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"The Employee Experience Shapes the Customer Experience" feat. Bryan Iwicki (Somerset Patriots)
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"The Employee Experience Shapes the Customer Experience"
Ryan Stevens interviews Bryan Iwicki, Vice President of Operations, The Somerset Patriots (New York Yankees AA-Affiliate)
In this cATalyzing Podcast episode 61 we unpack:
- Bryan's personal leadership journey
- The dynamics of leading a team of both year-round and seasonal employees and navigating the "seasons" of the year in professional sports
- Promoting a supportive culture, gaining buy-in, and navigating the ebbs and flows throughout the year with both full-time and "temporary" seasonal team members
- A focus on culture and values - overcoming the unique challenges when it comes to gaining commitment and motivation from seasonal employees or "temporary team members"
- How the employee work experience shapes the customer/fan experience: the link between employee satisfaction and customer satisfaction
- Steps to ensure your internal workplace teams feel supported so they can better serve your external customers and create raving fans
- Final Call to Action for Listeners
About Bryan Iwicki: Currently Vice President of Operations for the Somerset Patriots, the New York Yankees AA-Affiliate, he has been with the Patriots since January of 2000. Bryan was born and raised in Flemington, NJ. He graduated with an Associates Degree in Business Administration from Raritan Valley Community College and a Bachelor’s degree in Marketing from The College of New Jersey. In his role Bryan is responsible for ballpark operations, marketing and ticket sales. Bryan currently resides in Whitehouse with his wife Ann Marie and two dogs Hawkeye and Maverick.
Connect with Bryan and The Somerset Patriots
LinkedIn: https://www.linkedin.com/in/bryaniwicki6/ Instagram: @bryaniwicki and @SomersetPatiots X: @bciwicki and @SOMPatriots
Credit: Intro + Outro song "Let's Do This" by "Outskrts" _______________________________________________________
About the host, Ryan Stevens
Connect with Ryan Stevens on LinkedIn! www.linkedin.com/in/rstevensatc
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