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Customer Service is a podcast by Canoe Club where we ask and answer questions with guests about style, culture, and more.
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Builders Wanted features candid conversations with the leaders and industry pioneers who are reimagining customer engagement, driving transformation, and fostering innovation with transformative technologies. Step inside the minds of the builders reshaping how businesses connect, engage, and grow.
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The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
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Beyond the Prompt dives deep into the world of AI and its expanding impact on business and daily work. Hosted by Jeremy Utley of Stanford's d.school, alongside Henrik Werdelin, an entrepreneur known for starting BarkBox, prehype and other startups, each episode features conversations with innovators and leaders to uncover pragmatic stories of how organizations leverage AI to accelerate success. Learn creative strategies and actionable tactics you can apply right away as AI capabilities advan ...
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Shafer Heating & Cooling, LLC is a world-class provider of residential heating, air conditioning, and indoor air quality that has served the Hillsboro, OH area since 1985. We are a leader in healthy and efficient indoor home comfort. We aim to deliver superior service with an unparalleled customer experience.
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Navigating the Customer Experience
Yanique Grant, Customer Experience Strategist, Entrepreneur
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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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I’m America’s Service Sales coach Joe Crisara, and I’ve been down the same path. For nearly 45 years, I performed services for clients just like yours, and like you, I suffered frustration & heartbreak, and I poured out the blood, sweat & tears it takes to survive. Over time, I learned to change how I did things so I got more traction and better results.
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Tune into “Superpro Podcast” by Housecall Pro, where home service professionals share their journeys and expert advice. Each episode dives into real-life stories, offering insights on overcoming industry challenges, innovative business strategies, and personal growth. Learn how to elevate your service business from marketing tips to tech innovations. Perfect for newcomers and veterans looking to stay ahead in the home service industry.
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This is The Customer Wins podcast where business leaders discuss their secrets and techniques for helping their customers succeed and in turn grow their company.
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Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you ...
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Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Heritage Signs & Displays is a Veteran owned, full-service Commercial Printing, Custom Signs, and Display Company specializing in the production and installation of trade show graphics, events banners, window graphics, wall wraps, environmental graphics, booklet printing, and marketing materials to improve the branding of businesses in Southern Maryland, Baltimore MD, Annapolis MD, and Waldorf MD. Get more information: https://heritagecustomsigns.com/
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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...
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We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com
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The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLC
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We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
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Customers don’t just buy products — they buy experiences, connections, and the way you make them feel. The Customer Connect Podcast helps small business owners turn those moments into lasting profit. Hosted by retail strategist Nicole Keleher, the show explores how customer experience and meaningful relationships give product and service providers their true competitive edge. Through stories, strategies, and practical examples, you’ll learn how to create connections that keep customers comin ...
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The CX Equation podcast from Tap CXM discusses what it really takes to deliver great customer experience in complex organisations. Hosted by industry leaders Chantelle Casey and Mark Clydesdale, each episode is a practical and refreshingly honest conversation with leaders doing the work. Deep-diving into the strategies and technologies transforming CX across all business sectors, from CRM rollouts to loyalty redesigns to workflow overhauls - and everything in between. Whether you're a CX lea ...
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PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
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Designed to keep HHG Van Operators updated on industry topics that impact their ability to run a successful small business. Ace Relocation Systems is a leading U.S. moving, warehousing, and distribution company with coverage around the globe. For nearly 40 years, our family-owned business has provided unrivaled customer service to individuals, employee relocation programs, and commercial business clients. Our strength comes from our small-business heritage and customer-first philosophy combi ...
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The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.
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Jobber’s Masters of Home Service podcast features in-depth interviews with industry experts to help make your business more profitable and efficient. Tune in today to get actionable advice, insights, and inspiration from successful business owners who live and breathe home service.
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Welcome to Act on Tech, the podcast that empowers you to harness technology to boost your productivity and simplify your life. Hosted by tech enthusiast and entrepreneur Alex, each episode dives into actionable tips, tools, and insights to help you stay ahead in the digital age. Discover practical advice, expert opinions, and cutting-edge trends, all while learning about Alex Custom Tech, a leading MSP dedicated to providing personalized IT solutions for business and residential customers. T ...
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In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.
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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
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Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery — the podcast for IT leaders, MSP owners, and service delivery professionals who want to elevate performance, improve processes, and stay ahead in the fast-changing managed services landscape.
