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It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, f ...
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Awful Service is a Comedy Podcast that takes a look beyond the Bar Top. If you know someone in Customer Service, you know they have good stories. We are unofficially endorsed by Doug Stanhope.
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Customer Service is a podcast by Canoe Club where we ask and answer questions with guests about style, culture, and more.
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The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.
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Hear from successful entrepreneurs who’ll share their personal experiences—their wins, priceless advice, lessons learned the hard way, and much more—all to help you take your business to the next level.
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Speaking of Service uncovers practical ways to grow service revenue, control costs, and improve customer satisfaction. If you’re looking to innovate, gain a competitive edge, or just learn about the latest service trends, you’ve come to the right place! Also check: www.ptc.com/speakingofservice
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Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...
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PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Shafer Heating & Cooling, LLC is a world-class provider of residential heating, air conditioning, and indoor air quality that has served the Hillsboro, OH area since 1985. We are a leader in healthy and efficient indoor home comfort. We aim to deliver superior service with an unparalleled customer experience.
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This podcast is for Customer Success leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital Customer Success. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you ...
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Transform your customer experience with solutions to better connect, engage, and serve your constituents.
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Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.
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Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the power of retaining customers. Accompanied by marketing experts, this podcast will demystify customer retention and deep-dive into how international companies are using it to keep their customers coming back for more.
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Two sisters tackle the under-appreciated world of CS and talk about customer service and success from both sides.
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House Cleaning and Lawn Care Business Software
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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...
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Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variet ...
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Welcome to The Conversologist podcast. Where we talk about the art and science of conversations in the digital space. We know that technology can be a powerful enabler in the customer journey, from marketing to customer service but communication and emotional connection still need to be at the core.
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Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!Each week CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC ...
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Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
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Unlock the business value of AI in financial services with in-depth interviews on trends, use-cases, and cutting-edge best practices. In each episode, Emerj Founder Daniel Faggella interviews leaders at firms like HSBC, Citigroup, and Visa - as well as AI innovators from Silicon Valley and around the world. Subscribe to Emerj's weekly AI newsletter by downloading our "AI in Financial Services Cheat Sheet" PDF guide: https://emerj.com/fin1
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Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About G ...
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What do you do when "great" isn't good enough to grow your career or business? How do you stand out and move up in today's world? Join bestselling author (book named by 30 newspapers as one of "Ten Best Business Books" of the year) and Hall of Fame professional speaker Scott McKain to discover what it takes to create distinction in your career, business, and life!
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Heritage Signs & Displays is a Veteran owned, full-service Commercial Printing, Custom Signs, and Display Company specializing in the production and installation of trade show graphics, events banners, window graphics, wall wraps, environmental graphics, booklet printing, and marketing materials to improve the branding of businesses in Southern Maryland, Baltimore MD, Annapolis MD, and Waldorf MD. Get more information: https://heritagecustomsigns.com/
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The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLC
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
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All things related to home services, with a focus on marketing. In addition, we will cover topics like operations, sales, and anything valuable to a home service business.
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For McAfee customer service number, call 2029602084. Support is available 24/7 to assist with antivirus software installation.
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Ever wonder what its like to work Retail. Anna and Melanie talk about funny and disturbing stories from the past 20 plus years of working in retail and how we have survived them day to day! Come laugh, learn and share our experiences together.
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Conversations on the challenges of unlocking global understanding and creating hyperlocal customer experiences.
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Welcome to Retail101online, where timeless wisdom meets modern retail! Join our host, a seasoned veteran with four decades of experience spanning 20 countries and multiple retailers. In a world dominated by automation and technology, essential retail knowledge is often overlooked. Our mission is to revive these forgotten fundamentals and empower both aspiring retailers and curious consumers. From customer service to inventory management, we delve deep into the core principles that form the b ...
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Designed to keep HHG Van Operators updated on industry topics that impact their ability to run a successful small business. Ace Relocation Systems is a leading U.S. moving, warehousing, and distribution company with coverage around the globe. For nearly 40 years, our family-owned business has provided unrivaled customer service to individuals, employee relocation programs, and commercial business clients. Our strength comes from our small-business heritage and customer-first philosophy combi ...
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A 18+ community for anyone who has ever worked in the customer service field to vent and share about their worst customer experiences. Think you got the worst Karen story? Or the most terrible Boss? We don't get paid enough to put up with any kind of mental or physical abuse. We don't even get paid a living wage! Let's fix that together
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Networking podcast geared towards wireless internet service providers and network engineers of all sorts
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If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, every other Tuesday as Buzzsprout's Head of Podcaster Success, Priscilla Brooke, dives into the world of customer support to make remarkable support the standard, not the exception!
