The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
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Similar to THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
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Energizing Teams, Delighting Customers: Stacy Sherman on Doing CX Right
Manage episode 405739459 series 3333377
Content provided by Gregorio Uglioni. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gregorio Uglioni or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
I am honored to feature Stacy Sherman, a renowned expert in customer experience and leadership. Stacy shares her invaluable insights into transforming customer interactions, humanizing business processes, and leading with integrity and compassion. This episode is a goldmine for professionals in CX, digital, customer service, and senior management, offering actionable strategies to elevate your career and business.
Connect with Stacy on LinkedIn: https://www.linkedin.com/in/stacysherman/
Stacy's webpage: https://doingcxright.com/
Stacy's podcast: https://doingcxright.com/podcasts/
Why You Can't Miss This Episode:
- Learn how to humanize your business and why it's crucial for success.
- Discover the power of leadership in creating a positive organizational culture.
- Gain actionable strategies for enhancing employee engagement and customer loyalty.
- Find out how to balance professional and personal life for optimal well-being.
- Get inspired by Stacy's journey from corporate roles to entrepreneurship.
Episode Summary:
Stacy Sherman dives deep into the importance of doing customer experience right, emphasizing the need for businesses to be humanized and leaders to foster a positive culture. She shares strategies for improving employee engagement, the role of technology in CX, and the impact of leadership on organizational culture. This episode is packed with insights on maintaining personal integrity, the importance of pausing for growth, and the vision for a compassionate future in the workplace.
Follow and Subscribe for More Insights:
Don't miss out on valuable conversations like this! Subscribe to the CX Goalkeeper Podcast on your favorite platform and follow us for the latest episodes on transformation, leadership, and customer experience.
- Episode Page: https://www.cxgoalkeeper.com/StacySherman2024
- Podcast Page: https://www.cxgoalkeeper.com/Podcast
- Listen on Apple Podcast: https://apple.co/3qYr4nh
- Listen on Spotify: https://bit.ly/3GhCGXeCXGK
- Watch on YouTube: https://www.youtube.com/@cxgoalkeeper
- Learn more about me: https://www.cxgoalkeeper.com/Aboutme
Your feedback is invaluable to us. Please subscribe, follow, and leave us your thoughts or reviews. Your insights help us keep the conversation going and deliver content that resonates with you.
210 episodes
Energizing Teams, Delighting Customers: Stacy Sherman on Doing CX Right
THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
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Manage episode 405739459 series 3333377
Content provided by Gregorio Uglioni. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gregorio Uglioni or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
I am honored to feature Stacy Sherman, a renowned expert in customer experience and leadership. Stacy shares her invaluable insights into transforming customer interactions, humanizing business processes, and leading with integrity and compassion. This episode is a goldmine for professionals in CX, digital, customer service, and senior management, offering actionable strategies to elevate your career and business.
Connect with Stacy on LinkedIn: https://www.linkedin.com/in/stacysherman/
Stacy's webpage: https://doingcxright.com/
Stacy's podcast: https://doingcxright.com/podcasts/
Why You Can't Miss This Episode:
- Learn how to humanize your business and why it's crucial for success.
- Discover the power of leadership in creating a positive organizational culture.
- Gain actionable strategies for enhancing employee engagement and customer loyalty.
- Find out how to balance professional and personal life for optimal well-being.
- Get inspired by Stacy's journey from corporate roles to entrepreneurship.
Episode Summary:
Stacy Sherman dives deep into the importance of doing customer experience right, emphasizing the need for businesses to be humanized and leaders to foster a positive culture. She shares strategies for improving employee engagement, the role of technology in CX, and the impact of leadership on organizational culture. This episode is packed with insights on maintaining personal integrity, the importance of pausing for growth, and the vision for a compassionate future in the workplace.
Follow and Subscribe for More Insights:
Don't miss out on valuable conversations like this! Subscribe to the CX Goalkeeper Podcast on your favorite platform and follow us for the latest episodes on transformation, leadership, and customer experience.
- Episode Page: https://www.cxgoalkeeper.com/StacySherman2024
- Podcast Page: https://www.cxgoalkeeper.com/Podcast
- Listen on Apple Podcast: https://apple.co/3qYr4nh
- Listen on Spotify: https://bit.ly/3GhCGXeCXGK
- Watch on YouTube: https://www.youtube.com/@cxgoalkeeper
- Learn more about me: https://www.cxgoalkeeper.com/Aboutme
Your feedback is invaluable to us. Please subscribe, follow, and leave us your thoughts or reviews. Your insights help us keep the conversation going and deliver content that resonates with you.
210 episodes
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Similar to THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
How can business help solve society’s biggest challenges? Welcome to Series 3 of Take on Tomorrow, the award-winning podcast from PwC that examines the biggest problems facing society and the role business can—and should—play in solving them. This series, we’re welcoming broadcaster and journalist Femi Oke to the show. She joins podcaster and journalist Lizzie O’Leary, and together with industry innovators, tech trailblazers and visionary leaders from around the globe, they’ll explore timely ...
…
continue reading
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
…
continue reading
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…
continue reading
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…
continue reading
A top podcast for healthcare leaders, with over one million downloads, Radio Advisory is your weekly download on how to untangle the industry's most pressing challenges to help leaders like you make the best business decisions for your organization. From unpacking major trends in care delivery—like site-of-care shifts and the rise of high-cost drugs—to demystifying stakeholder dynamics, to shining a spotlight on priorities that may get overlooked, we're here to help. Our hosts and seasoned r ...
…
continue reading
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
Join host and Harvard Business School Online Creative Director Chris Linnane as he sits down with HBS faculty to discuss business education in a way that’s both entertaining and insightful. The Parlor Room is your key to breaking down academic theory without sacrificing depth—all while gaining practical takeaways for navigating the business world.
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
The traditional enterprise go-to-market motion is undergoing a transformational shift. B2B buyers are more sophisticated than ever, and operational efficiency is a key focus for every organization. One key function possesses a unique opportunity to shape the future of revenue generation: enablement. On this podcast, we’re bringing you the secrets, strategies, and tactics that successful enablement leaders are using to drive meaningful impact. The Enablement Edge is the go-to resource for sal ...
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continue reading
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