It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, f ...
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McAfee customer service phone number +!855-388-3300
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Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch ...
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Leaders in Customer Loyalty, Powered by Loyalty360


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Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360
Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
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Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on >> https://customerserviceculture...
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Awful Service is a Comedy Podcast that takes a look beyond the Bar Top. If you know someone in Customer Service, you know they have good stories. We are unofficially endorsed by Doug Stanhope.
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Rae and Laura are two service industry veterans discussing the ups, downs, and absurdities of working in customer service. Come along with them as they critically examine aspects of customer service, food service, and retail. Episodes drop every other Thursday.
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Mailin’ It! - The Official USPS Podcast


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Mailin’ It! - The Official USPS Podcast
United States Postal Service
As the official podcast of the United States Postal Service, Mailin’ It! takes you inside a thoroughly American institution, exploring the rich history of the USPS, going behind-the scenes of its present innovations, and discussing its dynamic future with organization and industry leaders. Join our host for a fun look at your United States Postal Service.
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The GigCX Decoded podcast delves into the world of gig-based customer service. Hear from customer experience (CX) leaders at the forefront of GigCX. You’ll learn about key trends, its impact on the customer experience, and success stories from the brands leveraging its power today.
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Navigating the Customer Experience


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Navigating the Customer Experience
Yanique Grant, Customer Experience Strategist, Entrepreneur
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Speaking of Service uncovers practical ways to grow service revenue, control costs, and improve customer satisfaction. If you’re looking to innovate, gain a competitive edge, or just learn about the latest service trends, you’ve come to the right place! Also check: www.ptc.com/speakingofservice
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Transform your customer experience with solutions to better connect, engage, and serve your constituents.
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Episodes are captured on location in the real world, unscripted and unedited to provide perspectives on CX that are normally unheard.
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Shafer Heating and Cooling Service Repair Podcast

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Shafer Heating and Cooling Service Repair Podcast
shaferheatingandcoolingservicerepairpodcast
Shafer Heating & Cooling, LLC is a world-class provider of residential heating, air conditioning, and indoor air quality that has served the Hillsboro, OH area since 1985. We are a leader in healthy and efficient indoor home comfort. We aim to deliver superior service with an unparalleled customer experience.
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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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Customer Experience Goals with the CX Goalkeeper


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Customer Experience Goals with the CX Goalkeeper
Gregorio Uglioni
It's all about Customer Experience, Innovation, Business & Digital Transformation and Leadership. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for the “right” resources (e.g. latest insights, best practices, methods, ...) ... ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and perhaps in your ...
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Get an idea of reputation, reliability, customer service and other equally important criteria for choosing the best casino sites in Australia through our reviews.
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Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.
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Weekly Business Talk Show, where we: 🚀 Enjoy life & business talk in a fun new way! 🚀 Listen to experts advise you on topics that matter to you! 🚀 Interact Live with Our Guests & Co-Hosts 🚀 Connect with a featured business owner in our Entrepreneur's Journey All so you can Get MOTIVATED Stay INSPIRED Keep NETWORKING & Gain KNOWLEDGE!
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time


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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...
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Good evening, I'm Tony Reed. Welcome to The Art Of Customer Service Podcast where we coach you to build a profitable real estate business by revising how you interact with customers. The goal is to elevate your customer service skillset so that you can appear more relatable to your prospective clients. When you seem sincere and empathetic to the client's situation, this forms a lifetime bond between you and that client. Every week we help a business owner just like you optimize their busines ...
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Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers. Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. The host ...
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Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!Each week CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC ...
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Welcome to The Conversologist podcast. Where we talk about the art and science of conversations in the digital space. We know that technology can be a powerful enabler in the customer journey, from marketing to customer service but communication and emotional connection still need to be at the core.
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The Intuitive Customer - Improve Your Customer Experience To Gain Growth


