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It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, f ...
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Customer Service is a podcast by Canoe Club where we ask and answer questions with guests about style, culture, and more.
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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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Welcome to Dino Plumbing & Service Pros, the premier plumbing, HVAC, and electrical contractor located in the heart of St. George, UT. Catering to both residential and commercial clients, we set the industry standard with our unwavering commitment to quality and customer satisfaction. Boasting over 42 years of combined personal experience within our core team, we possess the expertise required to solve even the most challenging of service issues. At Dino Plumbing & Service Pros, we stand out ...
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PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
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Shafer Heating & Cooling, LLC is a world-class provider of residential heating, air conditioning, and indoor air quality that has served the Hillsboro, OH area since 1985. We are a leader in healthy and efficient indoor home comfort. We aim to deliver superior service with an unparalleled customer experience.
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Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Tune into “Superpro Podcast” by Housecall Pro, where home service professionals share their journeys and expert advice. Each episode dives into real-life stories, offering insights on overcoming industry challenges, innovative business strategies, and personal growth. Learn how to elevate your service business from marketing tips to tech innovations. Perfect for newcomers and veterans looking to stay ahead in the home service industry.
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Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.
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This is The Customer Wins podcast where business leaders discuss their secrets and techniques for helping their customers succeed and in turn grow their company.
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Conversations on the challenges of unlocking global understanding and creating hyperlocal customer experiences.
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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...
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Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today! CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC is const ...
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.
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Networking podcast geared towards wireless internet service providers and network engineers of all sorts
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Heritage Signs & Displays is a Veteran owned, full-service Commercial Printing, Custom Signs, and Display Company specializing in the production and installation of trade show graphics, events banners, window graphics, wall wraps, environmental graphics, booklet printing, and marketing materials to improve the branding of businesses in Southern Maryland, Baltimore MD, Annapolis MD, and Waldorf MD. Get more information: https://heritagecustomsigns.com/
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Ipsos' Customer Perspective is aimed at all of you who help your organisation deliver on its Brand Promise to customers and colleagues. So if you’re an Experience practitioner, lead CX measurement. management and design , head up Mystery Shopping, are all about understanding and measuring shoppers and channels, and their role in delivering business success … then this podcast is for you! Questions/Comments: CustomerPerspective@Ipsos.com www.ipsos.com
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All things related to home services, with a focus on marketing. In addition, we will cover topics like operations, sales, and anything valuable to a home service business.
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The Service Industry Podcast is built for business owners and entrepreneurs who are looking to go deep into learning how to grow their business. In this podcast we talk systems, marketing, growth, business development, opportunity, employees, and more. Bringing on some of the best talent in the world to share their experiences with you to help you avoid costly mistakes and to live a better life.
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Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers. Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. The host ...
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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About G ...
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The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLC
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
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If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, every other Tuesday as Buzzsprout's Head of Podcaster Success, Priscilla Brooke, dives into the world of customer support to make remarkable support the standard, not the exception!
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Ever wonder what its like to work Retail. Anna and Melanie talk about funny and disturbing stories from the past 20 plus years of working in retail and how we have survived them day to day! Come laugh, learn and share our experiences together.
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Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small busin ...
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Awful Service is a Comedy Podcast that takes a look beyond the Bar Top. If you know someone in Customer Service, you know they have good stories. We are unofficially endorsed by Doug Stanhope.
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SurveySensum is an AI-Enabled Customer Experience Management Platform that enables businesses to create efficient, innovative, and interactive surveys, send them across multiple channels to gather valuable customer feedback with a better response rate and turn these into actionable business insights. It empowers your team to take immediate action and close the loop to drive product/service adoption and increase retention. This Podcast will take you through various experiences that one underg ...
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Designed to keep HHG Van Operators updated on industry topics that impact their ability to run a successful small business. Ace Relocation Systems is a leading U.S. moving, warehousing, and distribution company with coverage around the globe. For nearly 40 years, our family-owned business has provided unrivaled customer service to individuals, employee relocation programs, and commercial business clients. Our strength comes from our small-business heritage and customer-first philosophy combi ...
