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31. This is the Champion of POS Systems with Jerrick Gillum of Swigg Coffee
Manage episode 407262524 series 3561793
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SUMMARY:
Welcome to another episode of The Coffee Experts Club Podcast! In this captivating episode, hosts Aaron, Ben, and Drew sit down with Jerrick Gillum, the mastermind behind Swig Coffee, to delve into the realm of innovative technology and the art of customer experience in the coffee industry.
Jerrick paints a vivid picture of the tech-infused wonderland that is Swig Coffee, where every aspect of the customer journey is seamlessly integrated through Toast, the ultimate POS system. From self-pour wine taps to QR code-enabled menus, Swig Coffee exemplifies the marriage of convenience and cutting-edge technology.
But it's not just about the gadgets; Jerrick emphasizes the importance of understanding and valuing his team. He shares insights into his transition from a regional manager to a business owner, highlighting the significance of leadership style in fostering a positive work environment.
As the conversation unfolds, the hosts explore the nuances of grand openings, contrasting Jerrick's strategic soft opening approach with the whirlwind excitement of Coffee De Los Mayas' launch. Through their shared experiences with different POS systems and operational strategies, the hosts offer a rich tapestry of perspectives on the coffee business landscape.
Whether you're a coffee aficionado, a budding entrepreneur, or simply intrigued by the intersection of technology and hospitality, this episode promises to ignite your imagination and inspire your next venture. Tune in now to sip on some wisdom from the experts at The Coffee Experts Club Podcast!
Minute by Minute:
0:00 Welcome back Jerrick Gillum of Swig Coffee
7:11 How Toast integrates everything
9:27 Comparing Toast to Square and others
13:37 US POS tech vs making it work in Belize
16:06 Grand opening plans
18:58 A tale of two cities
21:39 The beehive effect
40 episodes
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