Ep97 | Nigel Adams - Author of Match Fit for Transformation

57:28
 
Share
 

Manage episode 247358052 series 2104486
By Alison Evans, Synergen Group: With CEO, and Julian Carle. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Nigel Adams is the author of Match Fit for Transformation – Realising the Potential of Everyday Heroes. He is also the co-founder and director of Hetton Advisory, a boutique advisory firm specialising in building operational excellence capability and the governance to support it.

With significant experience as a passionate and innovative Chief Operating Officer, Nigel specialises in Service Operations Management and is known for driving performance and transformational change.

After 15 years in consulting, Nigel has spent the last 14 years focused on Financial Services Operations. This has provided him with a level of depth and breadth of experience gained from working across a wide range of industries.

During the conversation Julian explores Nigel’s book, Match Fit for Transformation, in detail. Episode highlights include:

  • Why Nigel decided to write Match Fit for Transformation
  • What transformation actually is, and why it’s important to be ‘Match Fit’
  • Individual performance metrics and understanding customer quality
  • What is Operational Excellence and how do we get started?

Links:

Nigel's LinkedIn Profile

Purchase Match Fit

Hetton Advisory website

102 episodes