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S01. Ep06 - One last reason why Customer Service reps are difficult to reach
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In this episode, I discuss the last reason why many customer service departments are often difficult to reach by phone or e-mail.
this is the last part of the series. Here is a summary of the previous reasons and episodes. You may always go back and listen again to these episodes if you wish.
Title: Episode 4 - Two reasons why Customer Service reps are difficult to reach
Content:
- Reason #1 - The countless number of meetings.
- Reason #2 - the underperforming systems and processes
Title: Episode 5 - Three reasons why Customer Service reps are difficult to reach
Content:
- Reason #3 The Digital pollution
- Reason#4 Capacity shortage
- Reason #5 : The constant disruptions
Title: Episode 6 - One last reason why Customer Service reps are difficult to reach
Content:
- Reason#6 The excessive multitasking habits
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