The Customer Report Card: Rating Clients Before They Rate You

Talking Pools Podcast

#Science #Chemistry #Entrepreneur #Business #Podcasting Education #Rudy Stankowitz #Swimming Pool #Pool Service #Pool Builder #Swimming Pool Service #Pool Store #Pool Chemicals #Algae #Pool Equipment

30:55

A secret field that summons lightning. A massive spiral that disappears into a salt lake. A celestial observatory carved into a volcano. Meet the wild—and sometimes explosive—world of land art, where artists craft masterpieces with dynamite and bulldozers. In our Season 2 premiere, guest Dylan Thuras, cofounder of Atlas Obscura, takes us off road and into the minds of the artists who literally reshaped parts of the Southwest. These works aren’t meant to be easy to reach—or to explain—but they just might change how you see the world. Land art you’ll visit in this episode: - Double Negative and City by Michael Heizer (Garden Valley, Nevada) - Spiral Jetty by Robert Smithson (Great Salt Lake, Utah) - Sun Tunnels by Nancy Holt (Great Basin Desert, Utah) - Lightning Field by Walter De Maria (Catron County, New Mexico) - Roden Crater by James Turrell (Painted Desert, Arizona) Via Podcast is a production of AAA Mountain West Group.…

about a year ago 50:17

MP3•Episode home

Text us a pool question!

In this episode of the Talking Pools podcast, Rudy Stankowitz discusses customer reviews, defamation, and the challenges faced by service providers with Mike Meadows, the founder of Customers Karma. They explore the concept of risk assessment in business, the functionality of Customers Karma as a platform for reporting difficult customers, and the legal and ethical implications of publicly labeling individuals based on their experiences. The conversation delves into the importance of protecting service providers while also considering the rights of customers. In this engaging conversation, Mike and Rudy explore the complexities of customer accountability in the service industry, emphasizing the importance of second chances and the impact of technology on customer experiences. They share real-life stories, discuss the integration of review platforms, and delve into the legal considerations surrounding customer feedback. The dialogue highlights the need for businesses to maintain integrity while navigating the challenges of customer interactions, ultimately advocating for a balanced approach to customer care and business ethics.

takeaways

Understanding defamation, libel, and slander is crucial for service providers.
Difficult customers can impact business negatively and need to be addressed.
Risk assessment is a common practice in various industries.
Customers Karma aims to help service providers avoid problematic clients.
The platform requires proof of business ownership for users.
Anonymous reviews can be left by verified businesses.
Legal protections exist for platforms hosting user-generated content.
Ethics of public labeling of customers is a complex issue.
Forgiveness and redemption are important in business relationships.
The importance of clear communication and terms with customers. It's essential to draw a line in the sand for accountability.
Second chances can lead to better outcomes for everyone.
Real-life experiences shape our understanding of customer behavior.
Technology can enhance service delivery and customer feedback.
Global perspectives on customer reviews vary significantly.
Controversy can be a catalyst for business decisions.
Legal considerations are crucial when handling customer feedback.
Building a review platform requires careful planning and execution.
Unique living experiences can influence business practices.
Customer care should always be a priority in service industries.

Sound Bites

"You have to qualify the customer."
"I lost twice because of that."
"Buyers are liars."
"I just jumped in and I just did it."
"It's all in private, right?"
"Let's see who wins."
"I wanted to share a real incident."
"Everybody likes the gravy job."
"The customer is number one, man."
"Check out governmentkarma.com."

Support the show

Thank you so much for listening! You can find us on social media:

Email us: talkingpools@gmail.com

767 episodes

The Customer Report Card: Rating Clients Before They Rate You

Talking Pools Podcast

published about a year ago

MP3•Episode home

Text us a pool question!

takeaways

Understanding defamation, libel, and slander is crucial for service providers.
Difficult customers can impact business negatively and need to be addressed.
Risk assessment is a common practice in various industries.
Customers Karma aims to help service providers avoid problematic clients.
The platform requires proof of business ownership for users.
Anonymous reviews can be left by verified businesses.
Legal protections exist for platforms hosting user-generated content.
Ethics of public labeling of customers is a complex issue.
Forgiveness and redemption are important in business relationships.
The importance of clear communication and terms with customers. It's essential to draw a line in the sand for accountability.
Second chances can lead to better outcomes for everyone.
Real-life experiences shape our understanding of customer behavior.
Technology can enhance service delivery and customer feedback.
Global perspectives on customer reviews vary significantly.
Controversy can be a catalyst for business decisions.
Legal considerations are crucial when handling customer feedback.
Building a review platform requires careful planning and execution.
Unique living experiences can influence business practices.
Customer care should always be a priority in service industries.

Sound Bites

"You have to qualify the customer."
"I lost twice because of that."
"Buyers are liars."
"I just jumped in and I just did it."
"It's all in private, right?"
"Let's see who wins."
"I wanted to share a real incident."
"Everybody likes the gravy job."
"The customer is number one, man."
"Check out governmentkarma.com."

Support the show

Thank you so much for listening! You can find us on social media:

Email us: talkingpools@gmail.com

767 episodes

#Science #Chemistry #Entrepreneur #Business #Podcasting Education #Rudy Stankowitz #Swimming Pool #Pool Service #Pool Builder #Swimming Pool Service #Pool Store #Pool Chemicals #Algae #Pool Equipment

Tất cả các tập

Talking Pools Podcast

1
Empowering Pool Service with Effective SOPs 32:20

6 hours ago32:20

32:20

Text us a pool question! In this conversation, Peter, Shane, and Lee discuss the significance of Standard Operating Procedures (SOPs) in the context of aquatic facilities and service businesses. They emphasize the need for consistency, compliance, and the empowerment of staff through well-documented procedures. The discussion also touches on the role of technology and AI in developing SOPs, the importance of detailed procedures, and the necessity of personalizing SOPs to reflect the business's culture and values. The conversation concludes with a call to action for businesses to utilize the winter months for productivity and planning. takeaways SOPs are essential for consistency in operations. Creating SOPs can empower staff to work independently. AI can assist in drafting SOPs but should be verified. SOPs should reflect the business's culture and values. Regular updates to SOPs are necessary due to changing regulations. Detailed procedures are crucial for compliance and safety. Utilizing technology can streamline SOP management. Winter is a productive time for businesses to develop SOPs. SOPs can enhance the professionalism of a service business. Creating a template for SOPs can save time in the future. Sound Bites "SOPs can feel like SOBs sometimes." "AI can help create a skeleton for SOPs." "Don't trust AI for dosing rates." "SOPs need to reflect your business personality." "It's important to personalize your SOPs." "Make the most of the colder months to be productive." Chapters 00:00 Welcome and Introductions 03:00 The Importance of Standard Operating Procedures (SOPs) 05:57 Creating Effective SOPs for Aquatic Facilities 09:09 Utilizing Technology and AI in SOP Development 11:59 Detailed Procedures and Compliance 14:48 Final Thoughts on SOPs and Productivity Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

1
MIA: Key Metrics for Pool Service Success 54:38

3 days ago54:38

54:38

Text us a pool question! In this episode of the Talking Pools podcast, Rudy Stankowitz addresses the pressing issues within the pool industry, including illegal practices and the importance of understanding key business metrics. He emphasizes the need for customer retention, satisfaction, and effective technician training. The discussion also covers profitability, sustainability, employee retention, and competitive intelligence, urging pool service professionals to track essential metrics to drive business success. Key Takeaways The pool industry faces significant challenges with illegal practices. Understanding customer retention and churn is crucial for business health. Customer satisfaction metrics like NPS can guide service improvements. Training and certifications are essential for technician competency. Profitability should be measured per job type, not just overall revenue. Sustainability is becoming a key factor in customer decisions. Employee turnover impacts profitability and service quality. Competitive intelligence helps businesses understand their market position. Tracking metrics is essential for informed decision-making. Building a dashboard of key metrics can drive business success. Sound Bites "Training is retention." "Don't buy based on hype." "Track the stuff that matters." Chapters Frustrated Pool Pro Trade Mag Roundup PHTA Day on the Hill NPC New Director of Education onBalance: The Truth About Waterline Deposits Key Metrics the State of The Industry Reports Missed AquaStar Pool Products The Global Leader in Safety, Dependability, & Innovation in Pool Technology. POOL MAGAZINE Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. Ou BLUERAY XL The real mineral purifier! Reduce your pool maintenance costs & efforts by 50% CPO Certification Classes Attend your CPO class with Rudy Stankowitz! Online Pool Classes The difference between you and your competition is what you know! Jack's Magic If you know Jack's you'd have no stains! Raypak Raypak, leading the evolution of environmental efficiency and sustainability in pool heaters. the 'How to Get Rid of Algae' handbook The most comprehensive guide on algae prevention and remediation you will ever own. Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

1
Mastering Chemical Management for Pool Pros 33:35

4 days ago33:35

33:35

Text us a pool question! In this episode, Rudy Stankowitz and Steve discuss various challenges and innovations in the pool industry, focusing on chemical management, service agreements, and the importance of mentorship. They explore the significance of accurate chemical dosing, the role of insurance in risk management, and the latest advancements in water testing technology. The conversation also touches on personal projects and the importance of treating employees well in a growing business. takeaways You have to learn to manage the expectations with clients. Accurate chemical measurement is crucial for pool maintenance. Service agreements should clearly outline responsibilities. Insurance is essential for protecting pool service providers. Innovations in water testing technology can improve service quality. Mentorship plays a vital role in the pool industry. Communication with clients is key to managing expectations. Employees should be treated well to retain talent. Understanding chemical dosing can save money in the long run. Personal projects can enhance professional growth. Sound Bites "You need to communicate with the client." "You have to learn to manage the expectations." "How much bicarb, Jed? I don't know." "You have to be measuring out your chemicals." "You have to treat your employees well." "Mentorship is key in the pool industry." Chapters 00:00 Introduction to Pool Industry Challenges 02:56 Chemical Management and Measurement 05:58 The Importance of Accurate Chemical Dosing 08:54 Service Agreements and Client Expectations 11:58 Insurance and Risk Management in Pool Services 14:55 Innovations in Water Testing Technology 17:57 Mentorship in the Pool Industry 21:13 Personal Projects and Future Endeavors 24:12 Conclusion and Future Discussions California Pool Association Pool Industry Trade Organization LaMotte Company LaMotte Company is a leading manufacturer of water quality testing products & pool test kits CMAHC The Council for the Model Aquatic Health Code promotes health & safety at public swimming pools Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

