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The Agile Brand with Greg Kihlström®


1 #657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42
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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
That Tracks Podcast With Tim and Nick
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Content provided by Tim & Nick. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tim & Nick or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
That Tracks Podcast was born out of a bond that two dads formed in being fathers, traveling with their families, and discussing theme parks. Both Nick and Tim live in Central Florida and are surrounded by some of the most iconic theme parks in the world! Tim, aka @thetimtracker, is a YouTube vlogger and Nick, @thethemeparkdad, has his own social media channels. We both cover theme parks and travel through our channels, with a whole lot of influence of our lives in being fathers. This podcast has been designed to discuss all of that. From silly and inspiring moments of fatherhood, to theme park news, and even covering questions from all of you, we are here to discuss it all. You never know where the rollercoaster that is life will take you and we are here to talk about it! That tracks, right?
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63 episodes
Mark all (un)played …
Manage series 2492591
Content provided by Tim & Nick. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tim & Nick or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
That Tracks Podcast was born out of a bond that two dads formed in being fathers, traveling with their families, and discussing theme parks. Both Nick and Tim live in Central Florida and are surrounded by some of the most iconic theme parks in the world! Tim, aka @thetimtracker, is a YouTube vlogger and Nick, @thethemeparkdad, has his own social media channels. We both cover theme parks and travel through our channels, with a whole lot of influence of our lives in being fathers. This podcast has been designed to discuss all of that. From silly and inspiring moments of fatherhood, to theme park news, and even covering questions from all of you, we are here to discuss it all. You never know where the rollercoaster that is life will take you and we are here to talk about it! That tracks, right?
…
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63 episodes
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1 Episode 058 - The Final Episode - Thank you for tracking with us! 15:46
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For the last time… thank you for tracking with us! We could not be more thankful for all of the support of this podcast over the last year! We are so proud of what we have done with this podcast and are so thankful for the memories we have made with you all. This won’t be the last you’ll see of Nick and Tim together! You can continue to follow along with Tim’s life on his YouTube channel and over at @thetimtracker on Instagram. Nick will continue to keep posting on @thethemeparkdad on Instagram as well. Nick also plans to continue on in the podcast space as he starts a podcast with his friend, Hunter! Follow that podcast at @thethemeparkguys and stay tuned for the pilot episode to drop on Wednesday with other weekly episodes dropping on Mondays at 7am EST, just like That Tracks! We will miss this for sure, but seriously cannot thank you all enough for all of the support and love! Tim's YouTube channel: https://www.youtube.com/ @TheTimTracker Nick's new podcast: https://www.youtube.com/ @TheThemeParkGuys…

1 Episode 057: Tim & Jenn Talk About Their Time On The Treasure & Nick Discusses Running The Dopey Challenge! 48:50
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In this weeks episode Nick is out sick after running the Dopey Challenged during the Walt Disney World Marathon Weekend. So Tim & Jenn take over to discuss their time on the Disney Treasure Cruise Ship. They discuss the ins and outs of the ship, their favorite parts and places. As well as the differences between the Wish and the Treasure. Have you been on a Disney Cruise? What was your favorite part?…

1 Episode 056: Tim and Jenn Take Over While Nick Runs Dopey! 55:00
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In this episode Tim and Jenn take the wheel while Nick is at Walt Disney World running the Dopey Challenge during the RunDisney Marathon Weekend. Tim and Jenn talk about some Disney and Universal News as well as their childhood favorites. They have a bit of a deep dive into Bicentennial Man.

