Best Customer Service podcasts we could find (Updated July 2018)
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Here at Everyday Property Manager, we are dedicated to helping you grow and thrive in the multi-family Housing industry. You are in a service business and there is great demand for excellent customer service and communication skills in this industry. We want to take your customer service and communication skills to the next level and beyond! Sure, this business is full of challenging moments, but it his how you handle the moments of challenge that make you exceptional.
 
The “Focus on Customer Service” podcast features brands who are offering amazing customer service via social media. It is hosted by Dan Gingiss (@dgingiss).Lots of people are talking about content and marketing on social media, but this podcast will focus on the other side of social that many brands overlook – customer service. At first only the channel of last resort – when other service channels failed – social media is quickly becoming the channel of first resort for many customers, requi ...
 
Welcome to Tony Johnson's Cust Serv Nation! Join Tony Johnson for a deep dive into Customer service best practices drive excellence.
 
C
Customer Service Show
Weekly+
 
In this show podcast we share stories of Good and Bad Customer Service. If work in the service industry most people "vote with their feet" and never return to your place of business.. Great customer service is often doing the little things other companies don't do (not mammoth actions costing thousands of dollars)
 
It's National Customer Service Week, and here's how not to do it. For more information on how to get your Customer Service right, get in contact with the Institute of Customer Service at www.instituteofcustomerservice.com.
 
By providing members with a complimentary, 24/7/365 opportunity to engage with countless, exclusive online resources and a series of award-winning conferences at which they can interact without wires, CCW Digital will create a better, more empowered breed of call center professionals that will deliver a better, more satisfying experience for customers and business stakeholders.
 
Welcome to the Smarter Selling: Customer service. Who is selling? Everyone!!! podcast, where I share my thoughts of my recent holiday and customer service excellence. It’s so easy to influence/ look after your customer once everyone in the business realises it’s also THERE business! (Not just the sales persons job).
 
Customer Service Reps have to go through alot each day while making the customer feel good but what we REALLY wanna say we got to hold back this is REAL STORIES of how it goes down in a call center
 
Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience.
 
Welcome to the Customer Service in 60 seconds, where you get tips and more information on how best to render service to customers.
 
Our podcasts are designed to provide timely insights and practical advice for learning, training, sales and customer service performance challenges confronting organizations across business. These podcasts with leading business and thought leaders explore their most critical challenges and provide practical points of view on how to overcome them.
 
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Episode Nine - Jon, The Disruptive Restaurateur, discusses the importance of asking for feedback to improve your business, pay attention to the reviews and implement change. Hope you enjoy this podcast. Thanks for listening... Check out Jon's Website - www.outsaucedconsultancy.co.uk Social: Join the Facebook Group: https://www.facebook.com/grou ...…
 
Which systems are absolutely non-negotiable? Systems for managing money? Time? Communications? In this episode Marina Darlow joins me to talk about designing and implementing essential systems to run a small business, and about building resilience by putting *good* systems in place. Marina Darlow is a systems' expert and a productivity geek. Sh ...…
 
To thrive in today’s era of customer centricity, organizations must answer two questions: What are customers demanding? How do we actually meet those demands? Lori Jarchow of Ecolab and Andrea Pohlman of Aeritae explore those questions in the latest edition of the CCW Podcast series. After discussing the new, heightened expectations of today’s ...…
 
Business leaders and executives would all agree that today’s customer experience has to be personalized, convenient, fast and right every time. But how many of them actually know what the experience is like for their customers? Are they aware of hold times, connection delays or other issues? Customer experience is one of the defining characteri ...…
 
What will your legacy be? Have you taken time to consider this? This episode of Creating Disney Magic is the second episode recorded live at Urbain 40 with a group from a live Mastermind meeting. You can hear the first episode here. People who were in the room had the opportunity to ask me questions, which you will hear on the podcast. One of t ...…
 
Andrew Lermsider joins us to share 3 proven strategies to grow your online business faster. He’ll also tell us why posting endlessly on social media has become less and less effective. Andrew Lermsider knows the exact steps needed to rapidly increase the sales of any company selling a product or service online. Lermsider, a renowned marketing a ...…
 
On today’s episode, Scott discusses the pitfalls of retirement and the choice to be, or not to be distinctive.
 