1
The Importance of Community in The Pool Business 36:34

7 days ago36:34

36:34

Text us a pool question! In this episode, Lee and guest host Peter Legaz discuss significant changes in the pool industry, including leadership transitions within Spasa and the impact of these changes on the industry. They explore the importance of community engagement, the challenges of staff management, and personal experiences that shape their business insights. The conversation emphasizes the need for adaptability and the value of personal connections in business. The conversation delves into the pressing staffing challenges faced by the swimming pool and spa industry, emphasizing the need for effective training and development initiatives. The speakers discuss the importance of investing in staff to enhance their skills and empower them, ultimately leading to a more competent workforce. They highlight the significance of clear expectations in training and the value of allowing employees to learn from their experiences. The discussion concludes with a call to action for ongoing training opportunities to foster growth within the industry. takeaways Peter Legaz has been in the pool industry for 30 years. Family personas in business can enhance customer connection. Leadership changes can bring fresh perspectives to an industry. The importance of unity in industry associations. Recognition of pool service technicians as a trade is a significant achievement. Making tough staffing decisions is essential for business health. Hiring slowly and firing quickly can prevent prolonged issues. Personal experiences can lead to valuable business insights. Building personal relationships with clients is crucial. Adaptability is key in navigating industry changes. Staffing issues have worsened since COVID-19, impacting business operations. An academy for training new talent in the industry is needed. Investing in staff training leads to better employee retention. Empowering employees enhances their sense of value and contribution. Training programs should be industry-specific to ensure relevance. Clear expectations are essential for effective training outcomes. Allowing employees to learn from mistakes fosters growth. Training can significantly enhance employee skills and confidence. Investing in staff is crucial for long-term business success. Ongoing training opportunities are vital for industry development. Sound Bites "Customers love that family persona." "It's great to see a woman at the helm." "Unity brings strength in our industry." "We need to make the hard decisions." "Hire slow and fire fast." "When one door closes, another opens." "Let them learn from their mistakes." Chapters 00:00 Introduction and Guest Introduction 04:01 Industry Changes and Leadership Transitions 08:13 The Impact of Leadership on Industry Growth 11:55 Navigating Staff Changes and Business Dynamics 16:02 Perso BufferZone BufferZone has been created by a frustrated pool maintenance company Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

1
Biolab WILL NOT Reopen GA & Pool Industry Insights 30:40

10 days ago30:40

30:40

Text us a pool question! In this episode of the Talking Pools podcast, Rudy discusses a significant industrial safety incident at the Biolab Chemical Plant in Conyers, Georgia, highlighting the implications for community health and the pool industry. He also provides a weekly roundup of developments in the pool and spa industry, including legislative concerns and new safety standards. The episode further delves into the state of the pool industry through various reports, analyzing insights and trends that affect pool service professionals. Rudy emphasizes the importance of understanding the current landscape and collecting personal data to navigate the challenges in the industry effectively. takeaways The Biolab fire in Conyers, Georgia, raised serious safety concerns. Residents reported health issues linked to chemical exposure. Federal authorities cited Biolab for multiple safety violations. The pool industry is facing new legislative challenges in Florida. Aqua Magazine provides real insights into the pool service experience. Burnout and hiring challenges are prevalent in the industry. Collecting personal data is crucial for understanding business health. Industry reports vary in their insights and relevance to different businesses. Community advocacy is essential for industrial accountability. Transparency and safety measures are increasingly demanded by residents. Sound Bites "Stay informed, stay safe!" "What does this mean for the pool industry?" "It's systematic and it's shared." Chapters 00:00 The Biolab Fire Incident 03:01 Impact on the Pool Industry 06:37 State of the Pool Industry Reports 15:50 Navigating Industry Insights Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

1
The Science of Water Quality Management 36:53

11 days ago36:53

36:53

Text us a pool question! In this episode of the Talking Pools podcast, hosts Steve and Rudy discuss various aspects of pool maintenance, including the challenges of maintaining pools on cruise ships, the importance of water quality management, and effective strategies for preventing and treating algae. They also delve into the role of phosphates in pool chemistry, the necessity of regular inspections, and the complexities of health department regulations. The conversation wraps up with insights on pricing and value in pool services, emphasizing the need for transparency and expertise in the industry. takeaways Cruise ships often raise chlorine levels to manage pool safety. Regular water flushing is essential for pool maintenance. Brushing is crucial for preventing algae growth. Phosphates can contribute to algae problems but can be managed. Health department regulations vary significantly by state. Regular inspections can prevent costly pool issues. Communication with clients about pool conditions is vital. Pricing in pool services can vary widely based on expertise. Understanding water chemistry is key to effective pool management. Preventative measures are more effective than reactive treatments. Sound Bites "The solution to pollution is dilution." "Brushing is the most important part of this." "It's not a problem until it's a problem." Chapters 00:00 Introduction and Guest Appearance 01:45 Cruise Ship Pool Maintenance Challenges 07:34 Algae Management and Prevention Strategies 12:46 Understanding Phosphates and Water Quality 19:51 Testing and Diagnosing Pool Issues 25:03 Best Practices for Pool Maintenance 30:10 Innovative Solutions in Pool Care 31:29 Phosphate Management in Pool Care 32:49 Understanding Customer Expectations and Pricing 34:14 news-ting-6832.mp3 Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

1
Navigating New Pool Challenges 19:53

13 days ago19:53

19:53

Text us a pool question! In this episode of Talking Pools, Andrea and Paulette discuss their weekly experiences in pool maintenance, including challenges with a new pool, algae issues, and the importance of proper chemical balancing. They also delve into the pricing strategies within the pool service industry, emphasizing the need for fair compensation for quality work. The conversation highlights customer expectations and the frustrations faced by pool service professionals, concluding with an invitation for listener engagement. takeaways The importance of accurate pool volume calculations. Algae problems can be exacerbated by high phosphate levels. Proper chemical balancing is crucial for pool maintenance. Service pricing should reflect the quality of work and time invested. Pool service professionals should avoid low-paying clients. Customer expectations can be unrealistic regarding service time. Communication with clients is key to managing expectations. Investing in quality testing equipment can justify higher service fees. Pool maintenance can be physically demanding and requires proper planning. Building good relationships with clients can enhance job satisfaction. Sound Bites "Quit doing pools for so cheap" "I was lost. I was scared" "Have a nice week" Chapters 00:00 Introduction and Weekly Updates 02:45 New Pool Challenges and Maintenance Issues 05:57 Algae Problems and Chemical Balancing 09:12 Pricing and Value in Pool Services 12:01 Customer Expectations and Service Quality 15:53 Conclusion and Listener Engagement Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

1
Revolutionizing Recycling in the Pool Industry 29:48

14 days ago29:48

29:48

Text us a pool question! In this episode of Talking Pools, the hosts discuss the journey of Algon, a company focused on recycling and sustainability in the pool industry. Founders John and Ted share their experiences in establishing a recycling program, the challenges they faced, and the positive impact on the environment and their business. They emphasize the importance of educating clients, building trust, and engaging the community in sustainability efforts. The conversation highlights the growing awareness and responsibility among businesses to adopt eco-friendly practices and the potential for future growth in recycling initiatives. takeaways Algon specializes in a range of alga sides and recycling initiatives. The company has successfully reduced landfill waste through recycling programs. Building trust with clients is essential for successful recycling efforts. Education and awareness are key to changing recycling habits. Sustainability can positively impact a business's bottom line. Young people are driving the demand for sustainable practices. Product stewardship will become a financial driver for businesses. Community engagement enhances the effectiveness of recycling programs. Algon aims to recycle over 200,000 discs in the upcoming season. The journey of sustainability is ongoing and requires continuous effort. Sound Bites "We only do a range of algacides." "That's a big reduction in landfill." "We have the same comment." "It's a horrendous cost if it does go wrong." "It's pretty simple really, just the basic common sense." Chapters 00:00 Introduction to Algon and Its Founders 03:09 The Journey of Recycling Initiatives 06:13 Challenges and Solutions in Recycling 08:57 Building Trust and Educating Clients 11:59 Sustainability and Business Impact 15:03 Future Goals and Community Engagement 18:01 Conclusion and Call to Action Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

