The Allure of Experience: To Understand ‘What’s Next’ for Streaming, Look at What’s Worked Before, with Sean Casey of CSG, Podcast

Telecom Reseller / Technology Reseller News

In-home entertainment is coming full circle. The recent spate of mergers, bundles and strategic partnerships between streamers represents a return to form for in-home entertainment, balancing the anywhere-anytime access offered by streaming with the easy-to-navigate customer experience (CX) of traditional cable. Take it from someone who has been there every step of the way: Sean Casey, senior vice president of product management at CSG. A veteran of the telecom-meets-entertainment industry, Casey started his career at Sprint TV, an early player in streaming video. His 20 years in the field inform a unique perspective on where in-home entertainment has been and where it is going. In this episode, Sean discusses the important role that collaboration between communication service providers (CSPs) and streamers will play at a time when CX is the primary differentiator in the competition to attract and retain customers. Tune in to hear Casey’s thoughts on the transition back to integrated content options, the surprising edge that cable still has over streamers and why finding the right balance between old and new will be the key to meeting customers’ rising expectations. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy. To learn more, visit csgi.com.