Only fools rush through onboarding | Amber Monroe | The Daily Standup Ep. 65
Manage episode 431618328 series 3578812
Amber Monroe has a riddle for you:
If onboarding is the key to retention, and CSMs are the ones responsible for onboarding customers, then who is making sure our CSMs get onboarded properly from the get go?
Subscribe to our newsletter!
https://www.lifetimevalue.link/subscribe
⏱️ Timestamps:
00:00:00 - Only fools rush through onboarding
00:01:10 - Amber’s Monroe
00:01:24 - Onboarding CSMs the wrong way
00:02:18 - Challenges in small, growing organizations
00:05:55 - JP’s recent onboarding experience
00:07:08 - Empowering CSMs to communicate needs
00:09:07 - Rob’s onboarding experiences and evolution
00:10:49 - The importance of employee care
00:11:01 - Use of learning management systems
00:13:03 - Closing remarks and thanks- Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Amber Monroe:
Amber's LinkedIn: https://www.linkedin.com/in/ambermonroe/
100 episodes