The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
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270. Establishing and Evolving a Chief Experience Officer Role w/ Saira Taneja
MP3•Episode home
Manage episode 380678742 series 3253424
Content provided by BombBomb. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BombBomb or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Solving for multiple stakeholders is the essence of human-centered design.
Our latest guest is Saira Taneja, a seasoned professional who has journeyed from the realms of corporate strategy to her current role as Chief Experience Officer at Cover Whale, a leading insurtech company specializing in the commercial auto industry.
Together we explore the evolving world of customer experience in high-growth environments, from human-centered design to the role of data and technology. We dive into the delicate balance between leveraging cutting-edge technology and maintaining a personal touch in customer interactions. Learn how Cover Whale addresses the needs of multiple stakeholders, and why Saira advocates for open-minded hiring and education.
Join as we discuss:
…
continue reading
Our latest guest is Saira Taneja, a seasoned professional who has journeyed from the realms of corporate strategy to her current role as Chief Experience Officer at Cover Whale, a leading insurtech company specializing in the commercial auto industry.
Together we explore the evolving world of customer experience in high-growth environments, from human-centered design to the role of data and technology. We dive into the delicate balance between leveraging cutting-edge technology and maintaining a personal touch in customer interactions. Learn how Cover Whale addresses the needs of multiple stakeholders, and why Saira advocates for open-minded hiring and education.
Join as we discuss:
- Why Human-Centered Design is crucial in improving the customer journey
- How data impacts customer experience and business strategy
- How businesses can effectively address the needs of multiple stakeholders
- How a company can maintain consistent CX during scaling and growth
- Where tech and personal touch intersect in the commercial auto industry
- LinkedIn Profile: http://linkedin.com/in/sairataneja/
- Company Website: https://www.coverwhale.com/
- Other Relevant Link: Dan Abrahamsen and Kevin Abramson; IDEO
272 episodes
MP3•Episode home
Manage episode 380678742 series 3253424
Content provided by BombBomb. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BombBomb or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Solving for multiple stakeholders is the essence of human-centered design.
Our latest guest is Saira Taneja, a seasoned professional who has journeyed from the realms of corporate strategy to her current role as Chief Experience Officer at Cover Whale, a leading insurtech company specializing in the commercial auto industry.
Together we explore the evolving world of customer experience in high-growth environments, from human-centered design to the role of data and technology. We dive into the delicate balance between leveraging cutting-edge technology and maintaining a personal touch in customer interactions. Learn how Cover Whale addresses the needs of multiple stakeholders, and why Saira advocates for open-minded hiring and education.
Join as we discuss:
…
continue reading
Our latest guest is Saira Taneja, a seasoned professional who has journeyed from the realms of corporate strategy to her current role as Chief Experience Officer at Cover Whale, a leading insurtech company specializing in the commercial auto industry.
Together we explore the evolving world of customer experience in high-growth environments, from human-centered design to the role of data and technology. We dive into the delicate balance between leveraging cutting-edge technology and maintaining a personal touch in customer interactions. Learn how Cover Whale addresses the needs of multiple stakeholders, and why Saira advocates for open-minded hiring and education.
Join as we discuss:
- Why Human-Centered Design is crucial in improving the customer journey
- How data impacts customer experience and business strategy
- How businesses can effectively address the needs of multiple stakeholders
- How a company can maintain consistent CX during scaling and growth
- Where tech and personal touch intersect in the commercial auto industry
- LinkedIn Profile: http://linkedin.com/in/sairataneja/
- Company Website: https://www.coverwhale.com/
- Other Relevant Link: Dan Abrahamsen and Kevin Abramson; IDEO
272 episodes
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