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Industry Spotlight | Michele Massaro- COO at Abacus - Navigating Staffing Challenges, Solutions, Technology, and Growth
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On this episode of Industry Spotlight, we have a very special guest joining us: Michele Massaro, the Chief Operating Officer at Abacus Corporation. Michele brings with her over 30 years of experience in the staffing industry, and she's here to share her insights, knowledge, and industry updates with all of us.
In this episode, Michele discusses innovative strategies and support. She emphasizes the importance of talent retention, staff redeployment, and providing a stellar experience for contingent workers. We dive into a case study highlighting the impact of cleaning up job orders and the successful offsetting of declining sales through direct hire revenue.
Our conversation also delves into the challenges and evolving nature of the staffing industry, including legislative changes, market demands, and internal adaptability. Together, we explore the concept of being a one-stop shop for clients and how staffing firms can redefine their role to provide solutions for both direct hires and contingent staffing. We also touch on technology challenges, the need for digital transformation, and staying ahead of the curve in an ever-changing landscape.
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