Optimize to Maximize Your Solution

Telecom Reseller

by Gary Audin It is all running well. Is that because there are no problems or are the problems being handled through remote services that continuously monitor your solution? When the support contract is up for renewal, are you tempted to not renew it? That could be a mistake if the exiting support contract has built-in remote support. This becomes ever more relevant as the communications industry moves to a software defined virtual world. Sandra Thomson, Senior Marketing Manager at Avaya Client Services discusses the need for support services with Gary Audin in this podcast recorded at the International Avaya User Group conference. She points out that IT budget pressure forces IT management to look for ways to reduce costs. Avaya has reduced its break/fix support workload by becoming proactive and applying expert systems for remote monitoring and problem resolution. Sandra said that Avaya offers SLAMon™ https://downloads.avaya.com/css/P8/documents/100180192 which uses a patented technology to provide endpoint and network diagnostics features including end-to-end network monitoring, phone remote control, and packet capture. Avaya is a provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity, and enhanced financial performance. Its contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.