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The Service Industry Podcast is built for business owners and entrepreneurs who are looking to go deep into learning how to grow their business. In this podcast we talk systems, marketing, growth, business development, opportunity, employees, and more. Bringing on some of the best talent in the world to share their experiences with you to help you avoid costly mistakes and to live a better life.
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Apna Bazar is a premium store for Indian & ethnic groceries. We specialize in top quality groceries, great customer service and affordable prices. We take pride in being one stop shop for all your ethnic grocery needs: fresh produce, dairy, dals, spices, savory snacks, meal kits, frozen meals & sweets, rice, atta and much more.
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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Join host Thomas Lah as he discusses shifts in the ever-changing technology industry with tech executives, researchers, and thought leaders who share their experience and provide their perspective and data on what companies should do to stay relevant, be profitable, and succeed.
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Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
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Real English Conversations Podcast - Learn to Speak & Understand Real English with Confidence!
Real English Conversations: Amy Whitney & Curtis Davies - English Podcast
Welcome to the Real English Conversations podcast, your ultimate destination for immersive English learning! If you're eager to elevate your English proficiency beyond the basics, you've landed in the perfect spot. Our mission is to empower you to master listening, speaking, and comprehending English in real-world scenarios, regardless of your location. From casual discussions to professional dialogues, we cover a wide spectrum of topics, ensuring you're prepared for any context. Learning wi ...
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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
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In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale.
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We cover the latest marketing trends and strategies most effectively growing your cannabis dispensary, delivery service, or brand.
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Jeff Kushmerek, with 20 + years of software professional services experience, gets deep into the details of Customer Success, Implementation, and Professional Services in software. Joined by experts in the industry, he covers everything from ops, growing teams, selling services and products, customer success, and everything in between.
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75. Informatica’s Digital First Customer Experience
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This May, TSIA will host our INTERACT conference in Orlando, showcasing an engaging panel discussion on deploying and optimizing AI hosted by Thomas Lah. Pattabhi Raman, VP of Digital Experience at Informatica, will join the distinguished panel. Recently, Thomas had the privilege of conversing with Pattabhi, gaining exclusive insights into Informat…
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124. Trader Joe's Totes, Optical Choices, & Hot Takes
1:11:39
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Chase and Timothy talk about Trader Joe’s totes, optical choices, & hot takes. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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153: Improving Customer Service Reps Productivity Through AI with Juan Jaysingh
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Is your company's watchful AI eye crossing the line into employee privacy? On this episode of The Customer Service Revolution, John tackles this contentious debate head-on, sharing his astonishment at the corporate practice of monitoring employee communications through artificial intelligence. Guest Juan Jaysingh, the brains behind Zingtree, shares…
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Customer Engagement with AI and Self-Service Strategies with Kari Ardalan of Qualtrics | Episode 049
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Kari Ardalan of Qualtrics is a staple in the CS community and has been leading scaled motions for YEARS - which is sometime that not a lot of people can say. She also sits on Gainsight's Digital Advisory Board - so yeah, she's qualified to talk about this stuff. :-) In this fantastic conversation, we talk about: Building digital first with humans c…
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156: Your 5 Step Roadmap to Customer Centricity
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In this episode we will discuss 5 strategies to create a culture of customer centricity in your organization. In other words, let's keep customers at the center of everything we do. Visit https://thetonyjohnson.teachable.com/ to invest in your sales team. - Start by prioritizing your employee experience - Cultivate customer understanding - Align wi…
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5 Low-Cost Hacks to Maximize Your Customer List
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Explore the world of effective marketing and get new business with the powerful strategy of retargeting. Learn how successful businesses leverage customer lists, use innovative email and text messaging techniques, and make use of digital tools to keep their services top of mind for their customers. Discover practical tips on maintaining engagement …
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As more and more organizations are integrating AI within their customer service operations, you got no more alibis: either you upgrade customer culture along with technology adoption, or you're bound to disappointing results. Paolo Fabrizio share 3 key takeaways from the AI Forum.By Paolo Fabrizio