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Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
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Apna Bazar is a premium store for Indian & ethnic groceries. We specialize in top quality groceries, great customer service and affordable prices. We take pride in being one stop shop for all your ethnic grocery needs: fresh produce, dairy, dals, spices, savory snacks, meal kits, frozen meals & sweets, rice, atta and much more.
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Join host Thomas Lah as he discusses shifts in the ever-changing technology industry with tech executives, researchers, and thought leaders who share their experience and provide their perspective and data on what companies should do to stay relevant, be profitable, and succeed.
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Tampa Premier Car Service offers luxury transportation in the Tampa Bay area, from airport transfers to special events. Their fleet includes a variety of high-end vehicles, such as sedans and SUVs, ensuring reliability, punctuality, and comfort. They are committed to excellence, with professional chauffeurs and a focus on customer satisfaction.
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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
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Customer service with up to date technology hacks.
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POSTAL BLUE is a podcast based around working for and being a customer of the United States Postal Service. We incorporate clerks, carriers, truck drivers, supervisors and managers in the postal service of knowledge as well as customers and residents. Come for the knowledge by the contract, the black and white, and the operations in the grey area. We also have a Twitter community by the name Postal Blue Podcast where we will have live shows where listeners can take part so make sure you chec ...
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The Service Academy Business Mastermind (SABM) is a transformational program for Service Academy graduates who are building businesses. Our podcast features entrepreneurial success stories from the Service Academy community (West Point, Naval Academy, Air Force Academy, Coast Guard Academy, and Merchant Marine Academy). To learn more, please visit: www.sabmgroup.com.
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Post-Purchase Success is the podcast series from parcelLab; the place to learn how brands and leaders in e-commerce have transformed their post-purchase experience. Each episode, we'll be speaking to experts from the e-commerce and retail world; getting their thoughts on the latest trends and developments. We'll also be finding out about the challenges that they've faced, to give you some inspiration to deal with the challenges that you and your business might be facing too.
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The official podcast of Ratchet+Wrench, providing strategies and inspiration for auto care success.
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Beyond the Prompt dives deep into the world of AI and its expanding impact on business and daily work. Hosted by Jeremy Utley of Stanford's d.school, alongside Henrik Werdelin, an entrepreneur known for starting BarkBox, prehype and other startups, each episode features conversations with innovators and leaders to uncover pragmatic stories of how organizations leverage AI to accelerate success. Learn creative strategies and actionable tactics you can apply right away as AI capabilities advan ...
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Speaking of Service uncovers practical ways to grow service revenue, control costs, and improve customer satisfaction. If you’re looking to innovate, gain a competitive edge, or just learn about the latest service trends, you’ve come to the right place! Also check: www.ptc.com/speakingofservice
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John Lonas, owner of AutoWorlds Service and Repair of Prescott Valley, AZ. shares tips and tricks to maintain your vehicle while keeping us up to date in the auto industry.
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The hosts of NPR's All Things Considered help you make sense of a major news story and what it means for you, in 15 minutes. New episodes six days a week, Sunday through Friday. Support NPR and get your news sponsor-free with Consider This+. Learn more at plus.npr.org/considerthis
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In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale.
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Tune in to The Vending & OCS Nation podcast, hosted by Bob Tullio, produced by Endeavor Business Media! On each episode we will dive into the people, trends, issues and products pertaining to vending, coffee service, micro markets, and pantry service – designed to make an operator’s business more profitable.
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What's on the horizon for self-service banking?