1 Episode 055 - Exciting News for Nick and Francie! 40:03
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In this week's episode, Nick shares details surrounding the exciting news that he and Francie are expecting a little girl in June. Zoey Elizabeth has blessed our hearts so much already and we cannot wait to meet her! In the episode, Nick discusses the journey so far by highlighting different milestones and sharing the emotional impact on the family as well. We appreciate all of the love and excitement with this news! Thank you SO much for tracking with us on this journey!…

1 Episode 054 - Goodbye 2024 and Hello 2025! 1:02:40
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In this episode, Nick and Tim spend time reflecting on everything that 2024 brought to them both personally and in the theme park space. They also dig into what they are looking forward to in 2025. We want to thank each of you for supporting us over the last year! We are so thankful for all of the listens! We cannot wait to see all that is in store for 2025!…

1 Episode 053 - Reunited and ready to discuss the Disney Treasure, Bluey at Disney & more! Happy Holidays! 1:24:22
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In this week's episode, Nick and Tim are reunited via Zoom to recap some of their adventures over the last couple of weeks. Nick and Tim discuss their time on the Disney Treasure as Nick went for work with Undercover Tourist and Tim was hosted by Disney. They mention some of their favorite things about the ship like the Moana show and some of the dining experiences. Tim also discusses his stay at the Evermore resort in Orlando and his time at the new Island Tower at Disney's Polynesian Resort. With Christmas around the corner, they talk about their holiday prep and plans. They finish the episode with a heavy Hi Dad Soup moment! We hope you all have a great week as you celebrate the holiday season! Thank you for tracking with us!…
Join Nick as he answers questions submitted via Instagram on this week's episode! Nick and Tim have both been very busy with their schedules over the last couple of weeks and are sorry to not have been as consistent! We will be back together next week to discuss all of the recent events that we have experienced together, including our time on the Disney Treasure. For now, enjoy Nick answering questions about his life as a content creator, some of his holiday traditions, life as a parent and more! Thank you all so much for tracking with us!…
In today's episode we have a quick check in with Tim. Both Tim and Nick leave bright and early Monday morning for a media cruise on the brand new Disney Treasure! Consequently we were not able to record a full episode, so rather than leaving you all hanging we decided to just pop in real quick with a message updating everyone on what is happening.…

1 Episode 050 - Muppets and Monsters in Hollywood Studios! 1:10:23
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This week's episode is sponsored by The Lost Bros! Here is the link for their Cyber Monday sale: https://lostbrostradingco.com?aff=150 In this week's episode, Nick and Tim kick off the episode by recapping their Thanksgiving celebrations. They dig right into parks news by discussing the massive announcement by Disney last week concerning the changing of Muppets Courtyard into Monsters Inc. Land and the re-theming of Rock N Roller Coaster. They also discuss the naming of the new villain's show coming to Hollywood Studios and what all of these changes for the park means overall. Disney has officially confirmed the development of a brand new resort hotel with Disney Lakeshore Lodge, which had previously been announced at "Reflections" and Nick and Tim have some thoughts. Nick also shares his thoughts on seeing Wicked and the two talk about the plot with a spoiler warning included. As always, there are plenty of other discussions. Thank you for tracking with us and thank you to The Lost Bros for sponsoring this episode!…

1 Episode 049 - Wicked, Disney Treasure, Holidays at Universal and more! 46:57
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In this episode, Nick and Tim catch up on life after being away for a week. They discuss their recent theme park adventures, as well as talk about some of their plans for Thanksgiving. As the opening weekend of Wicked approaches, the two spend some time discussing their excitement for the movie and where they think a "Wicked-land" could fit in at Universal Orlando. With the christening of the Disney Treasure taking place this week, Nick and Tim highlight what they are excited about for the ship and discuss their excitement to experience it. Universal Orlando has also kicked off its holiday season and the two mention some of the things worth experiencing during the holidays at Universal. As always, there are plenty of tangents in between. We hope you all have a wonderful week and Happy Thanksgiving to everyone who celebrates! Thank you for tracking with us! Also, we know that we did not discuss the huge news regarding Muppets and Hollywood Studios in this episode. This was recorded before the news, so stay tuned for next week when we discuss our thoughts.…

