Rachel Cooke is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Rachel help you navigate your path to success—however you define it.
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Content provided by Gregorio Uglioni. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gregorio Uglioni or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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THE MYSTERY SHOPPING BLUEPRINT: DRIVING CUSTOMER PURCHASES
Manage episode 432504460 series 3333377
Content provided by Gregorio Uglioni. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gregorio Uglioni or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Why You Can't Miss This Episode
In this episode of the CX Goalkeeper Podcast, host Gregorio Uglioni engages in a vibrant and insightful conversation with Claire Boscq, a seasoned keynote speaker and customer experience expert. Claire shares her journey from hotel management to becoming a mystery shopping expert, discussing the profound impact of combining customer service with the ancient principles of Feng Shui. This episode is packed with actionable insights on enhancing customer experience, the critical role of mystery shopping, and the power of emotional connection in business.
About the Guest
Claire Boscq is the No1 woman Customer Experience Global Gurus with three decades of expertise, Claire, is an authority in the customer experience industry.
International best seller author with 4 published books, she is an international media influencer with her work published in Brazil, Philippines, India, US & Europe.
Claire has spoken in over 20 countries; in delivering fast paced and high-energy presentations in French and English. Winner of the Institute of director award, she is also a on the board of Virtual Speaker Association.
She brings a more holistic and comprehensive approach to organizations and individuals with her BizShui™ Method, creating powerful flow in businesses by integrating a blend of the traditional Feng Shui principles with modern business & personal needs, energizing people and places into prosperity.
She truly is The Energizer. Are you ready to shift your vibes?
Relevant Links
https://www.linkedin.com/in/claireboscq/
The Top 3 Key Learnings
The Power of Mystery Shopping: Mystery shopping provides critical, unbiased feedback on customer service, helping businesses identify areas for improvement and celebrate successes.
Feng Shui in Customer Experience: Integrating Feng Shui principles can enhance the customer and employee environment, creating positive and memorable experiences.
Consistency and Accountability: Successful customer experience strategies require consistent implementation, transparency, and accountability at all organizational levels.
Chapters
00:00 - Game Start
00:32 - Introduction to Claire Boscq
01:00 - Claire's Journey and Background
03:02 - Mystery Shopping and Its Importance
07:38 - Energy and Emotional Connection in Customer Experience
12:18 - Steps for a Successful Mystery Shopping Program
17:14 - Digital vs. Physical Mystery Shopping
21:28 - Overcoming Challenges in Implementing Mystery Shopping
28:20 - Employee Engagement and Transparency
30:03 - Looking Ahead: Customer Experience in 10 Years
31:26 - Claire's Golden Nugget
33:37 - Closing Remarks
Your feedback is invaluable to us! Please follow and subscribe to the podcast using the links below:
Apple Podcast: https://apple.co/3qYr4nh
Spotify: https://bit.ly/3GhCGXeCXGK
198 episodes
THE MYSTERY SHOPPING BLUEPRINT: DRIVING CUSTOMER PURCHASES
THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
Share
Manage episode 432504460 series 3333377
Content provided by Gregorio Uglioni. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gregorio Uglioni or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Why You Can't Miss This Episode
In this episode of the CX Goalkeeper Podcast, host Gregorio Uglioni engages in a vibrant and insightful conversation with Claire Boscq, a seasoned keynote speaker and customer experience expert. Claire shares her journey from hotel management to becoming a mystery shopping expert, discussing the profound impact of combining customer service with the ancient principles of Feng Shui. This episode is packed with actionable insights on enhancing customer experience, the critical role of mystery shopping, and the power of emotional connection in business.
About the Guest
Claire Boscq is the No1 woman Customer Experience Global Gurus with three decades of expertise, Claire, is an authority in the customer experience industry.
International best seller author with 4 published books, she is an international media influencer with her work published in Brazil, Philippines, India, US & Europe.
Claire has spoken in over 20 countries; in delivering fast paced and high-energy presentations in French and English. Winner of the Institute of director award, she is also a on the board of Virtual Speaker Association.
She brings a more holistic and comprehensive approach to organizations and individuals with her BizShui™ Method, creating powerful flow in businesses by integrating a blend of the traditional Feng Shui principles with modern business & personal needs, energizing people and places into prosperity.
She truly is The Energizer. Are you ready to shift your vibes?
Relevant Links
https://www.linkedin.com/in/claireboscq/
The Top 3 Key Learnings
The Power of Mystery Shopping: Mystery shopping provides critical, unbiased feedback on customer service, helping businesses identify areas for improvement and celebrate successes.
Feng Shui in Customer Experience: Integrating Feng Shui principles can enhance the customer and employee environment, creating positive and memorable experiences.
Consistency and Accountability: Successful customer experience strategies require consistent implementation, transparency, and accountability at all organizational levels.
Chapters
00:00 - Game Start
00:32 - Introduction to Claire Boscq
01:00 - Claire's Journey and Background
03:02 - Mystery Shopping and Its Importance
07:38 - Energy and Emotional Connection in Customer Experience
12:18 - Steps for a Successful Mystery Shopping Program
17:14 - Digital vs. Physical Mystery Shopping
21:28 - Overcoming Challenges in Implementing Mystery Shopping
28:20 - Employee Engagement and Transparency
30:03 - Looking Ahead: Customer Experience in 10 Years
31:26 - Claire's Golden Nugget
33:37 - Closing Remarks
Your feedback is invaluable to us! Please follow and subscribe to the podcast using the links below:
Apple Podcast: https://apple.co/3qYr4nh
Spotify: https://bit.ly/3GhCGXeCXGK
198 episodes
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Similar to THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
Rachel Cooke is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Rachel help you navigate your path to success—however you define it.
…
continue reading
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…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
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The traditional enterprise go-to-market motion is undergoing a transformational shift. B2B buyers are more sophisticated than ever, and operational efficiency is a key focus for every organization. One key function possesses a unique opportunity to shape the future of revenue generation: enablement. On this podcast, we’re bringing you the secrets, strategies, and tactics that successful enablement leaders are using to drive meaningful impact. The Enablement Edge is the go-to resource for sal ...
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Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
…
continue reading
A top podcast for healthcare leaders, with over one million downloads, Radio Advisory is your weekly download on how to untangle the industry's most pressing challenges to help leaders like you make the best business decisions for your organization. From unpacking major trends in care delivery—like site-of-care shifts and the rise of high-cost drugs—to demystifying stakeholder dynamics, to shining a spotlight on priorities that may get overlooked, we're here to help. Our hosts and seasoned r ...
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
This Podcast is created and curated by Deepak Jayaraman (an Executive Coach and a Leadership Advisor). He lives in Mumbai and works with successful Senior Executives by helping them play to their unique potential but with a sharp focus on transitions (business or career). Just like businesses need to think about "where to play" and "how to win", leaders need to be coherent about "where to go" and "how to grow" in their journeys. Deepak works with them during pivotal moments to help them with ...
…
continue reading
Evan Davis hosts the business conversation show with insights from the people at the top.
…
continue reading
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Go offline with the Player FM app!
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