Only Fools Rush Through Onboarding | Amber Monroe | The Daily Standup Ep. 65 The Daily Standup podcast

Only fools rush through onboarding | Amber Monroe | The Daily Standup Ep. 65

18d ago 13:27

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Amber Monroe has a riddle for you:

If onboarding is the key to retention, and CSMs are the ones responsible for onboarding customers, then who is making sure our CSMs get onboarded properly from the get go?

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⏱️ Timestamps:

00:00:00 - Only fools rush through onboarding

00:01:10 - Amber’s Monroe

00:01:24 - Onboarding CSMs the wrong way

00:02:18 - Challenges in small, growing organizations

00:05:55 - JP’s recent onboarding experience

00:07:08 - Empowering CSMs to communicate needs

00:09:07 - Rob’s onboarding experiences and evolution

00:10:49 - The importance of employee care

00:11:01 - Use of learning management systems

00:13:03 - Closing remarks and thanks- Like, comment, and subscribe!

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🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Amber Monroe:

Amber's LinkedIn: https://www.linkedin.com/in/ambermonroe/

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