show episodes
 
It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, f ...
 
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Navigating the Customer Experience

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Navigating the Customer Experience

Yanique Grant, Customer Experience Strategist, Entrepreneur

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
 
As the official podcast of the United States Postal Service, Mailin’ It! takes you inside a thoroughly American institution, exploring the rich history of the USPS, going behind-the scenes of its present innovations, and discussing its dynamic future with organization and industry leaders. Join our host for a fun look at your United States Postal Service.
 
It's all about Customer Experience, Innovation, Business & Digital Transformation and Leadership. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for the “right” resources (e.g. latest insights, best practices, methods, ...) ... ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and perhaps in your ...
 
Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
 
Modern Healthcare’s Healthcare Insider Podcast is a sponsored podcast series from Modern Healthcare Custom Media. In this series, we’ll interview healthcare’s most accomplished leaders to learn how they’re addressing the industry’s most pressing challenges, taking an inside look at the innovations that are moving the industry forward.
 
We are a New Delhi-based digital marketing agency that specializes in PPC services to help online enterprises increase their visibility and customer base. The set of services we offer—Pay-Per-Click advertising, social media marketing, online reputation management, search engine optimization, and website design and development—is geared on helping businesses optimize their websites in an ethical manner. This contributes to the trustworthiness of the company's online presence, which in turn at ...
 
Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variet ...
 
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AWS Podcast

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AWS Podcast

Amazon Web Services

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The Official AWS Podcast is a podcast for developers and IT professionals looking for the latest news and trends in storage, security, infrastructure, serverless, and more. Join Simon Elisha and Hawn Nguyen-Loughren for regular updates, deep dives, launches, and interviews. Whether you’re training machine learning models, developing open source projects, or building cloud solutions, the Official AWS Podcast has something for you.
 
Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!Each week CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC ...
 
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Experience This!

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Experience This!

Joey Coleman and Dan Gingiss

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Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have m ...
 
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
 
Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers. Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. The host ...
 
Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
 
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as a global influencer on Customers, and Prof. Ryan Hamilton, Emory University discusses how you can improve your Customer Experience and gain growth. This review sums it up: "The dynamic between the two hosts absolutely makes this podcast. Each brings a unique take on the topic, their won perspective, and play off each other sense of humor. I come away after each episode w ...
 
Welcome to The Conversologist podcast. Where we talk about the art and science of conversations in the digital space. We know that technology can be a powerful enabler in the customer journey, from marketing to customer service but communication and emotional connection still need to be at the core.
 
Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your hosts, Chris Elmore and Chris Loudermilk will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.
 
Zip Logistics is a company that helps you navigate the logistics of business shipping, transportation and inventory management. They believe their mission-critical to both B2B & B2C cargo movement within an industry space so they have developed an automated system which includes everything from sourcing products/suppliers all the way down your customer service experience with them!
 
Heritage Printing, Signs & Displays is a Veteran owned, full-service Commercial Printing, Custom Signs, and Display Company specializing in the production and installation of trade show graphics, events banners, window graphics, wall wraps, environmental graphics, booklet printing, and marketing materials to improve the branding of businesses in Southern Maryland, Baltimore MD, Annapolis MD, and Waldorf MD. Get more information: https://heritagecustomsigns.com/
 
Oversharing from Betches Media is all about the challenges we face in all kinds of relationships; from friendships to family, long term partnerships or even dealing with the customer service rep that makes you want to scream into a pillow. Betches co-founder and relationship enthusiast Jordana Abraham has teamed up with her big sister, licensed clinical therapist Dr. Naomi Bernstein, to answer your questions and try to get to the bottom of the things that bother us most. Think of Jordana and ...
 
Take Stock is the field service podcast where we share the top trends, ideas, and strategies used in the trades industry and beyond. This podcast is presented by Commusoft - educating and empowering field service companies to provide world-class customer journeys. Episodes feature conversations and stories from thought leaders to help field service companies succeed.
 
