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Why Employee Satisfaction is the MOST Important Metric with George Girjel | The Auto Advice Podcast Episode 004
Manage episode 397668467 series 3545240
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Co-owner of both Franklin Chrysler Dodge Jeep Ram and Toyota of Cool Springs George Girjel joins us in the studio to discuss why Employee Satisfaction Index is even more crucial than CSI when it comes to measuring success. Welcome to Toyota Talk, the podcast that helps you navigate the automotive world, take good care of your vehicle, and be in control of the car-buying process. Hosted by Toyota of Cool Springs, located at 1875 West McEwen Drive, Franklin, TN 37067.
Shop our inventory: https://www.toyotaofcoolsprings.com/
0:00 Start
0:14 Intro
2:40 George Girjel Background
5:48 Leadership Philosophy
7:35 Four Metrics for Success
11:35 Employee Development and Retention
15:47 Hiring and Working with Family
17:12 Advice for Someone Considering the Car Industry
20:25 Advice for Business Owners
23:53 Outro
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