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Self-service tools in banking have a long history, going back to the birth of the ATM in the 1960s. Today, there are a variety of self-service banking solutions ranging from video ITMs to chatbots, mobile banking and much more. In today's episode of the Bank Customer Experience Podcast, Bradley Cooper, editor of ATM Marketplace, spoke with Joe Myer…
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157. Fine Dining, Buc-ees, & Hot Wheels Cons
1:03:35
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157. Fine Dining, Buc-ees, & Hot Wheels Cons Chase & Timothy talk about fine dining, Bucees, & Hot Wheels cons. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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Discover how AI is reshaping customer support and transforming business operations with Eric Vermillion, CEO of Helpshift. On this episode of The Customer Service Revolution, Eric walks us through Helpshift's evolution from a Bay Area startup to a key player in the gaming industry, highlighting how AI is revolutionizing contact centers. By automati…
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163: Enabling High Performing Customer Success Teams Through AI With Shanif Dhanani
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In this episode we welcome Shanif Dhanani to discuss enabling contact centers and the power of generative AI to improve the customer experience. Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - The best customer experiences are easy and reliable. - Hire people for your customer success roles and contact centers…
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The plan to tackle customer service bots and subscription fatigue
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This week, the Biden administration announced it is taking on more of what it calls "everyday headaches and hassles that waste Americans' time and money." And it's doing that by having federal agencies make new business rules. There are actions to simplify health insurance paperwork, crack down on fake product reviews, streamline parent-teacher com…
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EP. 203 If I Could Only Pick One Customer Acquisition Channel, This Would Be It
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In this episode, Matt explains what he believes is the number one marketing channel for home service businesses today. If you own a home service company and are looking to scale, this episode is for you.GET MATT'S 1 HOUR TRAININGhttps://www.serviceindustrycoach.com/products/sales-customer-experience-company-culture-trainingLET MATT RUN YOUR GOOGLE …
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Walking Your Talk: Cultivating Authentic Customer Service (Part 2 of 2)
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In this episode, Dr. Michelli delves deeper into the principles of authentic customer experiences, building on insights from his interactions and writings on legendary brands like Ritz-Carlton, Zappos, and Starbucks. He emphasizes the need for extraordinary customer service that consistently exceeds expectations through creativity, presence, kindne…
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178. A Case Study of Knowing What Our Customers Really Want
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Recently I was at a bowling alley for a very large business networking event. The owner of that bowling alley perfectly demonstrated the clarity and understanding of his customers that is hard for many of us to attain. Tune in and I’ll share why this is a great example for all of us to follow. Check out Brian's new group: Business TIPS! For less th…
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TSIA Takes: Gainsight on How to Redefine Customer Success
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On this episode of TECHtonic, Thomas asks hard questions about the shifting landscape of customer success with Nick Mehta, CEO of Gainsight. Inspired by a provocative chapter in Frank Slootman's "Amp It Up" that questions the necessity of customer success, Thomas and Nick explore the current debates and future directions of this critical business f…
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Mastering Customer Service & Communication: Lessons from a Landscaping Pro
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Nature’s Friends Landscaping isn’t just transforming gardens – it’s revolutionizing local landscaping services. Founded by Cliff Bressler, this business brings expertise and personalized care to every project. Nature’s Friends Landscaping caters to homeowners, offering a range of services from tree work to complete garden makeovers. Loyal customer …
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Looking The Other Way Pt 2: On tape and under oath
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What happens when political ambition collides with a #MeToo allegation in the Democratic party? Episode 2 of our two-part investigation. For sponsor-free episodes of Consider This, sign up for Consider This+ via Apple Podcasts or at plus.npr.org. Email us at considerthis@npr.org. Learn more about sponsor message choices: podcastchoices.com/adchoice…
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Looking The Other Way Pt 1: A powerful Democrat and a #MeToo scandal
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Did Eric Garcetti, a powerful Democrat, lie under oath about a #MeToo scandal in his office? That's the question at the center of a new investigation from NPR. For sponsor-free episodes of Consider This, sign up for Consider This+ via Apple Podcasts or at plus.npr.org. Email us at considerthis@npr.org. Learn more about sponsor message choices: podc…