Customer Perspective is a weekly podcast aimed at all of you who are concerned, in some way, with helping your organisation deliver on its Brand Promise to customers; so whether you’re a Customer Experience practitioner, lead CX measurement and management programmes, head up Mystery Shopping, are responsible for the performance of channels, or functions, and their role in delivering customer success … then this podcast is for you. Questions/Comments: CustomerPerspective@Ipsos.com www.ipsos.com
 
This is the best Podcast to get started with English for Call Centers and Customer Service for students of English as a Second Language. Practice your listening and speaking. Learn Call Center Soft Skills and Vocabulary. Learn Customer Service skills: Empathy, Troubleshooting Soft Skills and others. Practice active listening, Call center Role plays, empathy scripts, sales role plays, grammar and vocabulary.
 
Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch ...
 
Helping restaurants be more profitable! From marketing tips & operational insights to customer service how-tos, team building secrets & technology tidbits, RR delivers the key tools and techniques to help restaurant owners & managers solve the great mystery of running a profitable restaurant.
 
In A Pickle is a show devoted to the less glamorous side of Sports. Each week Dave and Sarah discuss how players, teams, and cities, had it all and then lost it to drugs, alcohol, murder, and stupidity. Even your favorite team makes the dumbest mistakes! Comedy, True Crime, and Sports all in one show! Follow the show on social media by going to iapradio.com
 
Selling products online is challenging and can lead to poor customer experiences. In each episode, we explore how entrepreneurs and organizations in e-commerce are delivering delightfully unexpected experiences to their shoppers and customers! Amazon FBA, Shopify, artificial intelligence... We’ll discuss what matters today and what you can do to build a better eCommerce business, we’ll show you how! :) Do you appreciate the show? >>> Leave us a review and rating in iTunes, or wherever you ge ...
 
Since online casinos do not have physical locations, they are available 24 hours a day. Unlike traditional casinos, you can play casino games anytime you feel like it. Players can also contact customer service agents directly whenever they encounter problems.
 
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Service Industry Podcast

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Service Industry Podcast

Service Industry Podcast by Matthew Smith

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The Service Industry Podcast is built for business owners and entrepreneurs who are looking to go deep into learning how to grow their business. In this podcast we talk systems, marketing, growth, business development, opportunity, employees, and more. Bringing on some of the best talent in the world to share their experiences with you to help you avoid costly mistakes and to live a better life.
 
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show series
 
This has been dug out of the Customer Service Gold Dust archive for your listening pleasure... In this episode, Gavin is joined by Karl Sandland. Karl is the Founder and Chief Experience Officer at BrightCX LTD. We hear him discuss the importance of companies rediscovering the human touch in a post-COVID landscape; how a recent interaction with two…
 
🎙️🎧 Podcast 11 │Customer Data Entry • Modal Verbs for Capturing Customer Information ☝️📞│Learn English for Call Centers and Customer Service Level: Pre-Intermediate / Intermediate In this episode, we'll discuss modal verbs for requesting customers with their personal information for account verification, which is an important call center process fo…
 
In this episode, I talk about gratitude and moving on from excuses in the new year. Happy Thanksgiving to you all! - This is an amazing time to show gratitude to your customers, employees, and your family - Small gestures, like giving away a turkey, still have value when coupled with a robsut recognition program - As we move into new year, dump the…
 
Develop & Train Others - Robin Ambrozy - Associate Professor of Instruction at Ohio University [Customer Service] ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find Press 1 For Nick on YouTube Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guid…
 
We welcome Kate McLaren, General Manager - Customer Quality at Kia Motors UK to our Customer Perspective podcast. David Hart, Kia Customer Experience Manager, joined us back in Season 3, speaking about some of the drivers of Kia’s success, and we’re delighted to share the next episode of that story, and to provide a glimpse of what the future holds…
 
(Some of the links I provide, specifically to Amazon and a few others, require me to let you know that if you use those links and make a purchase, I will make some money. I won't make a million dollars, but I might be able to get a cup of coffee, so thank you!) Simon Sinek's Podcast - A Little Optimism - Unreasonable Hospitality with Will Guidara H…
 