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The Woodworking Network Podcast with Will Sampson dives into the details of running a successful woodworking business. Will discusses everything from bidding and estimating costs, technology, customer service, and best practices, to government regulations and tariffs. He also regularly conducts guest interviews with industry leaders and experts.
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An interview style podcast with people in the Custom Home Furnishings industry.
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Customer service, done right, can be your company's single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
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The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
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On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
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Join our CEO, Jo Causon, as she discusses all things customer service, with frank and open conversations on how we centre the customer to benefit consumers, business, society, and the wider UK economy.
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If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception!
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Sunny's Silver Linings is a Top MSP Channel Podcast hosted by the CEO of IT By Design, Sunny Kaila. Sunny and his guests cover a wide range of MSP and Talent-based topics, including MSP services, cybersecurity, customer service, and strategies to achieve growth and success in the channel. Listen now to take your business to the next level! https://hubs.ly/Q02DrxnQ0
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A podcast devoted to challenging, encouraging, advising, and highlighting the men and women of the home services industry. Whether you are a plumber, electrician, or HVAC technician, you all share the common tension of being both the hero and the villain in the eyes of the customer. Hosts Brian and Nate discuss and interview guests to show how to not only be the hero, but to be rewarded with more than a cape. [CLAIM:9U0WG0ZR]
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Information and Insight into what's new and why it matters, on Amazon Connect. Brought to you by Marc and Doug, who have been working with Amazon Connect since service launch.
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Oversharing from Betches Media is all about the challenges we face in all kinds of relationships; from friendships to family, long term partnerships or even dealing with the customer service rep that makes you want to scream into a pillow. Betches co-founder and relationship enthusiast Jordana Abraham has teamed up with her big sister, licensed clinical therapist Dr. Naomi Bernstein, to answer your questions and try to get to the bottom of the things that bother us most. Think of Jordana and ...
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What if the secret to transforming your business wasn’t in the next big strategy—but in the experiences you create every single day? Chats with Jason is more than a podcast—it’s a movement led by customer experience strategist and bestselling author Jason S Bradshaw. In each episode, Jason sits down with world-class leaders—not just from customer service or HR, but from technology, marketing, finance, design, leadership, and more. Why? Because every part of a business touches the customer or ...
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Mental Selling: The Sales Performance Podcast is a show for motivated problem solvers in sales, leadership and customer service. Each episode features a conversation with sales leaders and industry experts who understand the importance of the mindset and skill set needed to be exceptional at building trusted customer relationships. In this podcast, we get below the surface, tapping into the emotional and psychological drivers of lasting sales and service success. You’ll hear stories and insi ...
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Ratchet+Wrench Radio offers four tracks each month that explore the industry's biggest trends, most pressing topics, and the leadership and business management tips and strategies you need to thrive.
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Inside Information
Hosted by Laura McGowan | A Tweddle Group Presentation | Produced, Written & Edited by Joe Frezza & Laura McGowan | Audio Engineered by Meredith Davidson
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Product information: it's the place where humans and technology meet. Could better product information, better customer support and better service information create a new level of end-user experience AND improve our businesses in the process? Join Laura McGowan for Inside Information--everything you ever wanted to know about product information, but were afraid to ask.
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Better Together: Customer Conversations – a series where customers, partners, and thought leaders discuss solving business challenges with SAP Business Technology Platform. Hear from your peers and join in the inspiring conversations.
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On each episode of TimTalks: Automotive Leadership and Beyond, Tim Cox, co-founder of CarNow, chats with the best minds in the car business to share as much usable and practical information as possible to help dealers achieve their goals in increasing profits, elevating customer service, and overall employee retention. "No one is smarter than everyone — let’s get better together!” – Tim Cox
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No Vacancy is the self storage podcast that pulls back the roll-up door on the industry’s most outrageous stories, toughest challenges, and unexpected laughs. Hosted by the team at Access Self Storage, each episode brings together real operators, sharp marketers, and off-the-wall personalities to talk about what really goes on behind the gate code — from crazy tenant tales to hard-won lessons in customer service. It’s raw, unfiltered, and a little irreverent — just like life in storage. Host ...
