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How to Streamline Customer Support to Improve Efficiency (& Customer Experience) - Nicole Baqai
Manage episode 347337967 series 2814585
Content provided by The Good. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Good or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Providing customer support can be exhausting, time-consuming, and even scary at times. This week, Nicole shares that it doesn't have to be. By streamlining your customer support channels into one place and having a 'universal inbox', you can not only improve your brand's efficiency in addressing your customers' concerns, but you can also create a better and lasting relationship with them.
In this episode, you'll learn:
- How to tailor customer support strategies based on your audience
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- How to turn negative experiences into positive ones through great customer support setup
If you're interested in increasing your efficiency and providing the best support for your customers, then this episode is for you.
Learn more and Nicole and her resources here:
Want to be a guest on our show? Have feedback or ideas for how we can improve? Send your thoughts over to podcast@thegood.com. We'll be keeping an eye on that inbox. :)
The Ecommerce Insights Show is brought to you by The Good, a Conversion Rate Optimization (CRO) consultancy specializing in helping ecommerce businesses accelerate their growth through better research, testing, and design. Learn more about our team, our work, and our services at www.thegood.com.
44 episodes
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Manage episode 347337967 series 2814585
Content provided by The Good. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Good or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Providing customer support can be exhausting, time-consuming, and even scary at times. This week, Nicole shares that it doesn't have to be. By streamlining your customer support channels into one place and having a 'universal inbox', you can not only improve your brand's efficiency in addressing your customers' concerns, but you can also create a better and lasting relationship with them.
In this episode, you'll learn:
- How to tailor customer support strategies based on your audience
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If you're interested in increasing your efficiency and providing the best support for your customers, then this episode is for you.
Learn more and Nicole and her resources here:
Want to be a guest on our show? Have feedback or ideas for how we can improve? Send your thoughts over to podcast@thegood.com. We'll be keeping an eye on that inbox. :)
The Ecommerce Insights Show is brought to you by The Good, a Conversion Rate Optimization (CRO) consultancy specializing in helping ecommerce businesses accelerate their growth through better research, testing, and design. Learn more about our team, our work, and our services at www.thegood.com.
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Similar to The Ecommerce Insights Show
How do I start an online business? How do I build a brand online? How do I get traffic and attention to my online business? The biggest question is, can I start a business online and replace my current JOB? Welcome to The Rock Your Brand podcast show where we answer ALL of these questions and a ton MORE! Scott Voelker, the host will share with you everything you need to know and help you to build a Future Proof Business that will allow you the ultimate Freedom. Scott shares tips and strategi ...
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continue reading
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continue reading
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