1
Economic Insights for Pool Professionals 33:25

17 days ago33:25

33:25

Text us a pool question! In this episode of the Talking Pools podcast, Rudy Stankowitz discusses the importance of mentorship in the pool service industry through the story of Chlorine Carl and his mentee Benny. The conversation transitions into an analysis of the latest industry reports from Aqua Magazine and Skimmer, highlighting economic insights, labor challenges, and the impact of technology on the industry. The episode concludes with a comparative analysis of the two reports, emphasizing the need for pool service professionals to adapt and evolve in a changing landscape. takeaways Mentorship can lead to personal and professional growth. Sharing knowledge helps the entire industry improve. Industry reports can provide valuable insights but may lack depth. Economic challenges are affecting profitability in the pool service sector. Labor retention is a significant issue in the industry. Technology adoption is rising, but ROI measurement is lacking. Marketing strategies need to evolve to attract younger customers. The pool service industry is at a crossroads with many opportunities. Understanding your business model is crucial for success. The next five years will be critical for the future of pool service. Sound Bites "Teach me, Carl. I want to learn from the best." "You should talk to Benny. He's got that down cold." "Don't hoard your knowledge like a squirrel." "Revenue is vanity, profit is reality." "You need both reports." "This industry is evolving fast." Chapters 00:00 Introduction and Mentor Award Announcement 02:48 The Story of Chlorine Carl and Benny 04:10 The Importance of Mentorship in Pool Service 12:06 State of the Industry Reports Overview 13:02 Economic Insights and Challenges 20:12 Comparative Analysis of Industry Reports 32:01 Conclusion and Call to Action AquaStar Pool Products The Global Leader in Safety, Dependability, & Innovation in Pool Technology. POOL MAGAZINE Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. Ou BLUERAY XL The real mineral purifier! Reduce your pool maintenance costs & efforts by 50% CPO Certification Classes Attend your CPO class with Rudy Stankowitz! Online Pool Classes The difference between you and your competition is what you know! Jack's Magic If you know Jack's you'd have no stains! Raypak Raypak, leading the evolution of environmental efficiency and sustainability in pool heaters. Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

1
Fostering Respect and Empathy Among Professionals 51:11

18 days ago51:11

51:11

Text us a pool question! In this episode of the Talking Pools podcast, the hosts discuss the significance of mentorship in the pool industry, the launch of the Mentor of the Year Award, and the importance of respect and empathy among professionals. They explore the challenges of navigating online communities, the value of building relationships, and the need for privacy in the digital age. The conversation emphasizes the role of mentorship in professional growth and encourages listeners to foster a supportive environment within the industry. In this conversation, the speakers delve into the intricacies of client relationships, the significance of mentorship, and the importance of empathy in professional settings. They share personal anecdotes and insights on how their backgrounds shape their interactions and business practices. The discussion emphasizes the need for clear communication and understanding in fostering successful business relationships, as well as the value of learning from others in the industry. takeaways The Mentor of the Year Award recognizes significant contributions in the pool industry. Respect and empathy are crucial for a healthy professional environment. Online communities can be both helpful and challenging to navigate. Building relationships is key to success in the pool industry. Privacy concerns are increasingly important in the digital age. There are no stupid questions; everyone starts somewhere. Mentorship plays a vital role in professional development. It's essential to be nice and understanding to others. Social media can amplify negativity; we should strive for positivity. The pool industry thrives on collaboration and support among peers. Navigating client relationships requires clear communication and setting expectations. Mentorship plays a crucial role in personal and professional growth. Empathy is essential in understanding clients' backgrounds and challenges. Not every client relationship is worth pursuing; selectivity is key. Time management is critical in maintaining pool cleanliness and client satisfaction. Personal experiences shape professional interactions and responses. It's important to recognize that everyone comes from different backgrounds. Good business practices lead to positive outcomes and relationships. Utilizing available resources and mentorship can enhance business operations. Continuous learning from others in the industry is vital for success. Sound Bites "It's scary how much information is out there." "There's no such thing as a stupid question." "It's the relationships that you build." "Ju California Pool Association Pool Industry Trade Organization CMAHC The Council for the Model Aquatic Health Code promotes health & safety at public swimming pools LaMotte Company LaMotte Company is a leading manufacturer of water quality testing products & pool test kits Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

1
Revolutionizing Pool Service: A New Approach 26:18

20 days ago26:18

26:18

Text us a pool question! In this conversation, Andrea and her co-host Paulette discuss the challenges and inefficiencies in the pool service industry, particularly in Florida. They explore a post that suggests changing the tone around pool service to enhance respect and efficiency. The discussion covers various policies that could improve service, such as filter cleaning frequency and emergency cleanup fees. They also share personal experiences dealing with external factors like landscaping and weather that complicate their work. The conversation concludes with thoughts on how to improve the industry standards and customer relations. takeaways We need to bring ourselves up to the point of respect. Filter cleaning should not be a monthly requirement. Efficiency in service can lead to better customer satisfaction. External factors like landscaping can complicate pool maintenance. Clear communication with customers is essential for service success. Emergency cleanup policies can help manage customer expectations. Respect for pool service professionals is crucial in the industry. Implementing new policies can streamline operations. Understanding customer needs can improve service delivery. The pool service industry needs to evolve with modern practices. Sound Bites "We all know that storms can hit hard." "I think that was beautifully written." "It's just so frustrating." "Why are we at the bottom of the pole?" Chapters 00:00 Introduction and Context Setting 01:52 Changing the Tone of Pool Service 05:59 Implementing New Policies for Efficiency 09:56 Challenges Faced in Pool Maintenance 15:03 Dealing with External Factors 20:08 Concluding Thoughts and Future Improvements Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

1
Training the Pool Newbs 26:31

21 days ago26:31

26:31

Text us a pool question! In this episode, the hosts discuss their recent travels, training experiences, and the importance of safety in pool maintenance, particularly regarding electrical hazards. They share insights from training sessions, feedback from participants, and personal anecdotes about dealing with customer inquiries and electrical issues in swimming pools. The conversation emphasizes the need for proper training, communication, and safety precautions in the industry. takeaways Traveling solo can be a refreshing experience. Training sessions can be intense but rewarding. Feedback is essential for improving training delivery. Customer expectations can sometimes be unrealistic. Electrical safety in pools is a critical concern. Always consult a licensed electrician for electrical issues. Understanding the equipment and its installation is vital. Collaboration with specialists enhances service quality. Safety precautions should be communicated to clients. Professionalism in the industry is paramount. Sound Bites "It was a very heavy day." "You need a pool guy." "If in doubt, ship it out." Chapters 00:00 Introduction and Travel Updates 05:48 Training Insights and Feedback 13:50 Electrical Safety in Swimming Pools 20:10 Identifying Electrical Issues 25:56 Safety Precautions and Conclusion Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

1
What Skimmer's State of the Pool Service 2025 Report is Really Saying 55:09

24 days ago55:09

55:09

Text us a pool question! This conversation delves into the Skimmer State of the Pool Service 2025 report, analyzing its findings and implications for the pool industry. Not everyone will like everything I say, but I shoot straight and share my honest evaluation of the collected information. It highlights the industry's growth, service professionals' challenges, and the importance of understanding data context. The discussion also covers marketing strategies, the impact of private equity, hiring practices, and the role of technology in shaping the future of pool service businesses. takeaways The pool industry is experiencing significant growth, projected to reach $10.33 billion by 2029. Sample bias in industry reports can lead to misleading conclusions. Marketing is becoming a critical component for success in the pool industry. Private equity is reshaping the competitive landscape of pool service companies. Hiring and retaining skilled labor remains a major challenge for pool service businesses. Technology adoption is maturing, with companies using existing tools more effectively. Cultural shifts are necessary for improving employee engagement and retention. Understanding customer expectations is crucial for service providers. The industry is moving towards a focus on profit per pool rather than just increasing the number of pools serviced. The future of the pool industry will depend on adaptability and strategic growth. Sound Bites "Trust is who understand your pricing." "The silent battlefield is marketing." "It's a wake-up call." Chapters 00:00 Welcome to the Weekend 23:51 Understanding Market Dynamics 37:04 Marketing in the Pool Industry 47:01 The Role of Private Equity 54:55 The Future of Pool Service 01:00:59 New Chapter 01:01:01 Blueray commercial.mp4 Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

1
Debunking Pool Chemical Myths 46:32

25 days ago46:32

46:32

Text us a pool question! In this episode of the Talking Pools podcast, hosts Steve and Wayne discuss the misleading marketing of pool products, particularly focusing on monoprosulfate. They explore the advantages and limitations of this chemical, its proper usage, and the common misconceptions surrounding it. The conversation also touches on the importance of accurate water testing and the historical context of monoprosulfate in the pool industry. In this conversation, the speakers discuss various aspects of pool maintenance, focusing on indoor pools, water chemistry, and the use of ionizers. They emphasize the importance of understanding the limitations of different products, particularly ionizers, and the role of copper and silver in pool sanitation. The conversation also touches on client management, setting realistic expectations, and the significance of documentation in maintaining good relationships with clients. takeaways Marketing often exaggerates the effectiveness of pool products. Monoprosulfate is a non-chlorine oxidizer, not a sanitizer. Proper dosage of monoprosulfate is crucial to avoid issues. It can be used in high-traffic pools with minimal downtime. Monoprosulfate can lead to false readings in water tests. Understanding the chemical composition of pool products is essential. Homeowners often lack knowledge about the chemicals they use. Monoprosulfate can lower alkalinity and increase TDS. It's important to follow manufacturer guidelines for usage. Misleading marketing can lead to misuse of pool chemicals. Indoor pools require careful management of air circulation and water chemistry. High occupancy in pools can lead to sanitation issues. Ionizers are not a standalone solution for pool sanitation. Copper and silver can be effective algaecides but must be used correctly. Marketing claims about pool products can be misleading. Non-chlorine sanitizers have limitations and require careful handling. Client expectations must be managed to avoid misunderstandings. Documentation and communication are crucial in pool service. Taking before-and-after pictures helps in client communication. Understanding the chemistry of pool products is essential for effective maintenance. Chapters 00:00 Introduction and Marketing Concerns 03:02 The Misleading Nature of Pool Products 05:49 Understanding Monopersulfate 08:56 Benefits and Limitations of Monopersulfate 11:52 Misconceptions About Monopersulfate 15:10 Practical Applications and Recommendations 17:58 Testing and Measurement Challenges 21:01 Historical Cont California Pool Association Pool Industry Trade Organization LaMotte Company LaMotte Company is a leading manufacturer of water quality testing products & pool test kits CMAHC The Council for the Model Aquatic Health Code promotes health & safety at public swimming pools Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

