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The Role of Empathy in Negotiation and Communication with Banu Raghuraman
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Today, The Agile Coach looks back on our conversation with Banu Raghuraman who is now a Course Instructor with The Agile Coach and Digital Project Manager at EY. In order to lead, you need empathy, and being an emphatic leader has positive implications for how well you resonate with team members and stakeholders alike.
Banu provides tips on relationship building and digs into the actual ways to communicate with stakeholders. She gives tips on influential leadership which informs how to negotiate with other people, how to open to new ways of thinking to resolve unprecedented problems, and how to be upfront about risk.
HIGHLIGHT QUOTES
Create trust by following through with promises - Banu: "Trust comes from how much of what I say lines up with what I do. It's a massive input of integrity that you have to show because obviously when you're coming in and talking to a person for the first time, we can all be nice. There are plenty of internet articles out there that tell you how to make a good first impression. But after that, how much you follow through is what's important, and that sense of integrity is what people need to understand."
Document when decisions are made so everyone understands the why - Banu: "If you don't understand the why behind a specific decision, then it really becomes a political game. And there are different ways of dealing with the political side of things, but if there was a rational decision that was being made and generally in product management, I've been fortunate enough not to get into the political side of things but really understand why a certain decision was made. Document that and make sure everyone understands the why."
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