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Reinventing customer success | Erica Favorito | TDSU Ep. 45

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Manage episode 426776886 series 3577614
Content provided by Lifetime Value Media. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Lifetime Value Media or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Erica Favorito wants all of us post sales pros to think long and hard about what we want to be when we grow up.

⏱️ Timestamps:

00:00:00 - Reinventing customer success

00:01:09 - Erica Favorito & Slice Advisory

00:01:35 - Customer success: the junk drawer

00:05:22 - Rethinking the CSM role

00:07:45 - Voice of the customer programs

00:10:38 - Creating a product liaison role

00:13:14 - Becoming an opportunity mercenary

00:14:32 - Like, comment, and subscribe!

📺 Lifetime Value: Your Destination for Customer Success content

Subscribe: https://lifetimevalue.link/youtubesub

Website: https://www.lifetimevalue.show

Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Erica Favorito:

Erica's LinkedIn: https://www.linkedin.com/in/ericaayotte/

  continue reading

100 episodes

Artwork
iconShare
 
Manage episode 426776886 series 3577614
Content provided by Lifetime Value Media. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Lifetime Value Media or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Erica Favorito wants all of us post sales pros to think long and hard about what we want to be when we grow up.

⏱️ Timestamps:

00:00:00 - Reinventing customer success

00:01:09 - Erica Favorito & Slice Advisory

00:01:35 - Customer success: the junk drawer

00:05:22 - Rethinking the CSM role

00:07:45 - Voice of the customer programs

00:10:38 - Creating a product liaison role

00:13:14 - Becoming an opportunity mercenary

00:14:32 - Like, comment, and subscribe!

📺 Lifetime Value: Your Destination for Customer Success content

Subscribe: https://lifetimevalue.link/youtubesub

Website: https://www.lifetimevalue.show

Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Erica Favorito:

Erica's LinkedIn: https://www.linkedin.com/in/ericaayotte/

  continue reading

100 episodes

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