The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
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271. Leveling Up Customer Interactions via Genuine Care w/ Angela Alea
MP3•Episode home
Manage episode 381471793 series 3253424
Content provided by BombBomb. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BombBomb or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Doing what's right for your customer is what's right. It’s that simple.
Angela Alea, President and Chief Revenue Officer at LASSO shares valuable insights on the importance of teaching and learning in conversations, removing friction for a seamless customer experience, and the significance of feeling understood and cared for. In this conversation we explore the changes in sales, marketing, and customer service over the past decade, discuss the power of surveys and data analysis, and uncover the secrets to building positive relationships and successful partnerships.
Key theme: serve first — from that, revenue comes.
Join as we discuss:
…
continue reading
Angela Alea, President and Chief Revenue Officer at LASSO shares valuable insights on the importance of teaching and learning in conversations, removing friction for a seamless customer experience, and the significance of feeling understood and cared for. In this conversation we explore the changes in sales, marketing, and customer service over the past decade, discuss the power of surveys and data analysis, and uncover the secrets to building positive relationships and successful partnerships.
Key theme: serve first — from that, revenue comes.
Join as we discuss:
- Why serving others and providing value, regardless of sales opportunities, is the ultimate game-changer
- Why it’s important to measure success — not satisfaction
- Whether your customer is seeking the best price, or the best partner
- How to make your consumers feel cared for and supported
- LinkedIn Profile: https://www.linkedin.com/in/angelaalea/
- Company Website: https://www.lasso.io/
- Other Relevant Link: Publix Super Markets; Chick-fil-A; Delta Airline
272 episodes
MP3•Episode home
Manage episode 381471793 series 3253424
Content provided by BombBomb. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BombBomb or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Doing what's right for your customer is what's right. It’s that simple.
Angela Alea, President and Chief Revenue Officer at LASSO shares valuable insights on the importance of teaching and learning in conversations, removing friction for a seamless customer experience, and the significance of feeling understood and cared for. In this conversation we explore the changes in sales, marketing, and customer service over the past decade, discuss the power of surveys and data analysis, and uncover the secrets to building positive relationships and successful partnerships.
Key theme: serve first — from that, revenue comes.
Join as we discuss:
…
continue reading
Angela Alea, President and Chief Revenue Officer at LASSO shares valuable insights on the importance of teaching and learning in conversations, removing friction for a seamless customer experience, and the significance of feeling understood and cared for. In this conversation we explore the changes in sales, marketing, and customer service over the past decade, discuss the power of surveys and data analysis, and uncover the secrets to building positive relationships and successful partnerships.
Key theme: serve first — from that, revenue comes.
Join as we discuss:
- Why serving others and providing value, regardless of sales opportunities, is the ultimate game-changer
- Why it’s important to measure success — not satisfaction
- Whether your customer is seeking the best price, or the best partner
- How to make your consumers feel cared for and supported
- LinkedIn Profile: https://www.linkedin.com/in/angelaalea/
- Company Website: https://www.lasso.io/
- Other Relevant Link: Publix Super Markets; Chick-fil-A; Delta Airline
272 episodes
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