What Will a Good Call Center Advisor Look like in Ten Year's Time?

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By Call Centre Helper. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Martin Jukes, a highly experienced consultant in all areas of customer service and the customer experience, shares his vision of the contact centre advisor of the future.

In our discussion, we also talk about the new complexities of working in the call center, how managers should be reacting to that and the key advisor skills that will become increasingly valuable to your organisation.

This podcast was made possible by our sponsor, Genesys. We now have a new link to visit their website, instead of the link mentioned in the podcast to request a demo.

So, to find out more about Genesys, simply visit: www.genesys.com

To help us improve - and potentially win a bottle of champagne or a box of chocolates - fill in our simple five question survey: https://www.surveymonkey.co.uk/r/CCPodcast

32 episodes