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69. Karl Heyman CEO of Family Parks on Having a Point of Difference, Building Mutually Beneficial Partnerships and Handling Customer Complaints Effectively
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This feed was archived on October 07, 2020 06:29 (
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 240766001 series 2149178
Content provided by Adrian Easdown. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adrian Easdown or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Karl Heyman is the CEO of Family Parks Australia & New Zealand, a network of pet friendly parks spanning across Australia, New Zealand and China. Before moving to Australia 8 years ago, English born Karl worked for the Caravan Club in the UK. The Caravan Club (now the Caravan and Motor Home Club) is a 107-year-old club with traditional values, turning over 100 million pounds a year. The club boasts over 400 thousand members across approximately 250-270 parks in England, Scotland, Wales and Republic of Ireland.
In this week’s episode, Adrian and Karl chat about the future of the caravan and camping industry, as well as the need for parks to have a point of difference. They discuss the benefits of partnerships and what the foundation of a good partnership should look like. Adrian and Karl also touch on the damage that can be done if service providers don’t handle customer complaints effectively.
Each Monday, join Adrian Easdown as he has enlightening chats with successful leaders within the Resort, Holiday Park, Accommodation and related industries around the globe, on the first podcast of its kind in the southern hemisphere.
If you’re involved in any way with caravanning and camping, operating a service-based enterprise or managing a hospitality-based business, this is one podcast you won’t want to miss.
Also in this episode
Adrian and Karl also discuss:
- The importance of travel to a younger generation
- Ensuring you give back to the planet when travelling
- How to set yourself up for life by getting the basics right
- Karl’s love of craft beer and the rapidly growing industry in Australia
- The sheer size and benefits to members of the Caravan Club in the UK
- Similarities and disparities between the Caravan Park Industry in Australia and the UK
- The importance of asking questions, making people laugh and volunteering your time
Links
Karl Heyman’s LinkedIn Profile
Email Karl at ceo@familyparks.com.au
The Caravan and Motorhome Club UK
Sunshine Glamping Parks website
The post 69. Karl Heyman CEO of Family Parks on Having a Point of Difference, Building Mutually Beneficial Partnerships and Handling Customer Complaints Effectively appeared first on Adrian Easdown.
106 episodes
Share
Archived series ("Inactive feed" status)
When?
This feed was archived on October 07, 2020 06:29 (
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 240766001 series 2149178
Content provided by Adrian Easdown. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adrian Easdown or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Karl Heyman is the CEO of Family Parks Australia & New Zealand, a network of pet friendly parks spanning across Australia, New Zealand and China. Before moving to Australia 8 years ago, English born Karl worked for the Caravan Club in the UK. The Caravan Club (now the Caravan and Motor Home Club) is a 107-year-old club with traditional values, turning over 100 million pounds a year. The club boasts over 400 thousand members across approximately 250-270 parks in England, Scotland, Wales and Republic of Ireland.
In this week’s episode, Adrian and Karl chat about the future of the caravan and camping industry, as well as the need for parks to have a point of difference. They discuss the benefits of partnerships and what the foundation of a good partnership should look like. Adrian and Karl also touch on the damage that can be done if service providers don’t handle customer complaints effectively.
Each Monday, join Adrian Easdown as he has enlightening chats with successful leaders within the Resort, Holiday Park, Accommodation and related industries around the globe, on the first podcast of its kind in the southern hemisphere.
If you’re involved in any way with caravanning and camping, operating a service-based enterprise or managing a hospitality-based business, this is one podcast you won’t want to miss.
Also in this episode
Adrian and Karl also discuss:
- The importance of travel to a younger generation
- Ensuring you give back to the planet when travelling
- How to set yourself up for life by getting the basics right
- Karl’s love of craft beer and the rapidly growing industry in Australia
- The sheer size and benefits to members of the Caravan Club in the UK
- Similarities and disparities between the Caravan Park Industry in Australia and the UK
- The importance of asking questions, making people laugh and volunteering your time
Links
Karl Heyman’s LinkedIn Profile
Email Karl at ceo@familyparks.com.au
The Caravan and Motorhome Club UK
Sunshine Glamping Parks website
The post 69. Karl Heyman CEO of Family Parks on Having a Point of Difference, Building Mutually Beneficial Partnerships and Handling Customer Complaints Effectively appeared first on Adrian Easdown.
106 episodes
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Similar to That Bad Review with Adrian Easdown
The daily drama of money and work from the BBC.
…
continue reading
Whatever your business conundrum, there’s a TED Talk for that—whether you want to learn how to land that promotion, set smart goals, undo injustice at work, or unlock the next big innovation. Every Monday, host Modupe Akinola of Columbia Business School presents the most powerful and surprising ideas that illuminate the business world. After the talk, you'll get a mini-lesson from Modupe on how to apply the ideas in your own life. Because business evolves every day, and our ideas about it sh ...
…
continue reading
Every weekday, host Kai Ryssdal helps you make sense of the day’s business and economic news — no econ degree or finance background required. “Marketplace” takes you beyond the numbers, bringing you context. Our team of reporters all over the world speak with CEOs, policymakers and regular people just trying to get by.
…
continue reading
Wake-up with America's first news - Host Gordon Deal goes beyond the headlines with the day's first look at news and business news from the U.S. and around the world; bringing a lively blend of intelligent information, humor, and expert analysis to morning radio.
…
continue reading
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…
continue reading
The Self-Employed Life Podcast (formerly Creative Warriors) provides business and personal development strategies for self-employed business owners that create sustainable success. A community of self-employed and small business owners, entrepreneurs, innovators and ambitious individuals that need creative solutions in business. Being self-employed and a business Warrior is a mindset, a spirit and a challenge. We need a different way of doing business. This is business with a soul. We discus ...
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The latest news from the world of personal finance plus advice for those trying to make the most of their money.
…
continue reading
Save more and spend less is more than just a motto for money expert Clark Howard; it’s a way of life. Clark and his crew — Team Clark — are on a mission to empower people to take control of their personal finances by providing money-saving tips, consumer advice, hot deals and economic news to help everyone achieve financial freedom. Clark is a nationally syndicated radio talk show host and a consumer reporter for television stations around the country. His podcast, The Clark Howard Show, rec ...
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…
continue reading
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