1
Here's Why Algae is NOT the Pool Pros Fault 25:14

27 days ago25:14

25:14

Text us a pool question! In this episode of the Talking Pools podcast, hosts Andrea and Paulette discuss the challenges of preparing pools for the summer season in South Florida. They share their experiences with algae problems, customer expectations, and the importance of proper pool maintenance. The conversation also touches on customer interactions, misunderstandings regarding pool care, and the myths surrounding salt chlorinators. The hosts provide insights into their daily routines and the unique challenges they face in the pool cleaning industry. takeaways It's important to prepare pools for summer by changing filters and checking stabilizer levels. Algae problems can arise from customer actions, such as adding too much water. Communication with customers is key to managing expectations about pool maintenance. Bird droppings can be a significant issue for pool cleanliness. Understanding the mechanics of salt chlorinators is crucial for proper maintenance. Customer misunderstandings can lead to frustration for pool service providers. Maintaining a lower stabilizer level can help prevent algae growth. Properly managing evaporation and water levels is essential during the summer. The hosts share humorous anecdotes about their experiences in pool maintenance. It's important to stay informed about best practices in pool care. Sound Bites "Just don't add water." "I just want to go home." "It's going to turn green again." Chapters 00:00 Introduction and Weekly Updates 01:32 Preparing Pools for Summer 08:05 Challenges with Pool Maintenance 13:53 Customer Interactions and Misunderstandings 19:45 Salt Chlorinators and Pool Chemistry 26:25 Final Thoughts and Wrap-Up Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

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Injured Pool Tech 35:23

28 days ago35:23

35:23

Text us a pool question! In this episode of Talking Pools, the hosts discuss various topics related to the pool service industry, including the current weather conditions, a spike in equipment sales, and the upcoming federal election in Australia. They delve into workplace injuries, sharing personal stories and emphasizing the importance of safety protocols and PPE. The conversation also touches on the physical demands of the job, employer responsibilities, and the need for risk assessments. The hosts encourage listener engagement by inviting them to share their experiences and insights. takeaways A spike in equipment sales indicates a busy season ahead. Workplace injuries can often be avoided with proper safety protocols. No jumping fences or climbing fences is a crucial safety policy. Educating staff on safety measures is essential for a safe work environment. Physical demands of the job require attention to health and safety. Employers must provide necessary PPE gear to their staff. Risk assessments should be conducted regularly to ensure safety. Animal encounters can pose risks that need to be managed. Setting a good example for staff is vital in promoting safety. Engaging with listeners can help share valuable insights and experiences. Sound Bites "We've seen a big spike in equipment sales." "Let's talk injuries." "No jumping fences, no climbing fences." "You need to be able to deal with it." "You need to educate your staff." "Practice what you preach." "The job is quite taxing on the body." Chapters 00:00 Welcome and Weather Check 03:03 Equipment Sales and Political Climate 06:04 Workplace Injuries and Safety Protocols 09:01 Personal Injury Stories and Lessons Learned 12:03 Workplace Safety Regulations and Compliance 15:06 Animal Encounters and Risk Assessments 18:05 Physical Demands of the Job 20:58 Employer Responsibilities and Staff Safety 24:10 Conclusion and Call for Listener Engagement BufferZone BufferZone has been created by a frustrated pool maintenance company Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

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Pool Storytelling - Mentorship, Water safety, & News 25:28

4 weeks ago25:28

25:28

Text us a pool question! In this episode of the Talking Pools Podcast, Rudy Stankowitz emphasizes the importance of mentorship in the pool industry, encouraging listeners to nominate their mentors for recognition at mentoraward.com He discusses innovations in pool safety and maintenance, highlighting the National Drowning Prevention Alliance's initiatives. The conversation shifts to industry trends and highlights from leading publications, before delving into the power of storytelling in business. Rudy concludes by urging listeners to reflect on their own stories and the impact they can have in their professional and personal lives. takeaways Mentorship is crucial in shaping the next generation of pool professionals. Nominations for the Mentor of the Year award are open until June 30th. The NDPA promotes water safety through various initiatives. Aqua Magazine's Aqua 100 list recognizes top pool retailers. Storytelling is a powerful tool for building trust in business. People connect with your 'why' more than your credentials. Sharing personal stories can enhance relationships and community engagement. Effective storytelling can help navigate conflict and inspire others. Understanding your own story can lead to personal growth. Storytelling skills are valuable beyond the pool industry. Sound Bites "Who mentored you?" "Drowning is preventable." "Trust is everything." "What's your story?" Chapters 00:00 Celebrating Mentorship in the Pool Industry 03:07 Innovations in Pool Safety and Maintenance 05:56 Industry Highlights and Trends 08:49 The Power of Storytelling in Business 21:03 The Broader Impact of Storytelling MentorAward.com Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

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Decoding the Model Aquatic Health Code: Safety, Science, and Future Innovations 1:02:30

5 weeks ago1:02:30

1:02:30

Text us a pool question! Welcome to another episode of the Talking Pools Podcast ! Today, host Steve Sherwood welcomes special guests Kristy Riester, Executive Director of the Council for the Model Aquatic Health Code (CMAHC), and Dewey Case, Technical Director, to discuss the significance of the Model Aquatic Health Code (MAC) and its impact on pool safety and regulations. Key Discussion Points: Introduction to the MAC – What it is and why it matters. Origins and Development – How the MAC came to be and the role of expert involvement. State Variations & Guidelines – Why uniform standards are essential across different regions. Scientific Insights & Key Health Concerns – Addressing Cryptosporidium, pool sanitation, and safety measures. The Role of UV and Ozone in Pool Safety – Innovations in water treatment. CDC's Role & the MAC's Evolution – How the MAC adapts and integrates new research. Recent Changes & Future Challenges – What updates have been made and where it's headed. Education & Advocacy for Code Adoption – Why awareness and engagement matter. Membership Benefits & Community Impact – How industry professionals can get involved. Future Adaptations & Innovations – The vision for improving pool safety and regulations. Join the conversation as we break down the importance of proper pool design, safety standards, and the evolving role of the MAC in keeping aquatic environments safe. Download THE LETTER regarding the CMAHC HERE California Pool Association Pool Industry Trade Organization LaMotte Company LaMotte Company is a leading manufacturer of water quality testing products & pool test kits CMAHC The Council for the Model Aquatic Health Code promotes health & safety at public swimming pools Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

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FSPA's Fight Against Last-Minute Legislation 23:33

5 weeks ago23:33

23:33

Text us a pool question! In this special edition of the Talking Pools Podcast, we're interrupting our regular Tuesday broadcast to bring you an urgent conversation about critical legislative threats facing Florida's pool industry. Pool Magazine's Editor-in-Chief Joe Trusty sits down with Dallas Deason, Chief Government Relations Officer for the Florida Swimming Pool Association (FSPA), to break down the serious legislative challenges that nearly slipped through unnoticed — and what the industry did to stop them. Joe and Dallas dive deep into two explosive topics: SB 712/HB 683 Amendment: A last-minute proposal that would have dangerously expanded the ability of general and building contractors to build wet deck areas around swimming pools, bypassing the licensed pool contractors entirely. HB 991: A sweeping and alarming bill aimed at dismantling the Construction Industry Licensing Board (CILB) and eliminating mandatory continuing education requirements, not only for pool contractors but across 32 professional categories in Florida. Dallas explains why these bills would have been catastrophic for both consumers and industry professionals, outlines how FSPA rapidly mobilized to defeat the SB 712/HB 683 amendment, and gives an insider look at the ongoing battle to stop HB 991 before it can cause lasting damage. Key Topics Discussed: Why the proposed wet deck amendment was a threat to pool safety and professional standards How FSPA mobilized industry professionals to advocate at the state Capitol The critical role of the CILB and why its elimination would lead to a rise in poor workmanship and deregulation chaos The vital importance of continuing education for contractors and inspectors What pool professionals and consumers can do right now to help fight HB 991 What happens next if HB 991 passes — and why the consequences could ripple far beyond the pool industry Guest: Dallas Deason , Chief Government Relations Officer, Florida Swimming Pool Association (FSPA) Host: Joe Trusty , Editor-in-Chief, Pool Magazine Action Steps for Listeners: Visit the Florida House of Representatives website Find and contact your legislators — urge them to vote NO on HB 991 Stay informed and engaged with FSPA's legislative updates Remember to Like, Share, Subscribe, and Follow Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

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Pool Filter Media F**k ups: Don't let this happen to you! 41:47

5 weeks ago41:47

41:47

Text us a pool question! In this episode of Talking Pools, the hosts discuss various aspects of pool maintenance, particularly focusing on the challenges posed by seasonal changes, the importance of filter media, and the signs indicating when maintenance is needed. They also delve into the use of zeolite in filtration systems and share techniques for replacing filter media effectively. The conversation is light-hearted yet informative, with anecdotes and practical advice for pool service professionals. In this conversation, the speakers discuss best practices for filter replacement in pools, emphasizing the importance of replacing the entire filter rather than just the media. They explore the evolution of filter media, comparing traditional sand to modern glass media, and touch on the maintenance of DE filters. The discussion highlights the significance of proper filtration for water quality and concludes with an invitation for listeners to engage in future training opportunities. takeaways Connectivity issues can affect outdoor activities. Seasonal changes bring unique challenges for pool maintenance. Worms and other creatures often end up in pools during wet weather. Filter media needs regular maintenance to ensure water clarity. Pressure gauges are essential for monitoring filter performance. Clarity of water can indicate filter media issues. Zeolite requires recharging and can hold onto phosphates. Proper agitation of filter media can improve performance. Old filters may still provide clear water despite needing replacement. Innovative tools can simplify media replacement tasks. Encouraging customers to replace the whole filter is best practice. The cost of parts often makes a full replacement comparable to repairs. Filters are becoming increasingly expensive, impacting customer decisions. Gravel is rarely used in modern filters, with sand and glass being preferred. Glass media offers better filtration and longevity compared to sand. DE filters are effective but require more maintenance than other types. Proper filtration is crucial for maintaining water quality in pools. The age and condition of filters can significantly affect performance. Using beach sand in pools is illegal and detrimental to filtration. Engaging with listeners during training sessions fosters community and learning. Sound Bites "You really don't want zeolite." "Sometimes it just needs to be agitated." "Filters are getting awfully expensive." "Gravel used to be the thing." "Beach sand is illegal to use in pools." "Glass is naturally negatively charged." "DE filters have superior water quality." "It's not just about the filtration." Chapters 00:00 Introduction and Connectivity Challenges 03:04 Seasonal Pool Maintenance Issues 06:01 Understanding Filter Media and Maintenance 12:11 Signs of Filter Media Issues 18:02 Zeolite and Its Challenges 23:58 Media Replacement Techniques 25:08 Filter Replacement Best Practices 30:02 The Evolution of Filter Media 36:00 Glass vs. Sand: The Media Debate 39:07 Understanding DE Filters an Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

