))
Homo economicus | Ed Powers | Ep. 86
Manage episode 436813425 series 3577614
Content provided by Lifetime Value Media. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Lifetime Value Media or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
BS in CS alert: Ed Powers wants to clarify how value works in a SaaS business.
Sign up for Lifetime Value's weekly newsletter: https://lifetimevalue.link/subscribe
⏱️ Timestamps:
00:00:00 - The science
00:01:37 - The customer success statement that triggered Ed
00:03:02 - “Customers churn because of value” debate begins
00:05:10 - Value and cost as intertwined factors
00:06:30 - Value is relative, not absolute
00:07:28 - How we evaluate vendors and decisions
00:08:38 - The six factors that drive perceived value
00:09:25 - What CSMs should understand about cost and value
00:10:09 - Real-world example of cost affecting customer loyalty
00:11:53 - Philosophy behind value and customer experience
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Ed Powers:
Ed's LinkedIn: https://www.linkedin.com/in/ed-powers-ab5315/
Mentioned in this episode:
And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!
101 episodes
Share
