CallCabinet and Avaya: CallCabinet is an all-in-one solution for Avaya and cross-UC platform environments, Podcast

Telecom Reseller / Technology Reseller News

CallCabinet and Avaya: CallCabinet is an all-in-one solution for Avaya and cross-UC platform environments, Podcast, “We normalize their data to allow them to get real insight into what that data is.”

“We make sure that not only can we record the data effectively, but the way we deal with it, the way we store it is all up to industry and surpassing industry standards,” Ryan Kahan, CEO of CallCabinet. “The customers that are out there using Avaya are our customers. The number of contact centers that are using Avaya is still sky high and really has a large base. And I think it’s just been ignored and underestimated for a long time, and we’re hoping to change that. We see a lot of our customers who may be using some of the newer technologies for their day-to-day communication.”

In this podcast, we catch up with CallCabinet’s Avaya story. CallCabinet supports a multi-platform environment as well as multiple deployment types (cloud, prem, hybrid), which is what many Avaya customers are working with. CallCabinet can also help with legacy and proprietary data migration – whether this is needed to future-proof their cross-platform organization or because they are moving away from only using Avaya. With CallCabinet, transitions are seamless, and recording data is compliant and safe. CallCabinet integrates seamlessly with both Avaya AURA and Avaya IP Office. “We’re able to give them real insights into what’s happening in their contact centers and in their data.”

“We normalize their data to allow them to get real insight into what that data is. And if they want to hand it off to somewhere, it’s obviously in a standardized format that, you know, across the platforms. But also that we’re able to give them real insights into what’s happening in their contact centers and in their data.”

CallCabinet tackles the compliance challenge, and then provides insights, in real time, to the data that’s being generated. The idea is not only stay on the right side of the regulatory regimes, but to be able to utilize the data as well. The company also keeps contact centers in compliance according to the laws of the various nations, which for many big entperise Avaya users, is a realistic scenario.

“It’s not unusual for customers to be using Avaya in the contact center, Bloomberg turrets in their trading desks, uh you know teams for their you know day-to-day communication uh slack for you know for other communication and what we do is we bring all of that together so we record all of the various environments we take that data we normalize it we store it based on where the customers’ needs are for compliance or regular regulatory purposes so we may have one customer who’s got a contact center in the UK and they want those calls stored in you know in in the UK, but they need to store their Teams conversations in Europe or in South Africa or in the US. And we have that all with one single pane of glass view. Ultimately, the customer logs into one place, they know that all of their calls are recorded and stored where they need to be, but they can search through everything and all of their data through one portal, one location… We normalize their data to allow them to get real insight into what that data is. And if they want to hand it off to somewhere, it’s in a standardized format across the platforms.”

CallCabinet’s all-in-one compliant recording and analytics solutions deploy quickly and seamlessly. Avaya is often a long-standing legacy platform that organizations rely heavily on, where multiple tools or UC platforms have been added on to.

About CallCabinet

CallCabinet is the premier cross-platform SaaS provider for end-to-end compliant call recording, AI-driven conversation analytics, call QA, and custom business intelligence reporting. Serving calling, conferencing, and contact centers for all industries, CallCabinet continuously evolves, offering the latest call recording and analytics technology via a single pane of glass UI.

https://youtu.be/xttEO15ntm8