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Enzymes, Phosphate Removers, and Clarifiers: The Unsung Heroes of Pool Care 30:15

5 weeks ago30:15

30:15

Text us a pool question! In this episode of the Talking Pools podcast, Rudy Stankowitz delves into the often misunderstood world of pool care, focusing on enzymes, phosphate removers, and clarifiers. He explains how enzymes work, their limitations, and the importance of proper dosing and water chemistry. The discussion then shifts to phosphate removers, clarifying their role in preventing algae growth and their effectiveness when used correctly. Finally, Rudy covers clarifiers, detailing how they enhance water clarity and improve filter efficiency. Throughout the conversation, he emphasizes the significance of understanding pool chemistry to optimize the use of these tools and save costs. takeaways Enzymes break down organic contaminants in pools. Proper dosing of enzymes is crucial for effectiveness. Enzymes do not replace sanitizers; they support them. Phosphate removers help prevent algae growth by removing nutrients. Not all pools require phosphate removers; assess before use. Clarifiers help improve water clarity by clumping particles together. Overdosing clarifiers can lead to cloudiness instead of clarity. Specialty chemicals can help reduce chlorine demand and costs. Understanding water chemistry is key to effective pool maintenance. Using the right tools at the right time enhances pool care efficiency. Sound Bites "Enzymes are legit. They the truth?" "Enzymes are not sanitizers." "Enzymes are tools, not miracles." Chapters 00:00 Understanding Enzymes in Pool Care 15:00 The Role of Phosphate Removers 21:46 Clarifiers: Enhancing Pool Clarity 26:29 Specialty Chemicals and Cost Efficiency Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

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Pool Startups: Best Practices and Industry Insights 59:16

6 weeks ago59:16

59:16

Text us a pool question! Welcome to the Talking Pools podcast with Steve and Wayne! In this episode, they dive into the intricacies of pool startups, offering a comprehensive guide to what works, what doesn't, and what makes for a successful startup procedure. Here's what you can expect: Recap of Last Episode: A brief revisit of the key topics covered last week, including pool openings and covers. Startup Procedures: Wayne and Steve highlight the importance of following proper procedures and share expert insights on starting up pools effectively. Competition in the Industry: A discussion on the competitive nature of the pool services sector and tips for setting yourself apart from competitors. Retail and Manufacturer Relationships: Exploring the role of retail in pool services, strategies for understanding list pricing and warranties, and the significance of building strong relationships with manufacturers. Identifying and Documenting Pool Issues: Practical advice for spotting potential problems early and ensuring proper documentation for effective solutions. Tune in for practical advice, industry knowledge, and a bit of banter! Whether you're a seasoned pro or new to the pool service world, Steve and Wayne have something for everyone. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

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The Duck Poop Dilemma: A Pool Maintenance Tale 32:22

6 weeks ago32:22

32:22

Text us a pool question! In this episode, the hosts discuss various challenges faced in pool maintenance, including dealing with duck poop, customer service issues, and the complexities of leak detection. They share humorous anecdotes about their experiences with clients and wildlife encounters, while also providing insights into effective pool care solutions. takeaways Duck poop can be a significant problem for pool maintenance. Enzymes are preferred over chemical solutions for cleaning pools. Customer misunderstandings can complicate service calls. Leak detection is often met with client denial. Clients frequently interfere with pool maintenance equipment. Wildlife encounters can add unexpected challenges to pool care. Communication is key in managing client expectations. Proper maintenance can prevent algae problems in pools. Difficult clients can lead to frustration and burnout. Taking breaks and vacations is essential for service professionals. Sound Bites "Duck off, duck off." "I could drain it." "I wish they would cancel." Chapters 00:00 Introduction to Pool Problems 02:58 Duck Poop Dilemmas 07:14 New Chapter 08:19 The Egg Incident 11:17 Crow Challenges 14:23 Bitching About Customer Issues 20:19 Leak Detection Frustrations 25:28 Customer Service Nightmares 29:16 Wildlife Encounters 34:21 Conclusion and Listener Engagement Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

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Pool Service Role Hierarchy 41:13

6 weeks ago41:13

41:13

Text us a pool question! In this episode of Talking Pools, the hosts discuss various aspects of running a pool service business, including personal updates, team structure, role hierarchy, employee training, and the importance of KPIs and accountability. They emphasize the need for flexibility within teams, the significance of employee engagement, and the necessity of having a clear onboarding process. The conversation wraps up with a focus on transparency and communication as key elements for business success. takeaways The immune system is largely controlled by the X chromosome. Creating a clear hierarchy in a business helps set expectations. Flexibility in roles can enhance employee satisfaction. Professional development is crucial for employee retention. KPIs are essential for measuring business success. Regular employee reviews foster engagement and accountability. Onboarding processes should be well-defined and transparent. Investing in employees' personal interests can boost morale. Communication is key to a successful team environment. Celebrating employee achievements enhances team spirit. titles Building a Strong Team in Pool Service The Importance of Role Hierarchy Flexibility in Business Operations Investing in Employee Development Sound Bites "I hate being sick." "This is our level of expectation." "It's really important to have a crossover." "Creating professionalism and creating experts." "It's all about transparency, communication." "You have to put in the hard work." "You only get one chance at a first impression." "We like it when we get those ideas." Chapters 00:00 Introduction and Personal Updates 02:55 Business Growth and Team Structure 06:05 Role Hierarchy and Responsibilities 08:57 Flexibility and Cross-Training in Teams 12:03 Professional Development and Training 14:51 KPIs and Accountability in Business 18:10 Employee Engagement and Satisfaction 21:00 Onboarding and Employee Handbook 24:10 Conclusion and Future Topics Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

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Pool Industry Need 2 Know + A Pool Guy Side Hustle with Rob Stewart 54:24

6 weeks ago54:24

54:24

Text us a pool question! In this episode of the Talking Pools podcast, host Rudy Stankowitz welcomes Rob Stewart, a pool industry expert and hot sauce entrepreneur. They discuss Rob's journey from pool openings and closings to creating his own brand of hot sauce, Rob's Revenge. The conversation covers the challenges of producing hot sauce, the importance of flavor and quality control, and the unique marketing strategies Rob employs. Listeners will gain insights into the entrepreneurial spirit and the passion behind crafting a product that stands out in the market. takeaways Rob Stewart transitioned from the pool industry to hot sauce production. Rob's Revenge hot sauce was born from an abundance of jalapeno peppers. The hot sauce recipe was inspired by a Trinidadian sauce but uniquely modified. Rob emphasizes the importance of flavor over heat in his sauces. He uses organic ingredients and avoids vinegar for a distinct taste. Rob's hot sauce production is done in a commercial kitchen to meet health standards. He gives away samples to build a customer base and gather reviews. Rob's marketing strategy focuses on local distribution due to shipping costs. The hot sauce industry presents both challenges and opportunities for entrepreneurs. Rob's passion for quality and flavor drives his hot sauce business. Sound Bites "I have a brand of hot sauce." "I just give them away." "I use zero vinegar." Chapters 00:00 Introduction to the Podcast and Guest 02:59 Rob's Journey in Pool Industry and Hot Sauce Creation 05:53 The Evolution of Rob's Revenge Hot Sauce 17:00 Flavor vs. Heat: The Unique Selling Point of Rob's Sauce 19:58 Sourcing Ingredients and Production Challenges 22:54 Marketing and Distribution of Hot Sauce 25:57 The Character of Rob's Revenge: A Fun Analogy 28:59 Rob's Commitment to Education and Quality in the Industry 36:24 The Science of Hot Sauce Production 42:04 Building a Brand Through Sampling 51:24 Challenges and Rewards in Hot Sauce Making 58:29 Connecting with Customers and Future Plans Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

1
A Seasonal Strategy Guide 1:06:32

7 weeks ago1:06:32

1:06:32

Text us a pool question! Hosts: Steve Sherwood & Wayne Ivusich Overview of seasonal pool maintenance, especially the critical "100 days of summer" for pool companies in the Northeast. Startup Procedures for Pool Service Importance of preparation from the previous season for a successful pool opening. Challenges faced with new clients and their equipment. Types of Pool Covers and Their Impact Comparison between solid and mesh covers: benefits and drawbacks. Introduction of super mesh covers for better efficiency and client satisfaction. Efficient Pool Opening Strategies Step-by-step preparation for a smooth spring pool opening. Tips to avoid revisiting issues and prioritizing timely service. Client Management and Scheduling Balancing recurring clients with new ones. Transitioning responsibilities to employees while maintaining quality standards. Safety and Testing Importance of accurate water testing and keeping testing kits updated. Emphasis on safety compliance and standards. Automating Pool Maintenance Modern tools and technologies to streamline tasks and improve client retention. Pricing and Communication Strategies for fair pricing while ensuring business sustainability. The significance of clear communication and feedback loops with clients. Conclusion Summary of best practices for seasonal pool service. Encouragement for listeners to adapt and innovate in their businesses. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