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GSD Podcast: Unlocking Customer Success: Evolving Strategies with Jay Nathan
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In today's episode, Jeff and Jay delve into the evolving landscape of customer success and account management, exploring modern business strategies and the importance of data-driven decision-making. Gain valuable insights into shifting metrics, leadership responsibilities, and actionable takeaways for business growth. Don't miss this thought-provok…
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How to Use Psychology to Build Customer Loyalty That Creates ROI
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In this episode, Colin and Ryan tackle a listener's question about the psychology of customer loyalty, delving into its emotional and relational aspects. Loyalty, they explain, goes beyond mere repetition of behavior; it is rooted in deep emotional attachment and often requires sacrifice. Drawing parallels to personal experiences, such as loyalty t…
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058 TRIAD - Strategic Partnerships and Industry Insights with Ace Relocation's Leaders
43:05
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In this episode of the Ace Relocation Nation podcast, host Dan Lammers and guests Mike McHugh and Clay Peterson delve into the intricacies of the logistics and transportation industry. They discuss the operational challenges and successes of Ace Relocation, including strategic meetings with freight brokers and the impact of new corporate initiative…
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A Taste of Home: Apna Bazar NJ Brings Authentic Indian Flavors to Dayton
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Experience the vibrant tapestry of Indian cuisine right here in Dayton, courtesy of Apna Bazar NJ. Nestled in the heart of the city, this cherished grocery store is a haven for those seeking the authentic flavors and ingredients of India. From fragrant basmati rice to aromatic masalas, Apna Bazar NJ boasts an extensive selection of quality products…
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Expanding Your Reach: How Cannabis Lookalike Audiences Amplify Ad Campaign ROI
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In the digital age, where the battle for consumer attention is fierce, marketers are constantly on the lookout for strategies that not only reach wider cannabis audiences but do so with precision and relevance. One such game-changing strategy is the utilization of cannabis lookalike audiences. Through advanced data analysis and machine learning alg…
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Cultivating a Winning Company Culture: Lessons from an Australian Trailblazer
3:49
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In this episode, listeners are guided through the transformative power of company culture, using Macquarie Technology Group (the focus of Joseph's new book Customer Magic) as a primary example. The episode elaborates on the concept of Personal Accountable Service (PAS), a cornerstone of Macquarie's ethos, illustrating the importance of ownership an…
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#59: Building a Family Atmosphere in Business
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Aaron reflects on his upbringing in a traditional American family and its significant impact on shaping Squarecoil's family-like company culture. He also shares his experience on the power of turning customers into family, and making everyone feel part of something bigger. Listen as Aaron discusses everything from company culture to client relation…
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Vegan Chef Turns Food Network Title Into Championship Career
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Chef Priyanka Naik took a very non-traditional route to success as a Food Network Champion. When culinary school didn’t align with her vegetarian upbringing, she didn’t let that stop her from pursuing her dreams of cooking on TV. Instead, she took a tech job to support her while working on becoming the best vegan chef she could. Her tireless self-p…
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Lowe’s Home Improvement: A Tiered Rewards Program Designed To Engage DIYers and Attract Millennials
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From its humble beginnings as a hardware store in a small North Carolina town, Lowe’s grew to become one of the largest home improvement retailers in the world. The company counts nearly 300K associates, encompassing 1,700+ home improvement and outlet stores in the U.S. With more than 16M customer transactions every week, the brand celebrated $86.4…
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Motivation and Consistency | Spoken English Conversation | How to Speak English Better
11:25
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Join Amy and I in this insightful podcast episode as we delve into the crucial relationship between motivation and consistency, especially in language learning. Using real-life examples, we highlight how consistent learning leads to better retention and usage of knowledge. I also share my journey from sporadic studying (after a very awkward situati…
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S3 EP31: Dumb Systems or Smart AI? What's Best for Business
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Our guest, Sam Pierre-Gilles explore the intricate balance between AI-driven solutions and simpler, rule-based systems. The conversation covers the importance of having enough data to train AI models and the potential for AI to augment, rather than replace, human decision-making. --- Send in a voice message: https://podcasters.spotify.com/pod/show/…
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Why is Google Showing Reddit in Search Results?