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The Intuitive Customer - Improve Your Customer Experience To Gain Growth
Beyond Philosophy LLC
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as a global influencer on Customers, and Prof. Ryan Hamilton, Emory University discusses how you can improve your Customer Experience and gain growth. This review sums it up: "The dynamic between the two hosts absolutely makes this podcast. Each brings a unique take on the topic, their won perspective, and play off each other sense of humor. I come away after each episode w ...
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Blue Collar CEO is a podcast that is all about helping you build a better, more profitable, more sustainable & kick-ass home service business. Join Ryan Redding each week where will be joined by industry experts who will break down their success stories and give their best-kept secrets for industry domination. You do not want to miss it! Learn more at https://www.bluecollar.ceo/, or https://www.levergy.io.
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CSM Practice - The Customer Success Podcast


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CSM Practice - The Customer Success Podcast
Irit Eizips & CSM Practice
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.
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Customer Service evolves into Guest Service. Listen with me as I go over stories, valuable lessons learned, and best practices from working in resorts, retail, and the medical field for the last 30 years. I'd love to share career advice to help you further your skillset and be more valuable to your customer and your business. Whether it's b2b or b2c, I'll cover the topics that arise every day when interactions go awry and how to conquer them, with the magical touch that 23 years at Walt Disn ...
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We cover the HubSpot and Inbound topics that help you streamline your processes, communication, and revenue streams to grow your business, impact the world, and become the Hubhero of your organization.
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Oversharing from Betches Media is all about the challenges we face in all kinds of relationships; from friendships to family, long term partnerships or even dealing with the customer service rep that makes you want to scream into a pillow. Betches co-founder and relationship enthusiast Jordana Abraham has teamed up with her big sister, licensed clinical therapist Dr. Naomi Bernstein, to answer your questions and try to get to the bottom of the things that bother us most. Think of Jordana and ...
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Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small busin ...
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Jeff Kushmerek, with 20 + years of software professional services experience, gets deep into the details of Customer Success, Implementation, and Professional Services in software. Joined by experts in the industry, he covers everything from ops, growing teams, selling services and products, customer success, and everything in between.
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Kindle Customer Service 1:844:601:7233 Phone Number


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Kindle Customer Service 1:844:601:7233 Phone Number
garrysmith6788
Dial Kindle Customer Service 1:844:601:7233 Phone Number to Resolve the any technical or internet connectivity issues of the E-Book Devices.
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The Service Station is a new podcast from the Riverside County Department of Public Social Services. It's a one-stop shop to fill up on the department's programs and services that help hundreds of thousands of people every day in Riverside County. The public can learn more about our services at www.RivCoDPSS.org and on social media (@RivCoDPSS / Facebook, Twitter, Instagram & YouTube)
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Designed to keep HHG Van Operators updated on industry topics that impact their ability to run a successful small business.Ace Relocation Systems is a leading U.S. moving, warehousing, and distribution company with coverage around the globe. For nearly 40 years, our family-owned business has provided unrivaled customer service to individuals, employee relocation programs, and commercial business clients. Our strength comes from our small-business heritage and customer-first philosophy combin ...
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Heritage Printing, Signs & Displays


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Heritage Printing, Signs & Displays
Heritage Printing, Signs & Displays
Heritage Printing, Signs & Displays is a Veteran owned, full-service Commercial Printing, Custom Signs, and Display Company specializing in the production and installation of trade show graphics, events banners, window graphics, wall wraps, environmental graphics, booklet printing, and marketing materials to improve the branding of businesses in Southern Maryland, Baltimore MD, Annapolis MD, and Waldorf MD. Get more information: https://heritagecustomsigns.com/
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Meet the humans designing the future. Go behind the scenes to meet the people designing what's next in the world of products, services and experiences. Brought to you by frog, a global design and strategy consultancy. frog is part of Capgemini Invent. www.frog.co
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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
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Service MVP Sales Training Podcast with Joe Crisara