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They said getting started was the hardest part, but no one told you how hard it is to scale a custom service business. It’s time for your team to step up, but your clients want YOU. Discover how to scale to 7 figures and beyond by freeing up time and getting your team to run whole parts of the company so you can focus on scaling profits. That means more income, more time with your family, and more ability to make impact in the community and beyond. This is the Hands OFF CEO Podcast with Mand ...
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This podcast is for small to medium business owners. You've got a lot to gain, a lot to lose, and business is tough; there's a lot at stake. Business acumen is what every business owner needs, it will make a profound difference to your business. This podcast will cover marketing, positioning, branding, lead generation, selling, negotiating, customer service, managing staff, managing finances and accounts and much more. https://www.businessveteran.com.au/ [email protected]
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Restaurant Owners Uncorked is a Top-5 Worldwide Hospitality Podcast. Successful independent restaurant owners and franchise execs share their stories, advice, wisdom, lessons learned and more. Hosted by Schedulefly (www.schedulefly.com), a restaurant employee scheduling business with super simple software + legendary customer service, serving over 5000 restaurants, breweries, coffee shops, hotels, hotels, and other badass hospitality businesses.
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The Mind Your Business Podcast is a platform for insightful conversations about a range of topics including company culture, customer service, personal/professional growth, leadership, and more. There are no topics off limits. This is the podcast for whatever business is on your mind. So if you're looking to grow personally and professionally, this is the podcast for you.
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235. Holiday Recap, Starting 5, & Chase’s Big Win
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Timothy and Chase talk about the holidays, their Starting 5 from Canoe Club brands, & Chase’s big win. Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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189: Leading Customer Experience, Employee Engagement, and Hospitality in 2026
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As we head into 2026, leaders are facing a familiar challenge in a new form. Expectations are higher. Attention spans are shorter. Technology is accelerating. And yet, the differentiator hasn't changed. In this episode I talk about what is needed to drive employee experience, customer experience, and hospitality to drive business results. In this e…
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The Hidden Gold Mine in Your Current Customer Base | Joe Crisara joins The Business of Learning w/ Joao Camargo
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In this episode of the Service MVP Podcast, Joe Crisara guests on The Business of Learning with Joao Camargo From nearly $500,000 in debt to building a system that helps contractors earn 5–7x more per job, Joe shares the real science behind pricing, value perception, and client retention. This conversation goes deep into why copying competitors’ pr…
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Fin Conversations Ep5: End of Year Review 2025
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In our last episode of 2025 Bobby Stapleton, Senior Director of Human Support at Intercom, is joined by Franka Martinovic, Director, Customer Support, Intercom, to reflect on a year of rapid change for Intercom’s support team. They discuss how AI has shifted support from a reactive function to a consultative, revenue-driving motion, what it takes t…
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Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the concept of being in the 'certainty business.' They explore how uncertainty is a major source of anxiety for both customers and employees, and how organizations often neglect the human side of communication in favor of technical skills. …
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No One Wants to Work Anymore Is a Lie, Here’s What Leaders Are Missing
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What if the real reason people are leaving isn’t pay, perks, or generations, but the way work is designed? In this episode of Chats with Jason, Jason S Bradshaw sits down with Joe Mull, Hall of Fame speaker, author, and one of the world’s leading voices on employee commitment, to dismantle the myth that “no one wants to work anymore.” Joe reveals w…
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How to Scale Your Own Business in the Trades FAST | The Story of HVAC Influencer: Willie Ward
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In this episode of the Service MVP Podcast, Joe Crisara, America’s Service Sales Coach, sits down with Willie Ward, owner of Affordable Pro Heating & Air Conditioning and founder of the viral Facebook community HVAC Is Life. Willie shares his real, unfiltered journey from starting as a one-man HVAC operation in 2020 to building a growing company, l…
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🎙️ Why Is My Furnace Blowing Cold Air? There is nothing worse than waking up on a chilly morning, turning up the thermostat, and feeling a freezing blast of air coming from your vents. 🥶 If your heating system has turned into an air conditioner, this episode is for you! In today’s episode of The Check A Pro Radio Show, host Jim Klauck (aka "Check A…
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When You Lose Control, You Lose the Sale
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Want to double your ticket average without being pushy? Get access to real-time sales training, scripts, and role-play coaching inside the Blue Collar Closer community — join today before the next live Q&A drops: https://wastenoday.pro/BCC Join the Waste No Day! Facebook group: https://wastenoday.pro/FBgroup In this episode, we talked about control…
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[Emerging Tech] Eliminating Data Complexity for Growth With Mark Ovaska
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Mark Ovaska is the Co-founder and CEO of Precept, an AI-driven integration platform that helps fintech companies connect to any API quickly and simplify complex data integrations. He co-founded the company to eliminate lengthy and costly integration projects, enabling teams to scale without engineering bottlenecks. Before Precept, Mark led software…
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A Deep Dive with Jeni and Nick on Transparency, Focus, and Trust
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Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and business partner Nick Clift. Together, we spent nearly 30 years building, scaling, and eventually exiting our own MSP business. And here’s what we learned along the way: Great service delivery isn’t about working harder or being more reactive. It’s b…
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If the Sew Much More Podcast has played a role in your journey in any way, I hope you'll consider participating. Here are the three questions: What changed for you after listening to, or being on, the Sew Much More Podcast? That change might have been practical—or it might have been internal. Second: What challenge were you facing at the time, and …
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The Rise of Synthetic Audiences: Fast, Cheap… but Believable?