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Rules To Help You Decide When To Fire Your Customers To Increase Profit
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In this episode, we challenge the conventional wisdom of customer-centricity and discuss why firing a customer is sometimes necessary. While it may seem counterintuitive, knowing when to let go of a customer can benefit your business in the long run. We outline five critical rules to help you determine when it's time to part ways with a customer: R…
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The fine line between providing campus security and allowing for free speech
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College students are trickling back onto campuses for the fall semester, just months after protests exploded across the U.S. over Israel's war in Gaza. University leaders are bracing for more protests and counter-protests this semester. And on some campuses, new rules have already taken effect. We hear from Vanderbilt University chancellor Daniel D…
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In this episode of the Auto Works podcast, John Lonas shares his experience purchasing a pristine new car and emphasizes the importance of regular vehicle maintenance. He offers tips on keeping your car in top condition, from cleaning to professional detailing, to preserve its value and enjoyment. Tune in for practical car care advice. AutoWorks Se…
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How blue candidates might win in red districts
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Before she became vice president, Kamala Harris had only ever won elections in California — a solid blue state. To win the White House, the Harris-Walz ticket will need to compete in purple and even red areas. At the Democratic National Convention, delegates and other attendees from conservative parts of the country offer what they think their part…
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#76: How Organization Transforms Business Success
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In this episode of the AC Method podcast, host Aaron Clippinger shares valuable insights into the importance of organization within a company, especially in the context of project management and daily operations. Aaron discusses his experiences with Square Coil, highlighting the challenges of staying organized and the impact of organization on team…
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Where is Your Customer Experience Going?: Enhancing Customer Engagement through Journey Mapping
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In this episode, Dr. Michelli delves into the critical importance of perspective in understanding customer interactions with products and services. He explores the concept of being too close to a process to assess it objectively, highlighting the need for businesses to step back and view their offerings through the eyes of their customers. Dr. Mich…
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Digital Marketing Simplified with GoDaddy
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Host Emily Washcovick interviews Amy Jennette, the Integrated Marketing and Product Marketing lead at GoDaddy. Discover how GoDaddy empowers small businesses with digital marketing tools, AI-driven solutions, and SEO strategies. Learn practical tips on building your brand, creating a content calendar, and leveraging customer reviews to enhance your…
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For the first time, the DNC welcomes influencers to the stage
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Olivia Julianna, 21, is one of more than 200 digital content creators who has been given media credentials to the Democratic National Convention this week. She has over a million followers across TikTok, Instagram and other accounts, in an age where more young people are learning the news through social media. But she never imagined that her "very …
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156. Skate Shops, Green Pants, & Unreleased Collabs (Interview with Ryan Resurreccion)
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Chase & Timothy talk with Ryan Resurreccion about skate shops, green pants, & unreleased collabs. Follow Ryan: @rr.__ on Instagram Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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#290: Finding the Path to Healing Through Community Support, Personal Exploration, and Traditional Plant Medicine with Scottie Schneider, USMA ‘09
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“I think people can't give their own personal agency away. I talk to a lot of veterans that kind of throw up their hands, ‘Oh, the VA isn't giving me the help that I need.’ Well, hey, man, take responsibility for your own life. You’ve got to figure this sh-t out. And we're here to help you.” –Scottie Schneider Scottie Schneider is a military vetera…
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On this special short episode of the Postal Blue Podcast, episode 4.5 to be exact, entitled New And Overwhelmed we are specifically speaking to the new CCA's and PTF's that are coming into the Post Office. A lot of them are feeling overwhelmed and you don't need the stress. You always do what you can, and don't worry about what you cannot. We also …
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Podcast: Can AI-Based Service Advisors Change the Game?