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Service MVP Sales Training Podcast with Joe Crisara
Service MVP
I’m America’s Service Sales coach Joe Crisara, and I’ve been down the same path. For nearly 45 years, I performed services for clients just like yours, and like you, I suffered frustration & heartbreak, and I poured out the blood, sweat & tears it takes to survive. Over time, I learned to change how I did things so I got more traction and better results.
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Clark Electric is a Massachusetts-based electrical contracting company that provides a comprehensive range of electrical services to residential, commercial, and industrial clients throughout the state. Our team of highly skilled electricians has years of experience and is committed to providing exceptional customer service. We pride ourselves to provide quality workmanship and exceptional customer service. Whether you’re a homeowner in need of an electrical upgrade or a business owner looki ...
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Zip Logistics is a company that helps you navigate the logistics of business shipping, transportation and inventory management. They believe their mission-critical to both B2B & B2C cargo movement within an industry space so they have developed an automated system which includes everything from sourcing products/suppliers all the way down your customer service experience with them!
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Businesses thrive by knowing customer insights, because today’s insights are tomorrow's facts. At iResearch we live and breathe insights. And despite searching high and low, we were unable to find a customer insights podcast that answers one of the most important questions in business: why do customers do what they do? So we launched one.
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TECHtonic: Trends in Technology and Services

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TECHtonic: Trends in Technology and Services
Technology & Services Industry Association
Join host Thomas Lah as he discusses shifts in the ever-changing technology industry with tech executives, researchers, and thought leaders who share their experience and provide their perspective and data on what companies should do to stay relevant, be profitable, and succeed.
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Industry veterans Gina Trapani and Chris LoSacco chat with their friends and team about technology, business, and leadership. Decades of experience inform their insightful discussions about what digital transformation really means. Created by Postlight, the digital strategy, product, design, and engineering firm they lead in New York City.
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We examine the progression of digital technologies, from artificial intelligence to Web 3.0, and discuss how utilizing these advancements can enhance your business operations & revenue in 10 minutes or less. --> https://www.levelupdevelopment.com/
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Customer Service Culture [EN]


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#24 Stand out or go home! Said the customer
23:00
23:00
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Out there too many voices ask for customer's attention, time and money. Here's how you can stand out becoming number one customer's choice.By Paolo Fabrizio
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The Art Of Customer Service Podcast


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From HERO to INVESTOR: How Firefighter Tim Lyons Diversified to Real Estate
19:14
19:14
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In this episode, @tonyreedco dives deep into the incredible journey of Tim Lyons as he shares his remarkable transformation from an NYC Firefighter to a real estate investor mogul. . Get The Real Estate Accelerator Toolkit that has generated over $2 million in sales. . Turn Any Customer Into A Superfan . Contact Tim Lyons Websites: https://cityside…
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Press 1 For Nick


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Mastering the Art of Tactful and Strategic Focus in Customer Service with Christine McHugh a renowned Org Effectiveness Consultant, Coach, Board Member, and Published Author [Customer Service]
32:10
32:10
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Christine McHugh is an executive coach, consultant, and former Fortune 200 leader with hands-on experience, including 27 years at Starbucks. As a coach, Christine partners with leaders looking to scale their organizations, bringing a wealth of experience in strategic planning, operations, and culture development. She is president of the board for t…
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BlueCollar.CEO


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How To Grow From $9M to $14M by Focusing on Customer Service With Rachel Fears
20:29
20:29
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BlueCollar.CEO – Rachel Fears is General Manager at Air Services Heating, Cooling, and All Service Professional Plumbing, one of the largest residential HVAC and plumbing companies serving Springfield and surrounding areas. She crossed over from insurance into the trades as a CSR in January 2015 and eventually grew to her current position. Through …
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Service MVP Sales Training Podcast with Joe Crisara


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Episode 25 - 3 Steps To Improving Your Customer Service With Nathan Keller - Free 2 Grow
23:09
23:09
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Want to improve your customer service with your home service business in Tree Service, HVAC, Garage Doors and more? Nathan Keller from Free To Grow talks about - "3 Steps To Improving Your Customer Service". So, who is answering your phones? Are you too busy to answer the phones? Are you the best person to be answering the phone and being the first…
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Is Norton VPN not working? If so, we can assist you in quickly solving this problem. so that utilizing the Norton VPN on your device won't cause you any issues. Visit our website, Antivirusactivationhelpline.com, to receive the greatest assistance from professionals. In order for you to resolve this issue on your own, we have also included some sim…
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Customer Service Academy