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Communication in Service Industries 45:10

7 weeks ago45:10

45:10

Text us a pool question! In this episode, Andrea and Paulette discuss their experiences in pool service, sharing personal anecdotes about challenging days, communication issues with clients, and the intricacies of cleaning pools. They also touch on their upcoming barbecue plans and the joys of pet ownership, all while maintaining a light-hearted and humorous tone. In this conversation, the speakers discuss various techniques for pool cleaning, the impact of proposed tariffs on the pool industry, and misconceptions surrounding pool etiquette and chemistry. They share personal experiences and insights into the challenges faced by pool professionals, including the importance of proper cleaning methods and the potential economic implications of tariffs on pool supplies and equipment. Additionally, they address the common belief that urinating in pools is acceptable due to misunderstandings about pool chemistry. takeaways It's okay to have bad days; everyone experiences them. Communication with clients is crucial in service industries. Parking issues can complicate service calls significantly. Above ground pools present unique challenges for maintenance. Teamwork and support from management can alleviate stress. Cleaning techniques can vary based on personal preference. Personal stories can help lighten the mood during tough discussions. Pets can bring joy and distraction during stressful times. Planning social events can be a fun way to unwind. Consistency in cleaning methods can improve efficiency. Netting depends on what I'm doing. I like to start at the highest level first. Chlorine doesn't instantly neutralize every contaminant. People justify peeing in pools due to convenience. Chloramines irritate swimmer's eyes and skin. Proposed tariffs could disrupt the pool industry. Pool professionals are bracing for price increases. Communication with clients is essential during price hikes. Pee is not sterile once it touches air. Understanding pool chemistry is crucial for pool etiquette. Sound Bites "I had a terrible day." "I get a call from my boss." "I got so frustrated." "I will not be at the barbecue." "Best dog toy ever in the entire world." "I think I usually go to the left." "You can't because the tile's too big." "I always try to start at the stairs." "I hate them. Absolutely." Chapters 00:00 Introduction and Monday Blues 02:58 Pool Service Challenges 05:59 Above Ground Pool Adventures 08:47 Communication and Coordination Issues 11:59 Cleaning Techniques and Best Practices 15:08 Barbecue Plans and Personal Stories 22:26 Pool Cleaning Techniques and Strategies 30:12 Impact of Proposed Tariffs on the Pool Industry 38:11 Understanding Pool Etiquette and Chemistry Misconceptions Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

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Navigating Seasonal Pool Maintenance 22:58

7 weeks ago22:58

22:58

Text us a pool question! In this episode of the Talking Pools podcast, Peter and Shane discuss the seasonal changes affecting pool maintenance, the challenges of servicing pools during the transition to winter, and the complexities of managing commercial versus residential pools. They delve into the risks associated with Airbnb pools, emphasizing the importance of understanding local regulations and safety requirements. The conversation also highlights the significance of swimming education and safety for children, especially in areas with natural water bodies. The episode concludes with a call for listener engagement and topic requests. takeaways Daylight saving changes impact pool maintenance schedules. Clients often misunderstand the need for ongoing pool maintenance in winter. Commercial pools have stricter regulations than residential pools. Airbnb pools require specific certifications and health department registration. It's crucial to verify the status of rental properties before servicing. Miscommunication can lead to significant risks in pool servicing. Swimming education is essential for safety around water bodies. Local funding for school pools is often inadequate. There are enough good customers in the industry to avoid problematic ones. Listeners are encouraged to send in topic requests for future episodes. Sound Bites "It's a funny time of the year." "You know, we shut everything down." "I need to know if it's an Airbnb." "This isn't a situation you can negotiate." "It's shocking. It's terrible." Chapters 00:00 Introduction and Seasonal Changes 03:01 Pool Maintenance Challenges 06:14 Commercial vs Residential Pool Services 12:00 The Risks of Airbnb Pools 17:59 Swimming Safety and Education 24:09 Conclusion and Listener Engagement Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

1
Natalie Hood: You Won't Believe What's Happening to Pool Industry Certifications 40:11

7 weeks ago40:11

40:11

Text us a pool question! In this engaging conversation, Natalie Hood shares her extensive experience in the pool and hot tub industry, discussing significant shifts in certifications, the impact of the pandemic on education, and her aspirations for the future. She emphasizes the importance of quality training and the challenges faced by the industry, including market dynamics and tariffs. Natalie reflects on her relationships within the industry and offers valuable advice for pool service companies, encouraging them to maintain high standards and adapt to changes. takeaways Natalie Hood has a rich background in the pool and hot tub industry. The certification landscape has evolved significantly over the years. Quality training and certification are crucial for safety in aquatics. The pandemic forced a shift to virtual education in the industry. Building strong relationships is key to success in the aquatics field. Future opportunities in the aquatics industry are abundant. Tariffs and market dynamics pose challenges for the industry. Pool service companies should prioritize quality and avoid cutting corners. Natalie encourages open communication and collaboration within the industry. The importance of adapting to change and embracing new methods in education. Sound Bites "I swam four miles the other day." "You can become a certified out there." "Don't skip corners." Chapters 00:00 Introduction to the Podcast and Guest 00:59 Natalie Hood's Journey in the Pool Industry 04:39 Embracing Life and Family 07:16 New Chapter 09:53 Shifts in the Pool and Hot Tub Industry 12:12 Navigating Certification Challenges 14:36 Consulting and Supporting Instructors 17:24 Adapting Education in a Pandemic 19:49 Future Aspirations in Aquatics 27:10 The Decision to Move On 28:13 Influences and Legacy in the Industry 29:25 The Future of the Pool Industry 30:42 Impact of Tariffs on the Industry 31:32 The Evolution of Trade Associations 32:09 Social Media and Influencer Culture 33:47 Opportunities in the Pool Industry 34:44 Challenges Facing Trade Organizations 37:10 Advice for Pool Service Companies 37:39 Building Relationships in the Industry 38:21 Favorite Recipes and Personal Touches 39:05 Adult Education in the Pool Industry 40:20 pool magazine commercial - Copy.mp4 Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

1
Tariffs and Turbulence: Navigating Challenges in the Pool and Spa Industry 48:20

8 weeks ago48:20

48:20

Text us a pool question! In this episode, Steven Wayne and Wayne Ivusich dive into the timely topic of tariffs and their implications for the pool and spa industry. They discuss how government-imposed tariffs on certain countries are affecting product availability, costs, and the overall industry landscape. From treatment chemicals to replacement parts, the hosts explore the ripple effects on businesses and customers alike. They also touch on strategies for navigating these challenges, including whether businesses should absorb the costs or pass them on to customers. Key Topics Covered: Introduction to tariffs and their impact on the industry Product availability and cost challenges Examples of affected items, including chemicals and replacement parts Insights on how manufacturers and businesses are responding Discussion on pricing strategies and customer impact Notable Quotes: "It's going to affect everybody, particularly customers." "Is this something we need to pass on to the customer, or can we absorb it?" Listener Takeaways: Understand the current challenges posed by tariffs in the pool and spa industry. Gain insights into how businesses can adapt to these changes. Learn about the broader implications for manufacturers and customers. Join the conversation and share your thoughts on how tariffs are impacting your business or experience in the pool and spa industry. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

1
Understanding Customer Expectations in Pool Care 36:43

8 weeks ago36:43

36:43

Text us a pool question! In this episode, the hosts discuss various aspects of pool maintenance, including personal experiences with pool challenges, customer interactions, and the impact of tariffs on the pool industry. They also touch on health and safety concerns related to pool maintenance and the importance of effective communication with customers. takeaways Follow us on our socials for updates. Pool maintenance can be unpredictable with equipment failures. Customer expectations can vary widely in the pool industry. Tariffs are affecting the cost of pool materials and chemicals. Effective communication with customers is crucial for satisfaction. Health and safety in pool maintenance is a growing concern. Understanding customer needs can lead to better service. The pool industry is facing challenges with rising costs. Maintaining clear water is essential for pool usability. Industry news can impact daily operations in pool maintenance. Sound Bites "Follow us on our socials!" "My pool heater broke!" "Why would you do that?" Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

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Pool Pro Adventures on the Victorian Coast 33:51

8 weeks ago33:51

33:51

Text us a pool question! In this episode of Talking Pools, hosts Peter, Shane and Lee discuss their experiences traveling along the Victorian coastline, touching on the beauty of locations like Warrnambool and the Twelve Apostles. They delve into the challenges of pool maintenance, particularly in relation to customer communication and the importance of understanding different cultural perspectives on pool usage. The conversation also highlights seasonal business strategies for maintaining staff engagement during quieter months. takeaways The Victorian coastline offers stunning views and experiences. Traveling can provide a refreshing break from work. Customer communication is crucial in service industries. Assumptions can lead to misunderstandings in customer relations. It's important to ask questions diplomatically. Cultural differences can affect how people use their pools. Seasonal strategies are essential for maintaining business. Pool maintenance requires understanding specific equipment needs. Test results should be interpreted carefully, not taken at face value. Maintaining staff engagement during slow seasons is vital. Sound Bites "What a stunning coastline!" "You gotta pay the bills, mate." "Don't assume ill intent." "The best thing to do is be inquisitive." "You have to read between the lines." "You need to think outside the box." "Have a bloody good week!" Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

