Exploring Operational Excellence for Business Expansion with Alicia Butler Pierre

The Dead Pixels Society podcast

Have an idea or tip? Send us a text!

Gary Pageau of the Dead Pixels Society talks with Alicia Butler Pierre, the founder, and CEO of Equilibria, Inc., about operational excellence. The conversation revolves around the critical role of operational excellence in business expansion, sharing her company's unique approach to tackling issues like high turnover, audits, and escalating customer complaints using the Lean Six Sigma framework.
The discussion moves beyond just identifying problems, delving into the intricate balance between sales and operations. How can organizations ensure they deliver on their promises without compromising their operations? Alicia shares her insights. Additionally, we explore the necessity of possessing a robust business continuity plan and a disaster recovery tool. This conversation covers scenarios from dealing with supply chain disruptions to navigating natural disasters or coping with an essential component of your business shutting down. We wrap things up with a sneak peek into Butler Pierre's Smooth Operator Masterclass, a valuable resource for developing effective operational structures.

Energize your sales with Shareme.chat, the proven texting platform.

ShareMe.Chat
ShareMe.Chat platform uses chat-to-text on your website to keep your customers connected and buying!

This Is Propaganda
Challenging marketers' delusions about the cultural impact of our work. A WEBBY winner!
Listen on: Apple Podcasts Spotify

Mediaclip
Mediaclip strives to continuously enhance the user experience while dramatically increasing revenue.
Buzzsprout - Let's get your podcast launched!
Start for FREE
Visual 1st
Visual 1st is the premier global conference focused on the photo and video ecosystem.
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Support the Show.

Sign up for the Dead Pixels Society newsletter at http://bit.ly/DeadPixelsSignUp.
Contact us at [e-mail]
Visit our LinkedIn group, Photo/Digital Imaging Network, and Facebook group, The Dead Pixels Society.
Leave a review on Apple and Podchaser.
Are you interested in being a guest? Click here for details.
Hosted and produced by Gary Pageau
Edited by Olivia Pageau
Announcer: Erin Manning

Chapters

1. Exploring Operational Excellence for Business Expansion with Alicia Butler Pierre (00:00:00)

2. Operational Excellence and Identifying Problem Areas (00:00:02)

3. The Importance of Operations in Business (00:17:09)

4. [Ad] This Is Propaganda (00:28:00)

5. (Cont.) The Importance of Operations in Business (00:28:40)

6. Business Continuity and Disaster Recovery Planning (00:32:40)