))
Just stand up | Jeff Moss | Ep. 104
Manage episode 441748172 series 3578812
Content provided by Lifetime Value Media. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Lifetime Value Media or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Jeff Moss needs us all to get back to basics and learn how to just stand up.
Subscribe to our (not so serious) industry newsletter!
https://www.lifetimevalue.link/subscribe
⏱️ Timestamps:
00:00:00 - Intro
00:01:50 - The two things we don’t understand
00:02:59 - Why retention is overrated
00:04:06 - Expanding customers during onboarding
00:05:01 - Customer success is a journey, not a destination
00:06:38 - Why playbooks determine outcomes
00:07:47 - Pressure for expansion within the quarter
00:08:57 - The danger of focusing on retention goals
00:09:50 - Inputs lead to outputs in CS success
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Jeff Moss:
Jeff's LinkedIn: https://www.linkedin.com/in/jeff-moss-59b3669a/
Mentioned in this episode:
And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!
101 episodes
Share
