271. Leveling Up Customer Interactions via Genuine Care w/ Angela Alea

The Customer Experience Podcast

Doing what's right for your customer is what's right. It’s that simple.
Angela Alea, President and Chief Revenue Officer at LASSO shares valuable insights on the importance of teaching and learning in conversations, removing friction for a seamless customer experience, and the significance of feeling understood and cared for. In this conversation we explore the changes in sales, marketing, and customer service over the past decade, discuss the power of surveys and data analysis, and uncover the secrets to building positive relationships and successful partnerships.
Key theme: serve first — from that, revenue comes.
Join as we discuss:

• Why serving others and providing value, regardless of sales opportunities, is the ultimate game-changer
• Why it’s important to measure success — not satisfaction
• Whether your customer is seeking the best price, or the best partner
• How to make your consumers feel cared for and supported

More information about Angela Alea and today’s topics:

• LinkedIn Profile: https://www.linkedin.com/in/angelaalea/
• Company Website: https://www.lasso.io/
• Other Relevant Link: Publix Super Markets; Chick-fil-A; Delta Airline