How Not to Fail

Telecom Reseller

by Gary Audin Most failures are preventable. Our industry is evolving from a reactive break/fix process. Failure prediction, prevention, and proactive methods are now necessary. Did you know that 73% of outages are preventable? That if your hardware is over 10 years old, there is 36% chance it will fail and the longer you have it, the failure possibility rises exponentially. The old way of delivering smooth operation is giving way to expert systems that can automatically detect and fix problems without human intervention. Joey Fister, Senior Director of Avaya Client services and Gary Audin discuss the dramatic shift from reactive to preventable failure system support in this podcast recorded at the International Avaya User Group conference. Joey presents five common problems. He goes on to provide recommendations for each of the five problems that will reduce or even eliminate the problems. He presents measures and statistics that justify the use of perpetually learning expert systems. Avaya is a provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity, and enhanced financial performance. Its contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.