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In this episode of The Intuitive Customer, Professor Ryan Hamilton is joined by Ben Shaw, seasoned brand strategist, to unpack the promises and pitfalls of synthetic audiences - AI-driven research used for faster, cheaper market research. Synthetic audiences, powered by large language models (LLMs), can replicate customer segments and respond to cr…
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Do Raleigh Startups Use Creative Office Signs?
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We create & install custom office signs, window graphics, wall wraps & displays to enhance branding & company culture for business in Raleigh NC. Get more information: https://heritagecustomsigns.com/products/office-signs-raleigh-nc.php.By Heritage Signs & Displays
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Ep 125 A Year of Lessons with Mental Selling in 2025
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This year brought constant change to the sales profession and to Mental Selling itself. Throughout 2025, communication, purpose, and culture stood out as the forces that set strong teams apart. The year also marked a new chapter for the podcast, with Hayley Parr stepping into the host role and building on the foundation established by those who hel…
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What Small Businesses Should Stop Doing With Their Technology
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New year, new habits—especially when it comes to technology. In this episode of Act on Tech, Alex breaks down the most common tech mistakes small businesses keep making and why it’s time to leave them behind. From relying on cloud storage as a backup to sharing passwords, ignoring updates, and waiting for things to break before calling IT, this epi…
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Building the Next Generation: How ASE Foundation Standards Are Shaping Tomorrow's Technicians
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The automotive industry faces a critical technician shortage—but Mike Coley, president of the ASE Education Foundation, is tackling the problem from the ground up. Learn how 2,000 accredited schools across the country are preparing the next wave of skilled professionals, and discover what employers can do to identify and nurture young talent in the…
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098 | From Storms to Strategy: What Moving Pros Need to Know for 2026
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Send us a text Welcome to Episode 98 of Ace Relocation Nation! Host Dan Lammers skips the typical year-in-review and instead delivers a season-by-season breakdown of what 2026 will mean for the moving and relocation industry. From navigating severe winter weather to preparing for the summer peak season, Dan shares what moving professionals, logisti…
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Roland Ligtenberg, co-founder of Housecall Pro, talks shop and business growth with Robert “Bobby” “Ricky Bobby” Mitchelson, founder of Bobcat Electric. Bobby shares how a failed partnership turned into a successful solo journey along with how he builds culture and attracts employees. He lays out two life-changing secrets a fellow Pro shared in a H…
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02. Field Service Europe 2025, Part 1 | Charlie McNiff
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02. Field Service Europe 2025, Part 1 | Charlie McNiff What is the state of field service in 2025? While the industry's digital transformation is, arguably, still underway—here comes AI to shuffle the deck again. We attended one of the world's largest field service events to see how companies are navigating all this dramatic change. Part One of our…
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"People like to go where they're happy to be seen." Notable Moments [01:19] Why people want to go where they feel welcome [04:29] Making your people the brand [06:49] Reliability as a leadership advantage [10:28] Reducing turnover by focusing on how people feel [15:49] The responsibility that comes with caring deeply Great leaders don't try to serv…
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How Do I Tell My Boyfriend I Hate His Gifts?
