))
Hoodwinked | Jon Johnson | TDSU Ep. 61
Manage episode 430702810 series 3578812
Content provided by Lifetime Value Media. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Lifetime Value Media or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Jon Johnson's got a bit of whiplash over what the talking heads say we ought to be doing all day.
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
⏱️ Timestamps:
00:00:00 - Hoodwinked
00:01:43 - A size inconsistency
00:02:09 - Whiplash
00:03:06 - CS and revenue responsibilities
00:04:14 - Justifying CS roles
00:05:10 - CS as revenue protectors
00:07:17 - Impact over chuckles in CS
00:08:22 - CS role specialization
00:11:10 - Sales vs. CS goals
00:12:14 - Companies making wrong decisions
00:12:32 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Jon Johnson:
Jon's LinkedIn: https://www.linkedin.com/in/jonwilliamjohnson/
100 episodes
Share