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135: Memorial Day and the Spirit of Service
18:51
18:51
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In this episode, we share our gratitude for those who served and sacrified this Memorial Day. Thank you. Here are some lessons we can learn from Memorial Day: Great leaders lead with integrity, honesty, and transparency Effective leaders prioritize the experiences of their teams and their customers Innovative leaders have the courage to try new thi…
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TECHtonic: Trends in Technology and Services

1
52. The Opportunities and Threats of AI for B2B Customers in 2023
58:27
58:27
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Free Executive Briefing with Thomas Lah TSIA World ENVISION Thousands of sales, service, marketing, and training professionals are playing around with and imagining how AI can be used in their jobs and at their company. This episode is a panel discussion from TSIA World INTERACT 2023, which examines: The potentially constructive (and dangerous) use…
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CX In The Wild


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How can generative AI revolutionize contact center workflows and improve customer service?
11:05
11:05
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Join me as I speak with Kevin Terrell, the Co-Founder and CEO of Birch.AI, a company that specializes in automating complex contact center workflows in real-time. Kevin shares how Birch.AI marries AI technology with software and process understanding, making them great at what they do. We delve into how business leaders should be thinking in terms …
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Service Industry Success


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114. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 5
21:45
21:45
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Do our processes, training, and marketing really align with what our customers care about most? In this short series, I’m covering some concepts I think are sometimes forgotten, but are critical to address when developing raving fans. Tune in to hear about the one that probably costs us more money than any other! Come check out my new group, Servic…
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Kindle Customer Service 1:844:601:7233 Phone Number


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Kindle Customer Service 📲1:844:601:7233 📲 P>hone Number
3:25
3:25
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The Kindle e-reader is one of the most popular devices for book lovers and avid readers. It allows users to read books, newspapers, magazines, and other digital content in a compact and portable device. However, despite its popularity, users may face issues with their Kindle device, which may require the help of Kindle customer service.…
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GSD - Getting Services Done


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Maximizing Customer Success Using Slack With Gözde Görce
32:32
32:32
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Join Jeff Kushmerek and Gözde Görce as they discuss the advantages of transitioning from email to Slack for customer success and support teams. Learn how Slack can improve response times and communication, key guidelines for effective use, and other use cases for the platform. Don't miss out on valuable insights into the benefits of using Slack for…
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CSM Practice - The Customer Success Podcast


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What Service Packages look like when CHARGING for CS
23:12
23:12
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Looking to monetize your Customer Success services? Or maybe you already do and want to improve your strategies? Either way, you won't want to miss this podcast episode! Join Adi Aloni, VP of Customer Success at Folloze, as she shares her expertise on creating successful customer success packages. In this podcast episode, you'll get an inside look …
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time


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Service Recovery: How to Apologize and Build Strong Customer Relationships
4:27
4:27
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In this episode, Dr. Michelli outlines the service recovery process he writes about in detail in his book titled The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company This four-step process can be the difference between average and outstanding service recovery.…
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MINKLife Motivation


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What Next? | MinkLife Motivation LIVE | Season 4 Episode 32
37:42
37:42
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This episode is all about calibrating your life through your career. We will be discussing how shift in your career factors into your success in life and business. Join us for our LIVE Business Talk Show where you will: 🚀 Enjoy life & business talk in a fun new way! 🚀 Listen to experts advise you on topics that matter to you! 🚀 Interact Live with O…
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Leaders in Customer Loyalty, Powered by Loyalty360


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Designing a Personalized In-Store Experience: How Barnes & Noble’s Customer-Centric Focus Guided Its Loyalty Program Revamp
21:37
21:37
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Mark Johnson, CEO of Loyalty360, spoke with Shannon DeVito, Senior Director of Book Strategy and Customer Experience at Barnes & Noble, about the brand’s shift in focus after going private, the newly revamped loyalty program, and the value of providing a personalized customer experience.By Loyalty360
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Press 1 For Nick