1 Episode 048 - Nick and Francie share their Adoption Journey! 1:00:54
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In this episode, Nick is joined by Francie to discuss their adoption journey and answer some of your questions. They provide a history of how adoption had always been on their hearts and go into detail regarding the process. They describe how and why they ended up adopting from Colombia and discuss their time in country. They are blessed by Eithan daily and are so thankful to be able to call him "son!" Thank you all so much for tracking with us and for listening to our story!…

1 Episode 047 - The holidays have begun with Mickey's Very Merry Christmas Party and Jollywood Nights! 1:28:50
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The holidays have officially begin at Walt Disney World and Nick and Tim were there to experience it all! In this episode, Nick and Tim discuss their experiences with the first night of both Mickey's Very Merry Christmas Party as well as Jollywood Nights. Tim recaps in detail some of his experiences at the events, while Nick shares what it was like being there for work. Did Nick have a better time at Jollywood Nights this year? Which event would the guys choose out of the two? You will have to listen to find out! Nick also spends time recapping his experience with runDisney's Wine and Dine weekend. He shares more about his stay at the Swan and Dolphin resort and how much fun he had there. As always, there are plenty of tangents to track through as well. Thank you for tracking with us!…

1 Episode 046 - Christmas is starting now at Fort Wilderness on Halloween! 44:45
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In this week's episode, Nick and Tim are tracking with you all live from Fort Wilderness Campgrounds on Halloween as Tim and the family have spent the week camping. Tim talks about their experience with camping, including trick-or-treating and the Halloween golf cart parade that takes place at the campgrounds. Nick shares his excitement about the upcoming Wine and Dine weekend with runDisney and also some of his concerns with all of the running ahead of him and lack of training. Tim and Nick also discuss some of the news our of Universal Orlando regarding Dark Universe. They also share their excitement as the holiday season is officially beginning at the theme parks in the Orlando area. They go over the menu for Mickey''s Very Merry Christmas Party and talk about some of the things they are most excited about. How much do you want to bet that one of the anticipated items includes a hot dog? Thank you all so much for tracking with us!…

1 Episode 045 - Reunited and ready to talk Cake Bake Shop, Epic Universe Tickets, Disney Cruise and more! 48:51
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In this episode, Nick and Tim are finally together again in person. They are recording from Disney's BoardWalk Inn as they tried the new Cake Bake Shop. They break down their experience at the restaurant and share what their favorite cake was. Tim shares his experience on the family's Halloween on the High Seas cruise, while Nick talks about his time at LEGOLAND Florida's Brick-Or-Treat and Busch Garden's Halloween Events. The guys also break down the different ticket options for Epic Universal at Universal Orlando and share what it was like securing tickets during the sale for Universal Annual Passholders. We hope you enjoy this episode! Happy Halloween and thank you for tracking with us!!…

1 Episode 044 - An EPIC Conversation with MagicandWishes about Epic Universe, Lightning Lanes and more! 1:33:25
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In this episode, Nick is joined by his long time friend, Allyson, otherwise known as magicandwishes on Instagram and TikTok! Allyson and Nick discuss their history of working together at Starbucks and what that experience was like. Allyson shares how she got started in the content creator space and what her journey has been like. Nick also shares more about the influence that Allyson has had on his journey in the space, including getting him started on Instagram. Allyson discusses her love for the details located in theme parks. From Disney, to Universal Orlando, to Busch Gardens Tampa Bay, she has a love for all of them. At the end of the episode, Nick and Allyson discuss theme park news that was announced this week including the closure of Big Thunder Mountain, the new Premiere Lightning Lane pass at Disney, and details surrounding the Disney Adventure, one of Disney's brand new cruise ships. Finally the two spend some time discussing the announcement of the opening date of Epic Universe! May 22nd, 2025, we cannot wait for you! Thank you so much for tracking with us and for welcoming Allyson to the pod! You can follow her on Instagram here: https://www.instagram.com/magicandwishes/…
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