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Kieran O'Brien of Shopgenie demos the company's new virtual advisor, Jasmine, and explains how this tech can help shops book more after-hours appointments and how AI is changing front-of-house operations.By Ratchet+Wrench
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Bangladesh's student protestors are now helping to running the country
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Earlier this month, student protestors filled the streets of Dhaka, Bangladesh, in opposition to a controversial quota system for government jobs. Authorities then cracked down on demonstrators, blocking internet access, imposing a curfew and issuing police officers a shoot-on-sight order. In just over a month, more than 600 people have been killed…
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Impulse Buying and Brand Loyalty in Beverages
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How is consumer psychology reshaping the beverage industry? In this episode, we sit down with Hunter Thurman, CEO of Alpha-Diver, to discuss the findings of their BEV50 report. We’ll explore how psychological insights drive the success of the top 50 beverage brands in the U.S. and how factors like impulse buying and social endorsement influence wha…
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239: Navigating Burnout, Building Resilience, and Fostering Relationships for Success with Dr. Eric Recker
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Dr. Eric Recker is a dentist, husband, father, keynote speaker, Elite Success Coach, author, pilot, mountain climber and recovering triathlete. In his second half of life, he is committed to helping people shorten the distance to becoming their best version and learning to #WINtheNOW. Questions · We'd love for you to share in your own words a littl…
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Biz Bite Episode 10: Lessons from MICHELIN-starred restaurants to help any business on Yelp
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In ep. 10 of the “Biz Bites'' series, learn from MICHELIN-starred restaurants on Yelp. Highlighting an article by Kristi Lindahl, Emily discusses how these top-tier restaurants utilize Yelp's free tools to boost visibility and attract customers. From high-quality photos and accurate business hours to leveraging amenities and responding to reviews, …
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In this episode of the Superpro Podcast, Roland Ligtenberg interviews the family team of Tony, Jordan, and Tyson Martinez, who run State 48 Garage Doors in Arizona. They discuss how they started their garage door company, their strategies for growth and hiring, and their marketing tactics. They also talk about their experience using Housecall Pro a…
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Find the Best Indian Market Near Bensalem, PA at Apna Bazar NJ
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Looking for an Indian market near you in Bensalem, PA? Apna Bazar NJ is your one-stop shop for authentic Indian groceries, spices, and fresh produce. From traditional ingredients to hard-to-find items, Apna Bazar NJ offers a wide selection that caters to all your culinary needs. Visit us to experience a true taste of India right in your neighborhoo…
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Turning Negative Touchpoints into Positive Ones
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Can sending an invoice actually enhance your customer relationship? Hear how to transform routine tasks into positive touchpoints and memorable experiences. In this episode, Jeannie Walters tackles the often-overlooked touchpoints like invoicing, providing three actionable strategies to infuse positivity and alignment with your brand's promise into…
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180. Training Guidelines, Tips, and Suggestions - Part Two
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Training is crucial for performance, improvement, and cohesiveness. It’s also one of the most expensive investments we will make. Getting it right can make a massive positive impact on our business. And when we don’t see meaningful results from training, it can cause tremendous frustration. In this 6-part series – of which this is part two – I’m sh…
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Holiday House Distributing – Making an impact as a supplier and a supporter of the industry for over 30 years
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In this episode of Automatic Merchandiser’s Vending & OCS Nation, the podcast for the convenience services industry, host Bob Tullio sat down with Holiday House co-founders Butch and Lynn Winkler, partners for 48 in marriage and business, Barbara Russell, the vice president of sales and marketing for the company. You won’t believe what Barbara’s ro…
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Everything Matters If You Want to Be World Class
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14:08
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"We all have expectations, and when you raise your expectations, everything gets better." Key Moments 01:27 Active, visible management drives operational excellence. 04:30 Clearly communicate expectations and lead by example. 07:17 Value of hospitality and leadership. 10:29 The Importance of High Standards in Team Morale: 13:57 Spread magic by crea…
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Tips and Strategies for Getting Out Of the Support Queue
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47:45
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Text the show! Balancing inbox coverage with important outbox tasks can be challenging, but it's the key to improving your customer experience! In this episode, we give tips for the best ways to schedule support coverage while allowing margin for other projects and development. We highlight the significance of allowing for deep work, taking intenti…
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Weight loss drugs have transformed an American city. Is that a good thing?