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As we all crawl to the finish line of 2025, Jordana and Dr. Naomi tackle resolutions (and why we barely stick to them) and gratitude for the stuff we only notice once it’s gone. A betch needs help telling her boyfriend that his aggressively sentimental, customized gifts… are just not her vibe. A bride ropes her bridesmaids into a pre-wedding sleepo…
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How One Small Mindset Shift Changed a Broke Plumber into a Strong Minded VP of Sales & Top Podcaster with Brian Burton
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In this episode of the Service MVP Podcast, Joe Crisara, America’s Service Sales Coach, sits down with Brian Burton of the Waste No Day Podcast for one of the most raw, powerful conversations ever recorded for the trades. Brian shares his unbelievable journey—from addiction and rock bottom to becoming a respected leader, sales trainer, and VP in th…
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Episode 648: Betting the Jockey: Why the Operator Matters More Than the Menu
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Trey Morgan and Derek Copeland of Sentinel Grove Partners pull back the curtain on the high-stakes world of restaurant real estate and private equity. The trio explores the critical importance of the landlord-tenant relationship, viewing it as a long-term partnership rather than a mere transaction, and discusses the shift toward a "landlord’s marke…
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🔥 What Are The Benefits Of The Shafer Heating & Cooling Maintenance Membership? ❄️
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🔥 What Are The Benefits Of The Shafer Heating & Cooling Maintenance Membership? ❄️ Join us as we explore how Shafer Heating & Cooling in Hillsboro, Ohio helps homeowners save money, stay comfortable year-round, and avoid unexpected breakdowns with their exclusive maintenance membership! Learn all the perks, from priority service to discounted repai…
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Want to double your ticket average without being pushy? Get access to real-time sales training, scripts, and role-play coaching inside the Blue Collar Closer community — join today before the next live Q&A drops: https://wastenoday.pro/BCC Join the Waste No Day! Facebook group: https://wastenoday.pro/FBgroup In this episode, we talked about persona…
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Spotting the Signs: How to Recognize Employees Who Feel Undervalued
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(From the Relationships at Work podcast) In this episode of Relationships at Work, host Russel Lolacher shares key insights and observations about one of the most common challenges in the workplace—employees feeling undervalued. We highlight the critical signs leaders should be aware of, from disengagement to burnout, and offer practical steps to a…
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If You Could Rethink Your Business, What Would You Change?
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A New Year is starting, so for many people its a time to reflect and think about what they'd like to change in their business. In this episode, I'll talk about refining your market segment - or more spcifically, focusing in on exaclty what type of customer you want. Importantly, I'll give you some critical factors to consider that most people dont …
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Data Strategies That Transform Advisory Practices With Molly Pierce
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Molly Pierce is the CEO of Track That Advisor, a firm that helps independent financial advisors turn complex business data into clear, actionable insights to grow and scale effectively. She joined Track That Advisor in 2017 and is passionate about helping advisory teams track their metrics and reach their full potential. Molly holds a Bachelor's de…
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496 - Year End Wrap Up with Michele Williams
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Episode 647: Pizza Today's 2025 Pizzeria of the Year Owner Enga Stanfield Shares the Mattenga's Pizzeria Story
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Wil peaks with Enga Stanfield, co-owner of Pizza Today's 2025 Pizzeria of the year, multi-location Mattenga's Pizzeria in San Antonio, and Head of Community at Owner.com. Enga, an Iranian-born former engineer with no prior restaurant experience, shares how she and her husband Matt transitioned from engineering to restaurant ownership in 2014 by pur…
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234. GQ’s 20 Biggest Fits of ‘25, Teen Mom, & Animal Sanctuary Land Dispute
1:45:08
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Timothy and Chase talk about GQ’s 20 biggest fits of ‘25, Teen Mom, & the Animal Sanctuary land dispute. Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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Lead Like Jesus: 5 Qualities to Better Leadership
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This Christmas, discover how to lead like Jesus with lessons that even great everyone can learn from. From servant leadership to vision casting, personal investment, empathy, and resilience, these five qualities aren’t just timeless, they are transformational. If you want to lead with impact, influence your team, and leave the people and places tha…
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Episode 646: More Than a Meal: Cultivating Community Through Culture and Cuisine with Israel Jiles of Po Boy Riche
1:32:30
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Israel Jiles reflects on his evolution from managing elite, high-volume establishments like Catch NYC and partnering with Montclair Hospitality Group (Ani Ramen) to founding his passion project, Po Boy Riche. The episode captures the pivotal moment around the one-hour mark where Jiles discusses the decision to leave the security of established hosp…