We welcome Alison Chaltas, Ipsos’ Global Head of Shopper and Omnichannel, and Norrelle Goldring, global consultant, co-authors of a recently published Ipsos whitepaper, ‘Beyond omnichannel to convergent commerce ecosystems’. Last season (S4, Ep5), Alison joined us to speak about convergent commerce, including what this actually means, those emergin…
 
This week Dave and Sarah have a full plate of news plus sides to talk about this Thanksgiving. Grab an extra piece of pie and sit at the table for an all new episode of IAP Radio. Dave introduces a new game to the show called "Guess Who Got Arrested" while Sarah tells us who the biggest Pickle of the week is. Help the show out by rating and reviewi…
 
In my conversation with Nathan, we discuss what he's up to now, three years after the FreeUp acquisition. He describes how he started EcomBalance and Outsource School during the pandemic, the nuances of bookeeping and accounting for e-commerces businesses, and life as a new foster parent! Nathan has a ton of energy and a passion for customer servic…
 
Today on our show, we’re diving even deeper into the world of corporate ventures for the Next Economy. To do this we’re listening in to a conversation with three experts in this space: frog’s own Ethan Imboden, VP of Design and Global Head of Ventures, Susana Jurado, Head of Telefónica’s Wayra Builder and Sohaila Ouffata, Managing Director of BMW i…
 
Stop Ignoring Mental Health (Do This Instead) - Pasha Palanker - 2-time Purple Heart Recipient [Mental Health] @Pasha Palanker is a retired Special Operations Master Sergeant. He is credited with saving the lives of 15 soldiers by confronting and stopping a suicide bomber in a face-to-face altercation. Pasha is a two-time recipient of the Purple He…
 
The great painter Henri Matisse once said: “Creativity takes courage.” Fortunately, trades businesses don’t need to design a masterpiece to have a positive effect on sales. This week, Courteney Lockley, Graphic Designer and Product Designer with trumpet joins us to discuss the impact of great branding and how a little bit of effort can go a long wa…
 
Today, Jody and I discuss what it means to take calculated risks in your career. I started taking risks early in my career and I wouldn’t change it. Taking risks can be intimidating, but they aren’t as great as they are in your mind. It is easier to take risks earlier in your career; you have your whole life ahead of you. When you start taking risk…
 
Justin Zalewski is the Director of Product Design and Strategy at Studio Science. He leads a team of talented product designers and works with clients to solve business problems through design. He and his team are experts in rapid prototyping and running experiments to more quickly learn from and deliver value to customers. He has led projects with…
 
Hey CX Nation, In this week's episode of The CXChronicles Podcast #187 we welcomed Mark Slatin, Founder at EmpoweredCX based in Lewes, Delaware. Mark helps his clients by listening to them and really understanding their goals, vision, and challenges. Whether you are just launching or ready to take the journey to the next level, Mark leverages his "…
 
Creating Loyalty through Customer-Obsession Shep Hyken interviews Marbue Brown, an accomplished customer experience executive who has worked with some of the biggest brands in the world, including JP Morgan Chase, Amazon.com, Microsoft Corporation, and Cisco Systems. He is the author of Blueprint for Customer Obsession. He shares what differentiate…
 
Host Jonathan Shroyer talks with James Shannon, CEO and Co-founder at XONE. XONE is an incredible team building out the future of how brands, musicians, and creators connect in Web 3.0. Previously, James led a creative service agency called Auras Studios, helping musicians create augmented reality experiences across the web. To learn more, please v…
 
Learn about the rapidly changing digital landscape, an airline that’s trying to make sitting in the middle seat fun, and what makes the Starbucks experience so remarkable. Bite-Sized Delight From the Episode: • In Times of Uncertainty, Listen More - With so many massive changes in the digital environment, approach new platforms and technologies wit…
 
CX isn’t just a feel-good function - even if feelings are its foundation. We invest in customer experience to improve business outcomes. This includes lowering the cost of acquisition, improving activation and engagement, increasing retention and expansion and more. In short: we invest in CX to grow revenue. This episode's guest is Vaishali Dialani…
 