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They've been called "Hollywood's worst-kept secret." Medications like Ozempic or Mounjaro, which are commonly used to treat diabetes, are part of the zeitgeist these days. More and more celebrities are opening up about taking them to lose weight. So when you imagine where these drugs are prescribed most for weight loss around the U.S., maybe you're…
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Building An AI-Enabled. Tech Integrated. Marketing Powerhouse | Erik Huberman
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Hey CX Nation, In this week's episode of The CXChronicles Podcast #240 we welcomed Erik Huberman, Founder and CEO of Hawke Media based in Santa Monica, CA. Since Erik & his team launched in 2014, Hawke Media has swiftly risen to become the fastest-growing marketing agency in the U.S., now valued at over $150 million. Erik's vision for Hawke Media h…
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On today's episode of the Postal Blue Podcast, we have a full house with Coffey, Watkins, Fe and me. Today's topic is about Article 3 of the NALC postal contract where it discusses the duties of management in particular circumstances, not everyday occurrences. This is information that they do not want you to know and since a lot of us don't read th…
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EP. 204 Three Ways To Be More Profitable And Make More Money Overnight In Your Home Service Business
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In this episode, Matt teaches 3 ways to be more profitable and make more money in your home service business TODAY. These three things are easy adjustments that take almost no change inside of your business.GET MATT'S PROPRIETARY ESTIMATE SHEETShttps://www.serviceindustrycoach.com/products/estimate-sheetsJOIN THE FREE FACEBOOK GROUP!https://www.fac…
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066 Padres, Pizza, and Predictions: A Summer Recap with Dan & AJ
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Send us a Text Message. In this lively episode of "The ACE Relocation Nation," we dive into the latest updates in the moving and storage industry, coupled with some thrilling sports talk. The hosts celebrate a record-breaking month for the podcast with 137 downloads and discuss the Padres’ exciting run post-All-Star break. With the Padres battling …
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From Sewer Cameras, Tools, Safety, Chaos, & Comedy
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Brad and David of Dino Service Bros unravel the chaos that ensues when the water is turned back on at job sites, share our most cherished plumbing tools, with a special focus on the game-changing sewer camera, and recount a thrilling real-life scenario where this tool saved the day in Enterprise. From diagnosing hidden issues deep beneath garages t…
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Scaling Communities and Operations Excellence for RIAs With Shaun Kapusinski
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Shaun Kapusinski is the Founder of HIFON, a premier community for RIA operations professionals, and the Senior Director of Technology at Sequoia Financial Group. With two decades of experience, he started HIFON as a modest study group and grew it into a thriving network of nearly 300 members. Shaun is also the co-author of The Financial Advisor M&A…
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EMPOWERING LEADERS TO GET EXECUTIVE BUY-IN
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In this engaging episode of the CX Goalkeeper Podcast, host Gregorio Uglioni discusses the intricacies of customer experience leadership with the insightful Mark Slatin. As a recurring guest, Mark brings a wealth of knowledge from his vast experience in customer experience management, consulting, and academia. This episode is a must-listen for anyo…
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Looking ahead to the DNC, the Harris-Walz campaign prepares for a defining moment
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The state of the presidential race is a far cry from what it was just a few months ago. Vice President Kamala Harris's rise to the top of the Democratic ticket has sparked waves of excitement, and some tension, among democratic leaders and voters across the country. Thousands of delegates now head to Chicago for the party's convention this week, wh…
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How Do We Marry AI And The Human Interaction To Create A Great Experience?
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In this episode, we explore the role of AI in customer experiences and whether it will replace human interaction. Ali Cudby, CEO of Alignment Growth Strategies, shares insights on leveraging AI to build customer relationships effectively. We discuss practical AI tools that enhance customer experiences and streamline efficiency. There are a couple o…
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'The Sixth Sense' and a career of plot twists
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Twenty-five years ago this month, one film, and one filmmaker, became synonymous with the big plot twist. So what was it about The Sixth Sense that made it such a cultural phenomenon at the time of its release? And how did that shape the rest of controversial director M. Night M. Night Shyamalan career? Haley Joel Osment joins Scott Detrow in conve…
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#289: Creating Warehousing and Fulfillment Solutions for E-Commerce Companies with Eric Lobdell, USMA ‘06
38:58
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“I talked to a lot of people, and it was really surprising to me – the low levels of service that are prevalent in this industry. And a lot of the way we will win is by simply doing what we say we're going to do… We think we can bring more value, especially for someone who's in the e-commerce space and looking to be multichannel…” –Eric Lobdell Eri…
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E5: Perfecting PPX: How to map the modern customer journey with Curt Graff
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In today's episode, we're joined by Curt Graff, SVP at VGM Fulfilment. We learn how VGM has elevated its Customer Experience proposition by leveraging parcelLab's Post-Purchase flexibility to deliver a better end-to-end experience for its customers. We also learn how to use process mapping as a foundation for enhancing your Post-Purchase experience…
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