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As 2025 comes to a close, it’s time to step back and reflect on the lessons technology taught us this year. In this episode of Act on Tech, Alex looks back at the biggest trends, challenges, and shifts that shaped how businesses and individuals used technology—from cybersecurity and backups to AI, networking, and the growing need for intentional te…
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Fire Safety 2.0: The Risks Your Shop Can’t Afford to Ignore
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With more than 5,000 auto shop fires annually and rising risks from EVs, high-output chargers, changing shop layouts, and aging suppression systems, fire safety has become a moving target. In this episode, Mountain State Fire Protection owner Steve Lockwood joins Christine Schaffran to reveal the overlooked hazards hiding in plain sight, the upgrad…
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How the World’s Leading AI-First Fashion House Flips the Cash Flow Equation - with Diarra Bousso
1:09:09
1:09:09
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Diarra Bousso returns to Beyond the Prompt to share how she's reprogramming the fashion industry using AI, math, and a relentless spirit of experimentation. From selling AI-generated products before they exist to cutting out waste and wait times, she walks us through a radical new approach to design and operations. She explains how her team uses sc…
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Future of MSPs 2026 AI Strategy Automation MSP Growth
23:42
23:42
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Roland Ligtenberg, co-founder of Housecall Pro, sits down with Barbra Vaigauskaite and Jeremy Walsh, cofounders of Mr. Perfect Plumbing. They shared the journey from both getting fired to starting their own plumbing business, along with the challenges and successes they've encountered along the way. The conversation covers effective marketing strat…
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"Knowledge is the key that opens all the doors ahead of you." Notable Moments [03:55] Why making people feel important changes everything [06:42] The emotional root of most leadership problems [09:20] How exposure reshapes perspective and confidence [12:29] Reputation and the danger of untold stories [15:06] Why intentionality separates leaders fro…
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Episode 645: From Electrician to James Beard Nominee: The Jacob Sessoms Story
1:19:40
1:19:40
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Asheville-based restaurateur Jacob Sessoms shares his 26-year journey from a trade-focused background in electrical work to becoming a James Beard-nominated chef. Sessoms details how his early experience in construction provided a unique "unfair advantage" in the restaurant world, allowing him to maintain his own facilities and stay resilient durin…
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Is It Rude To Arrive Early To An Event?
1:18:33
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After a small doggie daycare incident, Ronnie is in a cone and Jordana shares how the medical device has created some tension between her and Mike. In This week’s Overshare, a woman wonders how to address her husband’s jealousy when she decides to plan an expensive Michelin star dinner with her bestie. A listener secures a post purchase refund on a…
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No One Wants to Work? The Real Problem Is Your Hiring System
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Every leader has said it—or at least thought it: “No one wants to work anymore.” But what if that belief is costing you great people, productivity, and profit? In this episode, Jason S Bradshaw sits down with Ryan Englin, bestselling author and CEO of Core Matters, to uncover why hiring struggles aren’t caused by the economy, the industry, or the n…
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Unlocking Moral Imagination: Leadership Beyond Assumption
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(From the Relationships at Work podcast) In this episode, we dive into the concept of moral imagination as an antidote to the arrogant assumptions that can easily creep into leadership. Inspired by Jacqueline Novogratz's book Manifesto For A Moral Revolution, we explore how leaders can envision a more just and inclusive future by embracing humility…
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Want to double your ticket average without being pushy? Get access to real-time sales training, scripts, and role-play coaching inside the Blue Collar Closer community — join today before the next live Q&A drops: https://wastenoday.pro/BCC Join the Waste No Day! Facebook group: https://wastenoday.pro/FBgroup In this episode, we talked about differe…
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Transforming Client Relationships Through Mindset Assessments With Colleen Bowler
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Colleen Bowler is the Co-founder of C&J Innovations, a firm that provides tools and assessments to help financial advisors build deeper, life-centered relationships with clients beyond just the numbers. She is the Co-creator of The Passport Package, a mindset-based assessment system bridging the human and financial sides of planning. As a Certified…
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495 - Please Help Me Celebrate an Important Milestone
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8:45
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If the Sew Much More Podcast has played a role in your journey in any way, I hope you'll consider participating. Here are the three questions: What changed for you after listening to, or being on, the Sew Much More Podcast? That change might have been practical—or it might have been internal. Second: What challenge were you facing at the time, and …
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