Ryan Wilson is is a Product Designer on the Day of Travel Team at Alaska Airlines in Seattle Washington. Ryan stopped by the Funsize studio to talk about how Alaska get’s people from point A to point B, designing a holistic experience, building trust in your design team, and why he's adamant On this episode we discuss: Alaska Airline's design t ...…
 
All business improvement concepts rely on one assumption, the business leader has a healthy relationship with feedback and is able to confront reality. Alex Vorobieff joins us to share his thoughts on this subject. If you’ve ever wondered why companies tend to become more frustrating over time for everyone involved… and what you can do about it ...…
 
Recent studies have revealed the world’s toughest jobs, and on today’s PROJECT DISTINCT, Scott McKain will present that list. He’ll also offer up an additional one as his choice for “world’s toughest job” in this globally competitive, instant gratification environment. Could it be YOUR job that’s the toughest?…
 
If you want to know how your contact center is currently performing, look at your metrics and scorecards. If you want to truly understand how customers feel about your brand – and how to fix any problems – you need to dig deeper. You need a robust, ever-evolving analytics program. SiriusXM is fervently committed to such a program, and senior so ...…
 
When you think of great stories, you probably think of things you connected with emotionally. Sweeping images and great characters and locations instead of rational content and lists of facts. That concept is followed by Tourism Australia, where Chief Marketing Officer Lisa Ronson says companies shouldn’t be overly rational with customers. It’s ...…
 
According to a vice president of the world-renown research firm, Gartner, there are five disciplines that every leader needs to employ to create the future that you and your organization desires. On today’s PROJECT DISTINCT, Scott McKain reveals those choices - and how centuries of research on leadership provides insights that are still relevan ...…
 
Often, we rely on our instincts -- our "gut feel" -- to tell us if someone is the right fit on our team. Research, however, suggests that might be the cause of having employees who are disengaged and undermotivated. On today's PROJECT DISTINCT, Scott McKain explores why that is the case -- and what you should do to improve your ability to hire ...…
 
This episode of Creating Disney Magic was recorded live in Orlando during a private mastermind event. Twelve people joined me and Jody Maberry to spend the day talking about business and creating magic. During our time together, we turned on the microphones and recorded two episodes of the podcast. Participants of the mastermind were able to as ...…
 
Winning new customers and securing more business from current customers is the lifeblood of your company. In this fun, freewheeling session, I discuss some surprising secrets of landing business with David A. Fields, whose Guide to Winning Clients has become a blockbuster. David A. Fields is a consultant, author, and possibly one of the most in ...…
 
From a one-person business to an organizational behemoth, every company has a “culture.” A recent story about Amazon leads Scott McKain to provide his insights on how a distinctive culture internally creates distinctive experiences for customers externally.
 
CMS added the MTM CMR completion rate measure to Star Ratings for Medicare plans in 2016. Since then, plans have struggled to reach the cut point to achieve 5 stars. Further changes to the measure create new challenges, but they may also open new doors. By transitioning the MTM CMR measure from process-based to outcomes-based, CMS is setting th ...…
 
When it comes to understanding customer satisfaction, it’s best to go straight to the source: the customers themselves. Perhaps no one does that better than the American Customer Satisfaction Index, a research groups that looks at more than four dozen industries to find out what customers are buying and how satisfied they are with their experie ...…
 
In the last episode of Creating Disney Magic, we answered the first half of a series of questions from a listener. After listening to every episode of the podcast, a listener wrote in with a series of questions. The first half of the questions were more about success. You can hear the first episode Here. In this episode, we answer the rest of t ...…
 
From RBS, Nick Muir joins us and shares that it’s not the data that matters, it’s how you use it. He notes that the organization must find customer data wherever it is in the enterprise as there’s no point in having the data if you can’t use it to understand and interact with your customers better. He notes that AI is certainly a solution at wh ...…
 
Episode Eight - Jon, The Disruptive Restaurateur, discusses the importance of planning life and business, setting goals and dealing with the shit that gets in the way! Hope you enjoy this podcast. Thanks for listening... Check out Jon's Website - www.outsaucedconsultancy.co.uk Social: Join the Facebook Group: https://www.facebook.com/groups/the ...…
 
This episode of Creating Disney Magic is a bit different. Let me tell you why; recently someone discovered the podcast and listened to all of the episodes in the catalog. After listened to well over 150 episodes, he had a list of questions he wanted to ask. Normally, we answer a single question on an episode. This time, we combined all of the q ...…
 
Esteban Marquez is a Product Designer on the Funsize team. He's also a very talented graphic designer and artist. Esteban and I discuss his experience in the various design fields that led to his recent transition to digital product design, the importance of personal branding and differentiating yourself, and much more. On this episode we discu ...…
 
Continuing with our series that unveils the new book, “ALL Business is STILL Show Business!” we examine an overlooked phenomenon that impacts our businesses, customers, and markets - as times change, the people who are our customers as changing, too. Scott McKain examines how the entertainment industry has impacted customer expectations and cho ...…
 
Wednesday at DFW Airport, Scott McKain witnessed a classic example of an irate customer. Unfortunately, the business that created the dissatisfied customer didn't know the three critical words you must consider in order to deliver an experience so compelling that your customer's loyalty becomes assured.…
 
Lufthansa Director of Customer Services Product Development Martin Sassenfeld join us and shares that "There was a big battle between sales and service and who can do the first-use cases, IT, business, etc.” He continues that customer service won the internal battle. "We won the chance to build our first-use case where we wanted from customer e ...…
 
It’s a situation many people have found themselves in. As a young professional who was throwing herself into her career, Lori Wright looked around one day and realized the person she had become was not who she really was. She was so focused on building a great career that she neglected every other area of her life, from working through family v ...…
 
Today on Project Distinct, Scott reveals the third of the “Three Destroyers of Differentiation,” why an old cliche is no longer true, and why your relationships with customers (and family members) can deteriorate.
 