1
Creating Pool Boy Rubs - Derrick Todd's Flavor Journey 1:00:11

8 weeks ago1:00:11

1:00:11

Text us a pool question! In this episode of the Talking Pools podcast, Rudy Stankowitz welcomes Derrick Todd, the creator of Pool Boy Rubs. They discuss Derrick's journey from running a retail store to creating unique barbecue rubs, the inspiration behind his flavors, and the importance of flavor in life. Derrick shares insights on sourcing ingredients, customer feedback, and engaging with the community through contests. The conversation emphasizes the need for flavor not just in cooking but in life experiences, encouraging listeners to live fully and share their stories. takeaways Derrick Todd transitioned from retail to creating barbecue rubs. The original flavor of Pool Boy Rubs was designed to be a go-to barbecue seasoning. Sourcing quality ingredients is crucial for creating unique flavors. Customer feedback has shaped the development of new rubs. The MILF rub is versatile and can be used on various dishes. Engaging with the community enhances the brand's reach and creativity. Flavor in cooking reflects the flavor of life experiences. Derrick encourages listeners to be interesting and share their stories. The importance of flavor extends beyond food to life itself. Derrick's journey highlights the value of pursuing passions and creativity. Sound Bites "I wanted to call it your American rub." "Pool Boy Rubs contest!" "You need flavor in your life." (2) Pool Boy - Roast Duck with Orange Sauce! This recipe serves about... | Facebook (2) Grill and Chill | Facebook (2) Pool Boys Grilling, BBQ and Cooking Club | Facebook AquaStar Pool Products The Global Leader in Safety, Dependability, & Innovation in Pool Technology. BLUERAY XL The real mineral purifier! Reduce your pool maintenance costs & efforts by 50% Jack's Magic If you know Jack's you'd have no stains! Raypak Raypak, leading the evolution of environmental efficiency and sustainability in pool heaters. Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

1
In Control of Yelp and Online Reviews 1:09:13

9 weeks ago1:09:13

1:09:13

Text us a pool question! In this conversation, the hosts discuss various aspects of customer service in the pool industry, including the challenges of dealing with difficult customers, the importance of service industry experience, and the impact of online reviews, particularly Yelp. They share personal anecdotes about customer interactions, the significance of communication, and the role of attitude in both teaching and learning. The discussion also touches on the complexities of consulting and the potential for homeowner rating systems. In this conversation, the speakers discuss various aspects of running a successful pool business, including the benefits of joining the California Pool Association, effective communication strategies with clients, handling negative reviews, and the importance of transparency and collaboration in the industry. They also touch on the hiring process and the significance of vetting employees to ensure a trustworthy team. takeaways Wayne is back and feeling better after being sick. Customer experiences can vary greatly, with some being positive and others negative. Service industry experience is valuable for understanding customer behavior. Communication is key in managing customer expectations and interactions. Yelp can be beneficial but also has its drawbacks for service providers. Setting clear boundaries with clients is essential for a healthy working relationship. Teaching experiences reveal the importance of student attitudes in learning. Online education presents unique challenges compared to in-person classes. The conversation highlights the need for better homeowner rating systems. Attitude plays a crucial role in both customer service and education. California Pool Association offers valuable resources for pool businesses. Effective communication can prevent misunderstandings with clients. Handling negative reviews requires a strategic approach. Transparency with clients fosters trust and loyalty. Asking the right questions can help identify potential issues early. Building relationships with clients is essential for long-term success. Collaboration among pool professionals can enhance the industry as a whole. Vetting employees thoroughly is crucial for maintaining quality service. Mistakes should be acknowledged and addressed promptly to maintain credibility. Creating a positive work environment encourages honesty and accountability. Sound Bites "Yelp can be like the best thing in the world." "I want to grow my pool inspection business." "I don't like doing one-on-one classes." "Don't tell me what my product doe LaMotte Company LaMotte Company is a leading manufacturer of water quality testing products & pool test kits CMAHC The Council for the Model Aquatic Health Code promotes health & safety at public swimming pools California Pool Association Pool Industry Trade Organization Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

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Pool Maintenance & F-Bombs 21:47

9 weeks ago21:47

21:47

Text us a pool question! RATED R FOR LANGUAGE In this episode of the Talking Pools podcast, hosts Andrea and Paulette discuss various challenges faced in pool maintenance, including frustrations with clients and the impact of environmental factors on pool cleanliness. They also delve into new legislation aimed at improving pool safety to prevent drownings, particularly among children. The conversation touches on the responsibilities of Airbnb hosts regarding pool safety and the need for better regulations in the industry. The episode concludes with a call for listener engagement and feedback. takeaways The importance of maintaining clean pools for client satisfaction. Frustrations arise when clients do not assist in pool maintenance. New legislation in Florida aims to improve pool safety. Drowning statistics highlight the need for better safety measures. Airbnb hosts should be held accountable for pool safety. Environmental factors can significantly impact pool cleanliness. Communication with clients is crucial for effective pool maintenance. Hosts should consider the implications of tree coverage on pools. The podcast encourages listener interaction and feedback. Safety measures for pools should be prioritized in residential areas. Sound Bites "I'm sick of their pools." "I got rid of my Airbnb that I have." "I don't allow children in my house." Chapters 00:00 Introduction and Theme Song Ideas 02:47 Pool Maintenance Challenges and Frustrations 06:06 Pool Safety Legislation and Drowning Prevention 12:13 Airbnb Pool Safety Concerns 19:01 Closing Thoughts and Listener Engagement Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

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Cold Plunge: Ice Bath Challenge 34:31

9 weeks ago34:31

34:31

Text us a pool question! In this episode of Talking Pools, the hosts discuss the emerging trend of ice baths, exploring their benefits, health regulations, and the microbiological risks associated with their use. They delve into the differences between fixed and mobile ice baths, the importance of hygiene, and personal experiences with ice baths. The conversation highlights the need for proper guidelines and public health awareness in the growing popularity of ice baths. takeaways Ice baths are becoming increasingly popular for recovery. Health regulations around ice baths are still developing. Microbiological risks are a significant concern for ice baths. Fixed ice baths have better hygiene standards than mobile ones. Public health guidelines are essential for safe ice bath use. Showering before using ice baths is often neglected. Cold water temperatures can inhibit bacterial growth. Personal experiences with ice baths vary widely among users. Proper maintenance of ice baths is crucial for safety. Awareness of source water quality is important for ice bath hygiene. titles The Cold Truth About Ice Baths Navigating Ice Bath Regulations Microbial Safety in Ice Baths Sound Bites "The wheels of bureaucracy spin slowly." "It's in the public interest to be sanitized." "Ice baths are a thing, follow the code." "What is the source water?" "Ice baths are becoming a common thing." "Public health guidelines are free." Chapters 00:00 Introduction and Setting the Scene 01:05 The Rise of Ice Baths 06:02 Health Regulations and Guidelines 11:54 Microbiological Risks in Ice Baths 18:12 Comparative Analysis of Fixed vs Mobile Ice Baths 23:55 Public Perception and Personal Experiences Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

1
The Customer Report Card: Rating Clients Before They Rate You 50:17

9 weeks ago50:17

50:17

Text us a pool question! In this episode of the Talking Pools podcast, Rudy Stankowitz discusses customer reviews, defamation, and the challenges faced by service providers with Mike Meadows, the founder of Customers Karma. They explore the concept of risk assessment in business, the functionality of Customers Karma as a platform for reporting difficult customers, and the legal and ethical implications of publicly labeling individuals based on their experiences. The conversation delves into the importance of protecting service providers while also considering the rights of customers. In this engaging conversation, Mike and Rudy explore the complexities of customer accountability in the service industry, emphasizing the importance of second chances and the impact of technology on customer experiences. They share real-life stories, discuss the integration of review platforms, and delve into the legal considerations surrounding customer feedback. The dialogue highlights the need for businesses to maintain integrity while navigating the challenges of customer interactions, ultimately advocating for a balanced approach to customer care and business ethics. takeaways Understanding defamation, libel, and slander is crucial for service providers. Difficult customers can impact business negatively and need to be addressed. Risk assessment is a common practice in various industries. Customers Karma aims to help service providers avoid problematic clients. The platform requires proof of business ownership for users. Anonymous reviews can be left by verified businesses. Legal protections exist for platforms hosting user-generated content. Ethics of public labeling of customers is a complex issue. Forgiveness and redemption are important in business relationships. The importance of clear communication and terms with customers. It's essential to draw a line in the sand for accountability. Second chances can lead to better outcomes for everyone. Real-life experiences shape our understanding of customer behavior. Technology can enhance service delivery and customer feedback. Global perspectives on customer reviews vary significantly. Controversy can be a catalyst for business decisions. Legal considerations are crucial when handling customer feedback. Building a review platform requires careful planning and execution. Unique living experiences can influence business practices. Customer care should always be a priority in service industries. Sound Bites "You have to qualify the customer." "I lost twice because of that." "Buyers are liars." "I just jumped in and I just did it." "It's all in private, right?" "Let's see who wins." "I wanted to share a real incident." "Everybody likes the gravy job." "The customer is number one, man." "Check out governmentkarma.com." Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

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Understanding Pool and Spa Certifications and Professional Growth in Australia 1:11:14

10 weeks ago1:11:14

1:11:14

Text us a pool question! In this episode, we dive into the intricacies of certifications and licensing in the pool and spa service industry, particularly within Australia. Here’s what we explore: State-Specific Licensing Laws: The unique regulatory landscape across different Australian states and its impact on pool and spa service professionals. Certifications Overview: Certificate III in Pool and Spa Service: A pathway to licensing in some states, emphasizing core skills for technicians. Certificate IV in Pool and Spa Service: A more advanced course focusing on business management and installations, though not a licensing pathway. Aquatic Technical Operator Course: Aligning with the CPO, designed for professionals in commercial aquatic facilities. The Licensing Dilemma: Challenges posed by inconsistent enforcement of licensing requirements and the importance of qualifications for commercial contracts. Online and In-Person Learning: Flexible, self-paced learning options and the time commitment involved in completing these courses. Professionalizing the Industry: Insights into the importance of education, licensing, and proper training for advancing the pool and spa service sector. Join us as we uncover how these certifications help shape better service standards and provide opportunities for growth in the pool and spa industry. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

