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How a Positive Customer Experience Translates Into Business Success with Michelle Spaul, a Customer Experience Consultant at Delta Swan
Manage episode 352025267 series 3404127
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In this episode of The eCommerce Customer Experience Podcast, Michelle Spaul, Customer Experience Consultant at Delta Swan, joins Chris Kellner of DigitalGenius to share how customer experience drives business growth.
As the Customer Experience Consultant at Delta Swan, Michelle helps her clients understand the value of customer experience in their business. She also currently works as an Expert Practitioner at HiveMind Network and as an Associate at Hoxby. Michelle has more than twenty years of experience in customer experience and has worked with companies like Elektron Limited and Rolls-Royce.
Today, Michelle talks about why business leaders should take notice of customer experience, strategies to leverage it, and how to improve customer loyalty and retention.
As the Customer Experience Consultant at Delta Swan, Michelle helps her clients understand the value of customer experience in their business. She also currently works as an Expert Practitioner at HiveMind Network and as an Associate at Hoxby. Michelle has more than twenty years of experience in customer experience and has worked with companies like Elektron Limited and Rolls-Royce.
Today, Michelle talks about why business leaders should take notice of customer experience, strategies to leverage it, and how to improve customer loyalty and retention.
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