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A2O Digital meets with hosts Tim Coleman and Justin Bencsko to discuss why Google is showing Reddit in search results. SEOs are reporting Reddit to become more prominent in the SERPs and they have sky rocketed. Google has taken action to partner with Reddit and work with the company to gain more access to their data. Find out why Google is pushing …
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229: Embracing Change and Mastering Entrepreneurship: Insights from Editor-in-Chief of Entrepreneur Magazine with Jason Feifer
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Jason Feifer is the editor in chief of Entrepreneur Magazine, a nonstop optimism machine, and a widely recognized authority on business and how people navigate change. He is the author of the best-selling book Build For Tomorrow, a startup advisor, and host of the podcast Help Wanted and Problem Solvers. LinkedIn name him a “Top Voice in Entreprene…
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123. Bode Sneakers, Office Attire, & Instead of Rent
1:03:31
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Chase and Timothy talk about Bode sneakers, office attire, & what they’d spend money on instead of rent. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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Strategically Addressing Low-Volume Customer Concerns
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"Where should unique customer experiences fit in our prioritization of projects, and how do we show value in situations where the number of customers impacted may not be high?" Discover the paramount importance of empathy in crafting a brand's reputation and fostering unwavering customer loyalty, especially through the delicate handling of unique c…
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Embracing Resilience to Achieve Brilliance Featuring Simon T. Bailey
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How Building Resilience Can Positively Impact Customer Service Shep Hyken interviews Simon T. Bailey, world's leading expert in brilliance and author of Resilience@Work: How to Coach Yourself Into a Thriving Future. In addition to a review of his SPARK concept from his last interview on Amazing Business Radio, he talks about the importance of resil…
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10 Simple Ways to Grow Your Social Media Accounts
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Tap into the power of social media to boost your home service business. Learn practical strategies from a seasoned pro for growing your Instagram following and converting them into loyal customers. Explore how personal stories and authentic engagement can set you apart from the competition. This episode is packed with expert advice to help you navi…
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"They are perfect place to remind everyone every day about your expectations and pump up the team to win big when delivering to your customers and team members." Key Moments 00:00 Pre-shift meetings are a key leadership strategy. 04:23 Regular training improves performance and morale. 06:35 Purpose of pre-shit meetings are communication, appreciati…
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Subscriptions Expert: Stop Subscription Stressing, Create Customer Experience & Dig Into The Why
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In this Greatest Hits episode, Lauren is joined by subscription expert, Matthew Holman. Over the years, Matthew has worked with hundreds of brands to help transform their subscription models. Matthew is also the Head of Growth at QPilot, a platform which offers merchants dynamic and flexible software to manage their repeat orders. During their co…
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Mitigating Cybersecurity Risk with AI-driven IT Systems - with Darren Humphries of Acora
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Today’s guest is Darren Humphries, Group Chief Information Security Officer and Chief Technology Officer Partner at Acora. Acora is a UK-based, award-winning provider of managed, consultancy, and professional services in information technology and security across many industrial sectors. Darren returns to the podcast to discuss the relationship bet…
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Your Trusted Source for Quality and Variety in Indian Grocery Shopping in Edison
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Embark on a culinary adventure at Apna Bazar NJ, where the flavors of India come to life in Edison. As your local Indian supermarket, we offer a wide range of authentic products to satisfy all your culinary needs. From traditional spices and masalas to ready-to-eat meals and snacks, our shelves are filled with a diverse selection of ingredients and…
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Between Life and Death: Transforming the Donor Experience into a Lifesaving Journey
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In this compelling episode of the CX Goalkeeper Podcast, your host, Gregorio Uglioni, sits down with Neil Greenwood, a seasoned leader in customer experience from NHS Blood and Transplant. Together, they delve into the intricacies of enhancing the donor journey, discussing strategies that not only improve experiences but also save lives. Why You Ca…
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Mel and Anna talk about what been going on a work the past few weeks: Anna's got a few more sales now, so many issues are going on, it's taking too much time, pretending its positivity January, confusing zip codes, trying to be persistent, two weeks in and the new guy loses his phone, and Anna has to do a demo. Support the show Please support the c…
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How to Craft Compelling Stories to Unlocking True Customer Engagement
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“Did I tell you about the time I …” These seven words are one of many ways we signal one of our favorite things is coming next: a story. We can’t get enough of stories and look for them everywhere, from news to conversations to the commercials we can’t avoid on TV. Stories are an essential part of the human experience. In today's world, storytellin…
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Awful Service Presents; An Awful Conversation- Steal a horse kiss in Australia
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Growing pains. We all go through them. Not everyone records them, but we did! We bring back the Pirate's Den mastermind himself Joey Pfeifer! We talk major league kissing, hitting, rowing, escaping, wedding, and learn how to use our new recording software! Enjoy! Awful Service is a customer service based comedy podcast. Hosted by Minnesota based co…
