into a one number focus that everyone in the company understands and is committed to.
During the conversation Julian explores Darrell’s book in detail.
Episode highlights include:
- Why Darrell decided to write this book
- Client appreciation and what it really means, including the impact it has on both customer and supplier
- The idea of the first 15% and how Darrell has taken learnings from some of the lean six sigma methodology
- How to avoid the price trap
Links:
100 episodes
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Similar to Synergen Leadership Podcast
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
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…
continue reading
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…
continue reading
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…
continue reading
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…
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This Podcast is created and curated by Deepak Jayaraman (an Executive Coach and a Leadership Advisor). He lives in Mumbai and works with successful Senior Executives by helping them play to their unique potential but with a sharp focus on transitions (business or career). Just like businesses need to think about "where to play" and "how to win", leaders need to be coherent about "where to go" and "how to grow" in their journeys. Deepak works with them during pivotal moments to help them with ...
…
continue reading
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…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
You spend a quarter of your life at work. You should enjoy it! Organizational psychologist Adam Grant takes you inside the minds of some of the world’s most unusual professionals to discover the keys to a better work life. From learning how to love your rivals to harnessing the power of frustration, one thing’s for sure: You’ll never see your job the same way again. Produced in partnership with Transmitter Media.
…
continue reading
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