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81. Avril Carter on: The Evolution of Reviews, Amplifying Complaints to Benefit Your Business & Reading Between the Lines of Feedback
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What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 245924044 series 2149178
Content provided by Adrian Easdown. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adrian Easdown or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Avril Carter is a Sales Director with ReviewPro, responsible for business acquisition and support within Australasia. ReviewPro provides guest intelligence solutions to hospitality businesses, with a focus on managing online reputations and delivering improved guest experiences. Adrian caught up with Avril for a chat about his favourite topic, reviews.
On this week’s episode of the ‘That Bad Review’ podcast series, Adrian and Avril have a great chat about the evolution of reviews and how both business owners and consumers are becoming savvier when it comes to reviews. They discuss how business owners can use reviews to showcase their business and tell the story behind their products. They also talk about using feedback to build a point of difference, providing business owners with an edge in their market.
If you’re involved in any way with the tourism or hospitality industries, manage an accommodation business or operate a service-based enterprise, this is one podcast you won’t want to miss.
In this episode, Adrian and Avril also discuss:
- Avril’s exciting and extensive career
- The advantages and disadvantages of remote work
- The founding story of TripAdvisor
- The role of storytelling in destination marketing
- Having a point of difference
- Not taking things for granted
- What not to do when responding to reviews
- Using surveys to test business ideas
- Brand influence and impact analysis
- The effect of a good breakfast on a guest’s overall experience
- Growth through the expansion of comfort zones
The post 81. Avril Carter on: The Evolution of Reviews, Amplifying Complaints to Benefit Your Business & Reading Between the Lines of Feedback appeared first on Adrian Easdown.
106 episodes
Share
Archived series ("Inactive feed" status)
When?
This feed was archived on October 07, 2020 06:29 (
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 245924044 series 2149178
Content provided by Adrian Easdown. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adrian Easdown or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Avril Carter is a Sales Director with ReviewPro, responsible for business acquisition and support within Australasia. ReviewPro provides guest intelligence solutions to hospitality businesses, with a focus on managing online reputations and delivering improved guest experiences. Adrian caught up with Avril for a chat about his favourite topic, reviews.
On this week’s episode of the ‘That Bad Review’ podcast series, Adrian and Avril have a great chat about the evolution of reviews and how both business owners and consumers are becoming savvier when it comes to reviews. They discuss how business owners can use reviews to showcase their business and tell the story behind their products. They also talk about using feedback to build a point of difference, providing business owners with an edge in their market.
If you’re involved in any way with the tourism or hospitality industries, manage an accommodation business or operate a service-based enterprise, this is one podcast you won’t want to miss.
In this episode, Adrian and Avril also discuss:
- Avril’s exciting and extensive career
- The advantages and disadvantages of remote work
- The founding story of TripAdvisor
- The role of storytelling in destination marketing
- Having a point of difference
- Not taking things for granted
- What not to do when responding to reviews
- Using surveys to test business ideas
- Brand influence and impact analysis
- The effect of a good breakfast on a guest’s overall experience
- Growth through the expansion of comfort zones
The post 81. Avril Carter on: The Evolution of Reviews, Amplifying Complaints to Benefit Your Business & Reading Between the Lines of Feedback appeared first on Adrian Easdown.
106 episodes
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Similar to That Bad Review with Adrian Easdown
The daily drama of money and work from the BBC.
…
continue reading
Whatever your business conundrum, there’s a TED Talk for that—whether you want to learn how to land that promotion, set smart goals, undo injustice at work, or unlock the next big innovation. Every Monday, host Modupe Akinola of Columbia Business School presents the most powerful and surprising ideas that illuminate the business world. After the talk, you'll get a mini-lesson from Modupe on how to apply the ideas in your own life. Because business evolves every day, and our ideas about it sh ...
…
continue reading
Every weekday, host Kai Ryssdal helps you make sense of the day’s business and economic news — no econ degree or finance background required. “Marketplace” takes you beyond the numbers, bringing you context. Our team of reporters all over the world speak with CEOs, policymakers and regular people just trying to get by.
…
continue reading
Wake-up with America's first news - Host Gordon Deal goes beyond the headlines with the day's first look at news and business news from the U.S. and around the world; bringing a lively blend of intelligent information, humor, and expert analysis to morning radio.
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
The Self-Employed Life Podcast (formerly Creative Warriors) provides business and personal development strategies for self-employed business owners that create sustainable success. A community of self-employed and small business owners, entrepreneurs, innovators and ambitious individuals that need creative solutions in business. Being self-employed and a business Warrior is a mindset, a spirit and a challenge. We need a different way of doing business. This is business with a soul. We discus ...
…
continue reading
The latest news from the world of personal finance plus advice for those trying to make the most of their money.
…
continue reading
Save more and spend less is more than just a motto for money expert Clark Howard; it’s a way of life. Clark and his crew — Team Clark — are on a mission to empower people to take control of their personal finances by providing money-saving tips, consumer advice, hot deals and economic news to help everyone achieve financial freedom. Clark is a nationally syndicated radio talk show host and a consumer reporter for television stations around the country. His podcast, The Clark Howard Show, rec ...
…
continue reading
Whatever you lead can only grow when you do. Experience real-life, real-time business and leadership coaching from Dave Ramsey, a successful CEO, popular radio personality, bestselling author, and now the host of The EntreLeadership Podcast. Dave takes your calls and draws on over 30 years of experience as the CEO of Ramsey Solutions to help you overcome the challenges you're facing. More at https://www.ramseysolutions.com/shows/the-entreleadership-podcast.
…
continue reading
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