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186 - How to Handle Disappointed Customers

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Manage episode 389422072 series 2954305
Content provided by Benali, Khalil Benalioulhaj, and Martin Holland. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Benali, Khalil Benalioulhaj, and Martin Holland or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

A single disappointed customer can create a big impact on your business's reputation. Learn how to handle negative reviews, harness the power of negotiation strategies, and showcase your commitment to customer satisfaction.

Time Stamps

  • 00:45 - Episode Intro
  • 04:24 - Importance of Reputation and Referrals
  • 06:27 - Impact of Reviews and Personal Experiences
  • 09:01 - Handling Disappointed Customers and Negative Reviews
  • 09:49 - Identifying Ideal and Anti-Customer Profiles
  • 18:03 - Addressing Negative Reviews
  • 25:51 - Addressing Disappointed Customers in General
  • 29:21 - Understanding and Mirroring the Customer's Perspective
  • 30:11 - Chris Voss's Negotiation Strategies
  • 33:27 - How's Your Customer Service?
  • 38:07 - The Impact of Disappointed Customers on Employees
  • 41:09 - Understanding Customer Concessions
  • 47:05 - The Importance of Clarity and Expectations in Business

Ready to take your contracting business to the next level? Subscribe to The Cashflow Contractor today and get instant access to the FREE Ultimate Buyer's Guide for Contractors!

Don't miss out on essential insights, tips, and strategies to boost your profits and streamline your operations. Subscribe now and download your exclusive guide to securing more clients and maximizing your earnings.

Resources

More from Martin

More from Khalil

More from The Cashflow Contractor

  continue reading

215 episodes

Artwork
iconShare
 
Manage episode 389422072 series 2954305
Content provided by Benali, Khalil Benalioulhaj, and Martin Holland. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Benali, Khalil Benalioulhaj, and Martin Holland or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

A single disappointed customer can create a big impact on your business's reputation. Learn how to handle negative reviews, harness the power of negotiation strategies, and showcase your commitment to customer satisfaction.

Time Stamps

  • 00:45 - Episode Intro
  • 04:24 - Importance of Reputation and Referrals
  • 06:27 - Impact of Reviews and Personal Experiences
  • 09:01 - Handling Disappointed Customers and Negative Reviews
  • 09:49 - Identifying Ideal and Anti-Customer Profiles
  • 18:03 - Addressing Negative Reviews
  • 25:51 - Addressing Disappointed Customers in General
  • 29:21 - Understanding and Mirroring the Customer's Perspective
  • 30:11 - Chris Voss's Negotiation Strategies
  • 33:27 - How's Your Customer Service?
  • 38:07 - The Impact of Disappointed Customers on Employees
  • 41:09 - Understanding Customer Concessions
  • 47:05 - The Importance of Clarity and Expectations in Business

Ready to take your contracting business to the next level? Subscribe to The Cashflow Contractor today and get instant access to the FREE Ultimate Buyer's Guide for Contractors!

Don't miss out on essential insights, tips, and strategies to boost your profits and streamline your operations. Subscribe now and download your exclusive guide to securing more clients and maximizing your earnings.

Resources

More from Martin

More from Khalil

More from The Cashflow Contractor

  continue reading

215 episodes

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