I had such a great time sitting down and chatting with a good friend of mine, Adrian Eustaquio. Adrian is the host and producer of "Inside the Desert Oasis Room" a podcast recorded from his home tiki space of the same name. He is a long time Tiki enthusiast, an active member in the Tiki community and avid supporter of the current Tiki revival. ...…
 
Fast food restaurants assembled by the exit on the new Interstate Highway System - and wreaked havoc on local diners. Today, as Scott McKain relates, it’s the Internet that’s doing the same to your business! How do you survive and thrive given this new competition?
 
Imagine a basketball team where one player decides to stay in the offensive end of the court because it is easier for him. Running up and down the court is hard work. Would the other players allow it? Would the coach allow it? No way! And it should not be allowed in the workplace either. Yet, it happens all the time. Specifically, it happens as ...…
 
Whether you're just starting out or are looking to pivot your business toward a new market, these real-world strategies can help you avoid common pitfalls. Kim Chernecki shares ideas on using corporate clients to grow. Kim is CEO and Founder of Freedom Street, a global training and coaching company that helps high-performing consultants, coache ...…
 
If your competition gains an advantage, the first response is to imitate it. However, that dilutes any distinction you have in the marketplace - and fails to inspire customers or employees. Today, Scott McKain examines the first of the three “Destroyers of Differentiation."
 
A story without a heroic and powerful ending will fail to engage the audience -- they will neither remember nor recommend you! Today's PROJECT DISTINCT (from the road in Phoenix) examines why your ending is important -- and how to enhance every story that you tell!
 
We’re already making over 35,000 decisions daily and nearly half the time our minds are wandering . . . “We get overwhelmed by the sheer volume of tasks we have to complete daily, so instead of jumping from one thing to another, take a step back,” says Corporate Psychologist, Patricia Thompson PhD. The episode would focus on how using the princ ...…
 
Today’s PROJECT DISTINCT continues our examination of how we can tell OUR stories in a dynamic and distinctive manner. Act Two of the compelling business story is known by many names: “raising the stakes,” “confrontation,” or “rising action” - Scott calls it “our search for resolution.” No matter how it’s known, having an Act Two that makes you ...…
 
The CEO of HomeServe Membership, Greg Reed joins us and shares that the key to his business is an engaged staff. He’s happy to hear when his organization goes above and beyond and does "a little more than they’re supposed to do.” Greg explains that such behavior showcases that the employee cares about the customer and the company- and that "the ...…
 
Business leaders, contact center employees and sales associates interact with customers every day and are faced with requests, questions and a wide variety of complaints and issues. The customer experience largely comes down to how they respond—is it with a rote reply or a personalized reaction? Jeanne Bliss, president of CustomerBliss, bestsel ...…
 
We’ve all heard that “whoever tells the best story…wins!” Yet few of us have really examined how we can tell OUR stories in a more compelling and distinctive manner. Today’s PROJECT DISTINCT focuses upon what Scott McKain believes is the most missing element in business storytelling: an Act One that creates tension…and that moves YOUR audience ...…
 
Joey Coleman helps companies keep their customers. He is an award-winning speaker. He works with organizations around the world ranging from small startups to major brands such as Deloitte, Hyatt Hotels, Zappos and Whirlpool. His first 100 days methodology fuels the remarkable experiences his clients deliver and dramatically improves their prof ...…
 
As Las Vegas casinos begin to charge for valet parking - and set minimums on how much you play the slots before you can have a free drink - they’re eliminating services that (rightly or wrongly) customers have come to EXPECT. You cannot grow customer loyalty by eliminating or charging for elements of the experience that you’ve traditionally pro ...…
 
If your business is struggling, it may be hard to hear this, but here is the candid truth...Your business is as good as you want it to be. Most business can turn things around in only 2 to 4 weeks. In this episode of Creating Disney Magic, I use a doctor office as an example of where to begin to turn a business around. The problem in a doctor's ...…
 
Ty Crandall provides some very valuable information about this important topic. Ty is an internationally known speaker, author, pod show host, and business credit expert. With over 16 years of financial experience Ty is recognized as an authority in business credit building, business credit scoring, and business credit repair. Ty is the author ...…
 
On today’s episode, Scott discusses the pitfalls of retirement and the choice to be, or not to be distinctive.
 
On today’s episode, Scott discusses the pitfalls of retirement and the choice to be, or not to be distinctive.
 
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