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Everything Still Comes Down to Customer Experience
Manage episode 390987515 series 3352213
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The 2023 Cox Automotive Service Study reveals a significant shift in consumer preferences regarding vehicle service providers and customer experience. While dealerships historically led as the preferred choice, they are now facing increasing competition from general repair shops. This change is driven by a decline in consumer trust towards dealerships.
Music:
Mikes favorite Xmas song: The Waitresses: Christmas Wrapping
Remastered Joy Division Oct 1979 Apollo Theater Manchester UK
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Got a question? Email either of us!
Kathi: kathi@krusecontrolinc.com
Mike: mikethecarguy@outlook.com
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