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The Contact Center Revolution
Manage episode 298836050 series 2809911
Customer communication preferences have changed. And the pace of change has only accelerated during the past year. In this CX Network Live webinar, Georgina Wilczek and I talk about how to have meaningful conversations with your customers, and why great customer service must integrate all communication channels.
CX Network Live: https://www.cxnetwork.com/events-cxn-live-contact-centers/agenda/day-one
193 episodes
Manage episode 298836050 series 2809911
Customer communication preferences have changed. And the pace of change has only accelerated during the past year. In this CX Network Live webinar, Georgina Wilczek and I talk about how to have meaningful conversations with your customers, and why great customer service must integrate all communication channels.
CX Network Live: https://www.cxnetwork.com/events-cxn-live-contact-centers/agenda/day-one
193 episodes
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