Dr. Naomi is back from the top bunk at sleep-away camp and Jordana finds out how it went (the white noise machine in the moms cabin was working overtime). Then a listener calls into the Oversharing hotline with a voicemail about setting boundaries with her boyfriend’s mom now that they’re living in the same town. What should you do when you suddenl…
 
Ask anyone who knows me, one of my favorite nuggets of wisdom to share is, "Sometimes you don't have the day you want, but you have the day you need." In a way, the same holds true for this episode. Did we talk about what I wanted for this episode of HubHeroes? Nope. Not even close. But do I now see we recorded the episode we needed to record this …
 
Loyalty360 CEO Mark Johnson spoke with Miriam Schulman about her upcoming book release, “ARTPRENEUR: The Step-by-Step Guide to Making a Sustainable Living from Your Creativity,” coming to bookstores this January, and how the ideas presented can be carried over into the business world and more importantly, into brand loyalty.…
 
Join me and Bob Keleher, the Director of Strategic Sales at ProcedureFlow, as we dive into the significance and evolution of knowledge management in CX. We discuss how making processes and procedures more visual can enable people to get what they need quicker, thereby elevating CX significantly. When frontline workers and executives work from the s…
 
Christine Cravens - User Research Manager at Kroger [User Experience] ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find Press 1 For Nick on YouTube Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/user/pr…
 
It is a BUMPER show of updates!!! Please take 2-3 minutes to fill out a survey letting us know how we can improve the AWS Podcast for you! You can fill out the survey here: https://bit.ly/3G9hrK4 through 4/11/2023!Chapters:01:06 Analytics06:56 Application Integration12:10 Compute22:36 Customer Engagement26:20 Database30:56 Developer Tools33:09 End …
 
The CX Goalkeeper had the great opportunity to interview Joe Pine LinkedIn Headline: Speaker, management advisor, and author of such books as The Experience Economy, Infinite Possibility, Authenticity, and Mass Customization. Highlights: The progression of the economic value Mass Customization Measuring memorabilities The future of CX Joe's Golden …
 
Riana LeJeune-Copeland is the owner and creative Mastermind of Repinned LLC. Riana was born in 1982 and was raised by an emergency medical pilot father and a historic restoration expert mother. Having grown up in historic homes, she had a deep appreciation for antiques and great craftsmanship. Riana moved to Des Moines with her family in 1996, atte…
 
🎙️🎧 Podcast 12 │What is Call Center Verbiage? ☝️📞│Learn English for Call Centers and Customer Service Level: Pre-Intermediate / Intermediate If English is not your first language and you are starting to work for a call center, you need to learn how to communicate effectively with customers. With the proper language skills, you'll be a more producti…
 
Claire Hillman, a loyal listener, a subscriber to our NL, Why Customers Buy, and viewer of our podcast on our new YouTube Channel is in a pickle and needs our help. She asks, Should I move to where my customers are or move them to where I want to be? Now, our first reaction was to tell Claire that she should absolutely meet customers where they are…
 
Call friends and sign them up for this episode with Ken Swhin Edwards! This week we chat about gym rats, Karen's place in eco system, Melon Smashing, what to do with stewardesses argue, and dickish sports writers! Awful Service is a customer service based comedy podcast. Hosted by Minnesota based comics and Co-hosts Nathan Smesrud and Matt Dooyema.…
 
In today's episode of the engatica interview series, we spoke to Andreas Schmelzer, Head of Digital Transformation & Services at Porsche Holding on the show! We talk about how is Intelligent Process Automation Different from Robotic Process Automation and so much more. The engatica interview series is a powerhouse of insights from industry experts …
 
In today's episode of the engatica interview series, And today we have Rudy Shoushany, Blockchain, (Web3 enabler) Digital Transformation Management Advisor on the show! We talk about what the biggest difference between MENA region and other parts of the world are and so much more. The engatica interview series is a powerhouse of insights from indus…
 
In today's episode of the engatica interview series, Today we have Luke Smaul, Technology Executive, Author, Speaker, and Thought Leader on the show! We talk about how to define the transformation from Industry 3.0 to Industry 4.0 and so much more. The engatica interview series is a powerhouse of insights from industry experts and influencers from …
 
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