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Building a Thriving Work Environment: New Talent, Communication, and Care - Jennifer Bok, AVP of Technology Operations at Nationwide [Associate Care]
26:08
26:08
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Here are the key takeaways: Unique Approach: Nationwide takes a unique approach to tackle technology problems by empowering entry-level talent. They provide team members with a pathway to successful careers beyond the contact center, allowing them to make a significant impact across various departments within the organization. Talent Retention: Nat…
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Tidbits by LUD


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Maximizing Your Business Revenue Through The Power of UX Design
9:36
9:36
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In the highly competitive modern business environment, standing out is more than just an ambitious objective—it’s an absolute necessity. The differentiator that gives businesses the edge?By Level Up Development
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Customerland


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Things You Learn Along the Way - Chris Brogan
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At one point in time Chris Brogan had a pretty big corner on the internet. He was one of the first 10,000 or so Twitter users, one of the early adopters of blogging as a way to engage. Along the way he has advised some of the biggest brands on the planet on topics related to everything from business strategy to the proper color of demo-poop (yes, i…
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Leaders in Customer Loyalty, Powered by Loyalty360


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Loyalty360 Loyalty Live | Chris Mills, Talon.One
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16:14
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Loyalty360's Mark Johnson interviews Chris Mills, Talon.One, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.By Loyalty360
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This week on Mailin' It, we discuss the dangers our beloved canine friends can pose to mail carriers. This episode is particularly exciting as we explore Dog Bite Awareness from various perspectives with Linda DeCarlo, Senior Director of Occupational Safety and Health at the Postal Service, Swain Lowe, a dedicated Letter Carrier from Manassas, VA, …
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❔"I find myself in operations, and I keep helping other departments with their CX. I'm looking to join another company where their CX strategy isn't that solid yet, and I want to place myself in a position to run that for them. I've learned a lot, and I know I can learn a lot more. What's the best way to present myself in that scenario where I can …
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Heritage Printing, Signs & Displays


1
Booklet Printing in Louisville KY by Heritage Printing, Signs & Displays
3:54
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Heritage is a veteran-owned Print Shop produce and mail booklets and other printed marketing materials for companies and writers in Louisville, KY. Get more information: https://heritagecustomsigns.com/products/booklet-printing.phpBy Heritage Printing, Signs & Displays
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Service Industry Success


1
117. Which Costs More: Insufficient Skills or Misaligned Values?
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Which is more expensive – a lack of experience, knowledge, and skills or misaligned values? Tune in and we’ll break it down! Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems you are facing RIGHT NOW. To get the Zoom and other details, just send a quick, introductory …
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Navigating the Customer Experience


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191: Personalization and Emotional Connection: How AI is Shaping Customer Loyalty and Satisfaction with Zack Wenthe
31:02
31:02
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Zack Wenthe is the Customer Data Platform Evangelists for Treasure Data. He often speaks about the marketing and customer data industry at industry events, webinars, and virtual conferences. Having spent a majority of his career in marketing and marketing consulting working with large enterprise brands like Walmart, Nationwide Insurance, FedEx, and…
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The Customer Experience Podcast


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254. Embracing a Psychology-Based Sales Approach w/ Jeff Shore
52:13
52:13
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You can’t multiply your way out of complexity — first, you have to simplify. In today’s increasingly oversaturated market of substandard marketing and customer service, it’s getting more and more difficult to come out on top. Where most people try to win with complexity, our guest today focuses on the foundation: customer experience. Jeff Shore is …
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BlueCollar.CEO


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How To Walk in the Door and Add $20M in Revenue With Lawrence Castillo
38:43
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BlueCollar.CEO – Lawrence Castillo is the President of Brody Pennell Heating & Air Conditioning, Los Angeles’ most awarded HVAC company three years in a row. He is one of the industry’s top operators, generating record revenue growth for well-respected West Coast companies over the past 20 years. He has thorough experience in constructing and imple…
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GigCX Decoded