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Ser un Piscinero Hispano: Adaptación, Superación y Orgullo en la Industria de las Piscinas 12:25

10 weeks ago12:25

12:25

Text us a pool question! Notas del episodio: Talking Pools Podcast en Español – Ser un Piscinero Hispano en los Estados Unidos En este episodio especial del Talking Pools Podcast en Español , Pete the Pool Guy comparte una reflexión sobre lo que significa ser un piscinero hispano en los Estados Unidos. Con su experiencia personal y la de muchos de sus compañeros, habla sobre los desafíos y las ventajas de trabajar en la industria de las piscinas siendo parte de la comunidad latina. Temas destacados: La Barrera del Idioma: Cómo el no saber inglés al principio no define el valor de un profesional, sino su actitud, ética de trabajo y disposición para aprender. Adaptación y Superación: La importancia de adaptarse a las normas y expectativas del mercado estadounidense sin perder la esencia de la cultura latina. Se habla sobre cómo los clientes valoran la puntualidad, la comunicación clara y el profesionalismo. Ventajas de Ser Bilingüe: Tener la capacidad de hablar dos idiomas es una gran ventaja, no solo en términos de comunicación, sino también en la construcción de relaciones de confianza con los clientes hispanos y no hispanos. El Camino Hacia el Éxito: Pete comparte su historia personal de cómo comenzó con pocos recursos, pero con mucha determinación, y cómo ha logrado crecer hasta tener su propia compañía. Resalta la importancia de no tener miedo, pedir ayuda y aprender de otros piscineros. Orgullo de Ser Piscinero Hispano: Un mensaje de orgullo y motivación para todos los piscineros hispanos. No estamos aquí por suerte, sino porque trabajamos duro, aprendemos el sistema y dejamos una huella en la industria. Citas destacadas: "El idioma no te define. Lo que te define es tu actitud, tu ética de trabajo, tu disposición a aprender." "Hablar dos idiomas no solo es útil, es poder." "Nosotros somos los que aguantamos el solón, los químicos, las fugas, las bombas quemadas, los clientes difíciles, y lo hacemos con ganas, con entrega, y con respeto al oficio." Este episodio es para todos los piscineros hispanos en Estados Unidos. No importa el nivel de inglés que tengas, lo que importa es tu determinación, trabajo duro y el conocimiento que ofreces a tus clientes. Sigue aprendiendo, sigue creciendo, y nunca olvides lo que vales. Acompáñanos en el próximo episodio para más historias e inspiración en el mundo de los piscineros. ¡Ánimo, Raza! ¡A seguirle dando! Conéctate con nosotros: Síguenos en nuestras redes sociales para más contenido exclusivo. ¡No te pierdas el próximo episodio! Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

1
Community Engagement in Pool Service 28:33

10 weeks ago28:33

28:33

Text us a pool question! In this episode of the Talking Pools Show, hosts Andrea and her mother discuss their recent experiences, including a reggae music festival and the pool show. They share insights about the attendance at the pool show, personal health experiences related to plasma donation, and the importance of community engagement through Ipsa. The conversation also touches on personal anecdotes, frustrations with customer interactions, and plans for future pool shows. The episode concludes with a call for listener engagement and feedback. takeaways The pool show had lower attendance than expected. Health issues can impact plans, as seen with plasma donation. Ipsa is looking to expand with a new chapter in Palm Beach. Community support is vital in the pool service industry. Personal experiences can lead to humorous anecdotes. Customer interactions can be frustrating but are part of the job. Planning for pool shows requires awareness of schedules and attendance. Sharing personal stories can create a connection with listeners. Engagement with the audience is encouraged for feedback. Health and wellness are important considerations in daily work. Sound Bites "I almost passed out." "I think what happens is..." "I didn't walk around at all." "I need a back in five minutes sign." "I hope I do too." Chapters 00:00 Introduction and Weekend Recap 02:48 Experiences at the Pool Show 06:09 Health and Donation Experiences 09:02 Ipsa and Community Engagement 12:04 Pool Show Insights and Future Plans 14:55 Personal Anecdotes and Observations 18:00 Closing Thoughts and Listener Engagement Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

1
The Importance of Pool Shop Visits 31:35

10 weeks ago31:35

31:35

Text us a pool question! In this episode, Peter, Shane, and Lee discuss their experiences in the pool industry, emphasizing the importance of customer service, open-mindedness, and the impact of attitude on business success. They share insights from their travels, highlighting the need for continuous learning and investment in staff training. The conversation also touches on the significance of maintaining a positive business culture and the repercussions of negative attitudes in the workplace. takeaways Visiting pool shops can provide valuable insights. The pool industry has evolved significantly over the years. Investing in staff training is crucial for business growth. Customer service is a reflection of business leadership. Open-mindedness is essential for adapting to change. Negative attitudes can harm business reputation and culture. Building rapport with customers leads to better business outcomes. A positive attitude fosters a better work environment. Continuous learning is vital in a changing industry. Gratitude and respect are key to customer relationships. Sound Bites "I love to see what other people do." "A fish rots from the head down." "What you put out, you get back." "Be nice." "Attitude of gratitude." Chapters 00:00 Exploring Australia's Scenic Beauty 03:13 The Importance of Pool Shop Visits 06:09 Customer Service and Business Attitude 12:09 Open-Mindedness in Business 18:09 The Impact of Attitude on Business Success 23:55 Building a Positive Business Culture Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

1
Adding Chems to a Skimmer Takes Pool Pro's Life? 33:33

10 weeks ago33:33

33:33

Text us a pool question! In this episode, Rudy Stankowitz discusses the critical importance of chemical safety in pool maintenance, particularly focusing on the dangers of mixing certain chemicals like sodium bromide and calcium hypochlorite. He emphasizes the need for pool service professionals to understand the chemical reactions that can occur and the tragic consequences that can arise from negligence. The conversation also highlights the shift in the pool industry towards collaboration and knowledge sharing, advocating for a united front to improve safety standards and professional practices. takeaways Chemical reactions in pool maintenance can be deadly if misunderstood. Sodium bromide and calcium hypochlorite should not be mixed without caution. Education on chemical safety is crucial for pool service professionals. Collaboration in the industry leads to better practices and safety. The pool service industry must adapt to changing chemical formulations. Understanding chemistry is essential for preventing accidents. A united industry can negotiate better deals and standards. Knowledge sharing improves the overall quality of service. Complacency is a greater threat than competition in the industry. Building each other up leads to a stronger, more respected profession. Sound Bites "This is a critical lesson in chemical safety." "Stay curious, stay informed and stay safe." "The most successful people build others up." Chapters 00:00 Introduction and Context of Pool Chemical Safety 08:03 Chemical Reactions and Their Consequences 13:23 The Importance of Chemical Knowledge in Pool Maintenance 16:30 Collaboration Over Competition in the Pool Industry Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

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Border Trouble: US Pool Manufacturers Struggle with Canada's Export Laws 36:11

11 weeks ago36:11

36:11

Text us a pool question! Episode Date : March 19, 2025 Hosts : Steve and Wayne Episode Highlights : Introduction to Pool Industry Challenges Hosts greet listeners and introduce the episode. Discussion about regulatory and labeling complexities in the pool and chemical industries. Regulatory Compliance for Chemical Labeling Challenges of cross-border sales, particularly from the U.S. to Canada. Canada’s stricter labeling requirements compared to the U.S., including bilingual labels, pictograms, and detailed product information. Potential fines for non-compliance and the impact on businesses. Distributor and Manufacturer Relationships Insights into how distributors near the U.S.-Canada border handle product sales. Importance of compliance with EPA and DOT regulations in the U.S. and Canadian standards. Historical Perspective Reflecting on how these issues have existed since the 1990s. Evolution of material safety data sheets (now SDS) and their role in regulatory compliance. Practical Implications for Businesses Discussion of fines and penalties for shipping non-compliant products to Canada. Examples of how labeling requirements can affect common products like test kits. Closing Thoughts Encouragement for businesses to stay updated on regulatory changes. Hosts hint at future topics and thank listeners for tuning in. Key Takeaway : Adhering to regulatory requirements in different countries is critical for businesses in the pool industry to avoid fines and maintain market access. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

1
La Química del Agua: Clave para Piscinas Limpias 20:32

11 weeks ago20:32

20:32

Text us a pool question! En este episodio de Talking Pools Podcast en Español, se discute la importancia de la química del agua en las piscinas, incluyendo la dureza, el cloro, el pH, la alcalinidad y los fosfatos. Se ofrecen recomendaciones sobre cómo mantener estos niveles y se abordan las manchas comunes en las piscinas, así como su identificación y eliminación. También se habla sobre el mantenimiento de piscinas de sal y se brindan consejos finales para un cuidado efectivo. takeaways La química del agua es esencial para mantener la piscina limpia. Los niveles de dureza recomendados son de 200 a 500 ppm. El cloro libre debe estar entre 3 y 5 ppm. El pH ideal está entre 7.2 y 7.8. La alcalinidad total debe estar entre 80 y 120 ppm. Los fosfatos alimentan el crecimiento de algas en la piscina. Las manchas pueden ser causadas por metales o algas. Es importante usar secuestrantes de metales para evitar manchas. Las piscinas de sal también requieren atención al cloro. Revisar la química de la piscina semanalmente es crucial. Sound Bites "La química del agua es muy importante." "El pH mide si el agua es ácida o básica." "Los fosfatos son como comida para el alga." Chapters 00:00 Introducción a la Química del Agua en Piscinas 06:50 Mantenimiento de la Química del Agua 07:17 Identificación y Eliminación de Manchas en Piscinas 10:12 Importancia de la Química en Piscinas de Sal 17:49 Consejos Finales y Recursos para el Mantenimiento Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com…

Talking Pools Podcast

1
Pool Life Unfiltered! 28:35

11 weeks ago28:35