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The third wave of CS | Christian Jakenfelds | Ep. 108
Manage episode 442952028 series 3578812
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Christian Jakenfelds sees a new wave of customer success, with a brand new metric to go along with it.
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⏱️ Timestamps:
00:00:00 - A manifesto
00:01:26 - Christian’s journey into customer success
00:02:11 - The third wave of customer success after NRR
00:05:15 - Pushback: Prioritizing customer referrals
00:06:42 - Measuring CSM impact on new customer acquisition
00:07:47 - Advocacy and referrals: The key to growth
00:09:54 - Driving revenue with lower acquisition costs
00:10:37 - Monetizing advocacy and its impact on margins
00:10:46 - F1 winner predictions: Verstappen or Norris?
00:11:00 - Wrapping up: A 10-part manifesto series?
📺 Lifetime Value: Your Destination for Customer Success content
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Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung/
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Christian Jakenfelds:
Christian's LinkedIn: https://www.linkedin.com/in/christianjakenfelds/
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