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Creating and sustaining a focus on customer experience, with Ian Golding
38:15
38:15
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In this episode of the GigCX Decoded podcast, we speak with Ian Golding, CEO and Founder of Customer Experience Consultancy. Ian is a Certified Customer Experience Professional and Customer Experience Specialist. A certified Lean Six Sigma Master Black Belt, Ian has spent over twenty years in business improvement, working hard to ensure that the bu…
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"You're not a product of your circumstances. You're a product of your decisions." Through my experience as a leader, I have learned that time management and prioritization are key to success. In this episode, I shared my insights on how to achieve better time management and make better decisions. There are a few things great leaders do in order to …
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Oversharing


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Why Does It Feel So Good To Be Negative?
1:10:00
1:10:00
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Guests, like fish, begin to smell after three days… Jordana is back from visiting Dr. Naomi, and while she may not have overstayed her welcome, her trip brought up some questions about hosting others. Then a listener writes in with an update on her previous email, explaining why she never got closure after her breakup – and that’s okay. Another lis…
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Postlight Podcast


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From the Archive: Shipping Earlier With Less
26:58
26:58
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Self-imposed deadlines are critical. They make sure that expectations are clear and met. But how do you set realistic deadlines? How do you deal with dependencies and unknown unknowns? What happens if something unforeseen pops up? In this episode from the archives, Chris and Gina share tips on how to set deadlines that keep a project moving and wor…
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The HubHeroes Podcast


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The Most Baller HubSpot Service Hub Deep-Dive of All-Time With Adriti Gulati
53:32
53:32
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By George B. Thomas
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Service MVP Sales Training Podcast with Joe Crisara


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Episode 26 - Pricing For Profit With Mike Busher
23:40
23:40
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Mike Busher is back on The Service MVP Podcast with Uncle Joe Crisara! As a home service professional it's important to make profit on all jobs. It all starts with pricing! Check out this important episode of The Service MVP Podcast... Here's Joe's contact information - Contact Joe Crisara Service MVP.…
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CX In The Wild


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Is gamification the key to unlocking the potential of your workforce?
17:01
17:01
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Join me and Sonal Seth, Co-Founder of The Gamification Company, as we discuss the power of gamification in the business world. Sonal explains how gamification is not just about points, badges, and leaderboards, but is rooted in behavioral sciences and the science of play. She emphasizes the importance of knowing the outcome that a company wants to …
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Customer Experience Goals with the CX Goalkeeper


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Transforming BPO: Adapting to New Markets and Cultures at Callzilla with Neal Topf
34:22
34:22
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The CX Goalkeeper had the great opportunity to interview Neal Topf LinkedIn Headline: Customer Experience | Contact Center / Customer Care | Podcast Highlights: 00:00 Game Start 00:49 Neal’s introduction 02:00 Neal’s values 04:23 Operations Transformation 09:44 cohesive and high performing teams 12:19 Speed, satisfaction and resolution 15:34 Priori…
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This week that gals welcome special guest MAX to talk about training in the workplace. Sorry this episode was so late, we're busy! We're working! We're spending our days finding more funny stories for the pod! Okay, love you bye!By Rae and Laura
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The Intuitive Customer - Improve Your Customer Experience To Gain Growth


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This is how to impress your boss and a Business case for change accepted
32:13
32:13
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Getting your new program initiatives accepted requires overcoming a lot. So, to help you get that done—and impress your boss doing it—you need to have a winning strategy. The corporate budget is a funny thing. Getting approval on a budget in the corporate world doesn’t mean you get to spend it. Quite the contrary. You often have to get the budget a…
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The Conversologist


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S2 EP25: The Power of Conversation to Ignite Success in Social Selling
35:09
35:09
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Nope, it’s not about selling on social media. And it’s not about spamming your prospects on social either. So, what does it take to ‘Social Sell'? Our guest is Gunnar Habitz, whose mission is to help smart leaders to connect and engage with their network, both online and offline, beyond word-of-mouth referrals. In this episode, he shares his social…
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CSM Practice - The Customer Success Podcast


