Reinventing customer success | Erica Favorito | TDSU Ep. 45
Manage episode 426770052 series 3578812
Erica Favorito wants all of us post sales pros to think long and hard about what we want to be when we grow up.
⏱️ Timestamps:
00:00:00 - Reinventing customer success
00:01:09 - Erica Favorito & Slice Advisory
00:01:35 - Customer success: the junk drawer
00:05:22 - Rethinking the CSM role
00:07:45 - Voice of the customer programs
00:10:38 - Creating a product liaison role
00:13:14 - Becoming an opportunity mercenary
00:14:32 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Erica Favorito:
Erica's LinkedIn: https://www.linkedin.com/in/ericaayotte/
101 episodes