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Similar to THE CX GOALKEEPER - Transformation, Customer Experience, and Leadership Goals
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Crafting Clarity: Alyona Medelyan on the Journey of Thematic and Revolutionizing Feedback with AI
Manage episode 396795953 series 3333377
Content provided by Gregorio Uglioni. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gregorio Uglioni or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
🚀 Welcome to a groundbreaking episode of the CX Goalkeeper Podcast! Today, we're joined by Alyona Medelyan, CEO of Thematic, who shares her expert insights on how AI is transforming customer experience.
🔍 In this episode, Alyona delves into:
- AI's Role in Customer Feedback Analysis: Discover how AI can sift through customer feedback to provide actionable insights.
- The Essence of Net Promoter Score: Unravel the importance of NPS in gauging customer loyalty and satisfaction.
- Creating Custom Taxonomies: Learn about the power of personalized feedback analysis for deeper customer understanding.
🌟 Why Listen?: This episode offers valuable strategies and insights to enhance your customer experience strategies through AI.
After listening, think about how AI could revolutionize your approach to customer experience. We'd love to hear your thoughts!
🔗 Follow and Subscribe: Don't miss out on future insights! Follow us on your favorite podcast platform and subscribe for updates on new episodes.
Episode Page: https://www.cxgoalkeeper.com/AlyonaMedelyan
Podcast Page: https://www.cxgoalkeeper.com/Podcast
About me: https://www.cxgoalkeeper.com/Aboutme
CX Goalkeeper Podcast (audio)
Apple Podcast: https://apple.co/3qYr4nh
Spotify: https://bit.ly/3GhCGXeCXGK
CX Goalkeeper Podcast (video)
195 episodes
Crafting Clarity: Alyona Medelyan on the Journey of Thematic and Revolutionizing Feedback with AI
THE CX GOALKEEPER - Transformation, Customer Experience, and Leadership Goals
Share
Manage episode 396795953 series 3333377
Content provided by Gregorio Uglioni. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gregorio Uglioni or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
🚀 Welcome to a groundbreaking episode of the CX Goalkeeper Podcast! Today, we're joined by Alyona Medelyan, CEO of Thematic, who shares her expert insights on how AI is transforming customer experience.
🔍 In this episode, Alyona delves into:
- AI's Role in Customer Feedback Analysis: Discover how AI can sift through customer feedback to provide actionable insights.
- The Essence of Net Promoter Score: Unravel the importance of NPS in gauging customer loyalty and satisfaction.
- Creating Custom Taxonomies: Learn about the power of personalized feedback analysis for deeper customer understanding.
🌟 Why Listen?: This episode offers valuable strategies and insights to enhance your customer experience strategies through AI.
After listening, think about how AI could revolutionize your approach to customer experience. We'd love to hear your thoughts!
🔗 Follow and Subscribe: Don't miss out on future insights! Follow us on your favorite podcast platform and subscribe for updates on new episodes.
Episode Page: https://www.cxgoalkeeper.com/AlyonaMedelyan
Podcast Page: https://www.cxgoalkeeper.com/Podcast
About me: https://www.cxgoalkeeper.com/Aboutme
CX Goalkeeper Podcast (audio)
Apple Podcast: https://apple.co/3qYr4nh
Spotify: https://bit.ly/3GhCGXeCXGK
CX Goalkeeper Podcast (video)
195 episodes
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Similar to THE CX GOALKEEPER - Transformation, Customer Experience, and Leadership Goals
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
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…
continue reading
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…
continue reading
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
…
continue reading
A top podcast for healthcare leaders, with over one million downloads, Radio Advisory is your weekly download on how to untangle the industry's most pressing challenges to help leaders like you make the best business decisions for your organization. From unpacking major trends in care delivery—like site-of-care shifts and the rise of high-cost drugs—to demystifying stakeholder dynamics, to shining a spotlight on priorities that may get overlooked, we're here to help. Our hosts and seasoned r ...
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continue reading
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continue reading
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
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continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
Kipp Bodnar (HubSpot’s CMO) and Kieran Flanagan (Zapier’s CMO), lead you down the rabbit hole of marketing trends, growth tactics and innovation. On the way you’ll pick up undiscovered strategies to give you that slight edge for success. These are not your typical twitter thread regurgitated marketing tactics that everyone is doing. These are new methods, with unfiltered examination of successful fresh ideas.
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continue reading
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