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Indian Cuisine at Apna Bazar NJ: Your Local Indian Supermarket in Bensalem
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Dive into a world of exotic flavors and vibrant ingredients at Apna Bazar NJ, the ultimate destination for Indian groceries in Bensalem. As your premier Indian supermarket, we pride ourselves on offering an extensive selection of authentic products sourced directly from India. From aromatic spices and specialty herbs to fresh produce and pantry ess…
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Empowering Service Businesses Through Innovative Software Strategies
1:01:51
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On this episode of the Profit Roadmap podcast, Ryan and Bekah chat with Dawn Wasicek, Principal Consultant, and Jenny Benbrook, CEO, of Powerhouse Consulting Group. In this episode, Dawn and Jenny share their valuable insights and proven strategies that will help you: Leverage service management software for growth Train your team for success Disco…
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030: How the future of measuring success in the contact center requires AI
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Damien welcomes Business Value Analyst Steven Fine to the pod and discusses the evolution of measuring success in contact centers, focusing on integrating AI and automation technologies to improve customer experience and operational efficiency. Their chat emphasizes the importance of marrying sentiment analysis with Customer Satisfaction (CSAT) met…
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Chase and Timothy recap the remainder of their buying trip to Japan! (Part 2) Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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Scaling Your Business with Customer Magic - Part 2
4:21
4:21
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This episode continues entrepreneurial lessons derived from Macquarie Technology Group's founders, David and Aidan Tudehope. It looks at the crucial role trust and shared values play in creating a transformative business culture. The episode examines how the Tudehope brothers built a solid foundation of trust, emphasizing transparency and consisten…
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#58: Orlando ISA Sign Expo Trade Show Wrap-Up
30:39
30:39
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Today Aaron is giving you an insider's look at the ISA Sign Expo. We'll peek behind the curtain of a potential franchise partnership, celebrate the astounding leads captured and go over the highs and lows—from the energy to the post-show exhaustion. As you recall, last years ISA Sign Expo was one to remember, but there is something so special about…
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Three Lists in Three Years: How Il Canale Uses Yelp to Fuel Growth and Inspire Change
28:18
28:18
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Alessandro Farruggio and his family, owners of Il Canale in Washington D.C., are experts in the pizza business. Since Alessandro’s father immigrated from Italy in the 1970s, the family has been serving authentic Italian recipes in the D.C. area. Their delicious food, consistent customer engagement, and knack for adaptability has earned them recogni…
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The UK Consult: Episode 44: with Mark Hynes, Granicus CEO
29:12
29:12
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In this very special episode, we are delighted to be joined by the one and only Mark Hynes, Chief Executive Officer at Granicus, alongside our marvellous hosts, Karen Steel, Customer Success Manager, and Jonathan Bradley, GXG UK Business and Practice Lead. Throughout this conversation we dive deep into Granicus’ mission of creating better experienc…
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Birthday Celebrations | Story With Phrasal Verbs | Real Conversation English
13:53
13:53
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Do you still remember how you celebrated your birthdays when you were a kid? Well, join Amy and Curtis as they reminisce about their childhood birthday memories in this heartwarming podcast episode. From exciting water park adventures to backyard barbecues, they share tales of friendship, games, and of course, delicious birthday cakes. Discover how…
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Impact of AI [or in reality enhanced Machine Learning] in an IoT Environment
25:31
25:31
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AI has become a buzzword that is used each and every day in a variety of different contexts. What about when it comes to field service organizations – is AI really just enhanced Machine Learning. We have brought in an expert in the field – James Penney, Chief Technology Officer at Device Authority to share his experience and give us an overview whe…
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Uncover the future of customer service as we explore the power of AI, where technology meets empathy head-on. John and his colleague Dave Murray take you through the emerging “collaborative AI” world, redefining traditional customer interactions and the emotional bonds they forge. From tackling empathy fatigue to considering AI as a potential carri…
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In today's episode of Windshield Time, Chris Elmore and Harold James Walker Jr. discuss the concept of 'maintenance itis' that technicians often experience during the slower seasons. They explore the symptoms and challenges of maintenance itis and how it affects the HVAC, plumbing, and electrical trades while also sharing personal stories and anecd…
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How Investing In Leadership & Team Yields Amazing Customer Experiences | Mikhail Hutton
54:21
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Hey CX Nation, In this week's episode of The CXChronicles Podcast #225 we welcomed Mikhail Hutton, Fractional CEO & CXO based in New York City. Mikhail has spent the last 10+ years working in a variety of amazing companies including Humana, Integral Ad Science, Quantcast, Artemis & several VC backed companies helping them think through and execute …
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228: Decoding the 5 C’s of Effective Communication: Insights from a Relational Intelligence Expert with Steve Cockram
26:12
26:12
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Steve Cockram is an inspirational communicator, serial entrepreneur, confidant to elite leaders around the world and co-creator of the world's premier “Leadership Toolkit”. He has co-authored The 100X Leader, 5 Voices and The 5 Gears with his business partner, Jeremie Kubicek. Their new book, The Communication Code, released in November of 2023. Qu…
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