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Surprising Facts about Working With Companies in Latin America
17:46
17:46
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Join us as we explore the expanding Latin American market and learn about the opportunities it presents for software companies to scale up and expand. Floqast’s Customer Success Manager, Guillermo van Cruysen, who has extensive experience working with Latin American clients, shows us how to effectively work with LATAM clients. As a Latin American p…
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Shafer Heating & Cooling, LLC is a world-class provider of residential heating, air conditioning, and indoor air quality that has served the Hillsboro, OH area since 1985. We are a leader in healthy and efficient indoor home comfort. We aim to deliver superior service with an unparalleled customer experience.…
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Les is More - The Art of Guest Service


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"If you're good, you can perform. If you're nice, you can come back" - Josh Taerk | Your reputation IS your brand
39:07
39:07
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Today’s episode focuses on the energy exchange between guests and guest service. There’s a similar phenomenon that happens on stage with performance artists - energy is exchanged between audiences and performers. But does that performance stop at the end of the show? At the end of the song? At the end of the album? Maybe not. I want to introduce a …
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Leaders in Customer Loyalty, Powered by Loyalty360


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Verizon Business 2023 Loyalty Expo Session: The Journey of Customer Loyalty and Retention
4:59
4:59
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Mark Johnson, CEO of Loyalty360, spoke with Mike LiBassi, Manager, Verizon Business Lifecycle & Retention at Verizon, about his upcoming awards presentation for B2B Customer Loyalty at the 2023 Loyalty Expo.By Loyalty360
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Getting to Aha! with Darshan Mehta


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Switching Mindsets: Engineering to Marketing with Pavangopal A, Chief Marketing Officer at Nandu’s
33:13
33:13
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In this episode of Getting to Aha!, Darshan Mehta is joined by Pavangopal A, CMO at Nandu’s, to discuss how engineers and marketers could learn from each other; why marketing is really all about objectivity; and why you should focus on yourself, not just on the competitors! Pavangopal is the Chief Marketing Officer at Nandu’s, one of India’s fastes…
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MINKLife Motivation


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What's Important To You | MinkLife Motivation LIVE | Season 4 Eps. 31
35:56
35:56
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35:56
This episode is all about boosting your influence through Client Relations. We will be discussing how shifts in client priorities factors into your success in life and business. Join us for our LIVE Business Talk Show where you will: 🚀 Enjoy life & business talk in a fun new way! 🚀 Listen to experts advise you on topics that matter to you! 🚀 Intera…
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time


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Boost Business Success: Measuring & Rewarding Customer Engagement is a Game Changer
3:36
3:36
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In this episode, Dr. Michelli shares four tips for designing and delivering differentiated customer experiences, including creating emotional connections, co-creating experiences based on customer input, thinking beyond products, services, and profits, and inspiring greatness in your teams. He'll also address the importance of tracking and fosterin…
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Behind the Review


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Elevating the Cookie to New Heights Leads to 5* Reviews
43:09
43:09
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In a pandemic, Chef Dave Dreyfus wanted to make people feel better, so he started making cookies. His friend Mo Sahoo saw an opportunity for a business and together they built Best Damn Cookies, a bakery in New York where every cookie has a unique story to tell. In this episode, Dave & Mo talk about building a business from scratch, hiring the righ…
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In this week's episode of Windshield Time, Chris and James share today's pro-tip: using a customer's personal timeline to build context for the age of their system. They also share non-S.T.E.A.M. objections you may encounter and how to respond when faced with them.
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Leaders in Customer Loyalty, Powered by Loyalty360


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Travelers: Leveraging Technology To Increase Customer Engagement and Making Roads Safer for Everyone
29:26
29:26
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Mark Johnson, CEO of Loyalty360, spoke with Jessica Kearney, Assistant Vice President of Public Policy at Travelers, and Laura Richardson, Vice President of Customer Success at Cambridge Mobile Telematics, about the dangers of distracted driving and how technology can positively impact customer behavior.…
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