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John Bertrand, Co-Founder and CEO of Daupler

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Content provided by Burnt Island Ventures and The Fundamental Molecule with Tom Ferguson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Burnt Island Ventures and The Fundamental Molecule with Tom Ferguson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

John Bertrand is our kind of founder, a wastewater engineer who has operated inside and outside the utility fence - he understands his market upside down. What he saw in his time in the utility world led him to wonder if the messy world of managing the constant stream of incoming data from utility customers - calls, text messages, 311 alerts, voice messages, web forms - could be automated, freeing up the dedicated professionals who traditionally handle this work to focus on more important tasks. And so, teaming up with his co-founder Ryan, they started Daupler, which now serves more than 85 customers - not only water and wastewater utilities, but full municipalities, police and fire dispatch, power companies, and restoration companies. There is a giant opportunity here to build the field operating system for the built environment. And John is consistently impressive, not only in pushing the company to the verge of 5 million in bookings, but the originality and logic of his thought. He really is a diamond. Please enjoy my conversation with John Bertrand.

Subscribe to The Fundamental Molecule here: https://www.burntislandventures.com/the-fundamental-molecule

For the full show notes, transcript, and links to mentioned content, check out the episode page here: https://podcasts.apple.com/us/podcast/the-fundamental-molecule/id1714287205

-----------

John Bertrand, Daupler's Co-founder, takes a deep dive into the intersection of technology, utility management, and entrepreneurship as he shares his company’s transformative journey, offering valuable insights for emerging founders in the water industry along the way. His narrative illuminates Daupler's strategic evolution, focusing on aligning technological innovation with utility needs to revolutionize response management. Today’s episode also explores Daupler's role in enhancing operational efficiency and customer satisfaction, while discussing key aspects of technical and commercial expansion, providing a comprehensive view of the future landscape of utility management.

Episode Highlights:

0:00 Start

0:49 Introduction

2:01 John’s history with the water industry

2:39 Working for the utility vs as a consultant

3:25 Consultants as ‘gatekeepers’ in the water sector

7:14 The problem Daupler solves

10:34 Daupler’s CTO and Co-founder, Ryan Rosenbaum

12:10 What Daupler does

14:36 Learning from an early misstep

16:47 Comparing Daupler with PagerDuty

18:56 Building Daupler customers’ operating systems

21:40 Moving into adjacent sectors

23:59 Creating a critical mass of customers throughout the US

25:58 What John has learned about marketing his product vs sales

27:33 Daupler’s moat

29:23 AI and its role in Daupler

32:04 The critical mass of data within water utilities

34:37 The current and future state of utility management

37:32 Going international

40:15 The one lesson John would pass on to emerging water founders

Links:

Burnt Island Ventures: https://www.burntislandventures.com/

Daupler: https://daupler.com/

Quotes:

"For most municipalities, that has the most pain, being the water or wastewater department.”

"You need to monitor the data, watch your trend, and then take appropriate action.”

"The data will be the real value."

"For most utilities, they are thinking about things in a proactive and preventative way because those are places of comfort where they can have control."

“Don't sell vitamins, sell painkillers. Change their life.”

  continue reading

38 episodes

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Manage episode 462971141 series 3641875
Content provided by Burnt Island Ventures and The Fundamental Molecule with Tom Ferguson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Burnt Island Ventures and The Fundamental Molecule with Tom Ferguson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

John Bertrand is our kind of founder, a wastewater engineer who has operated inside and outside the utility fence - he understands his market upside down. What he saw in his time in the utility world led him to wonder if the messy world of managing the constant stream of incoming data from utility customers - calls, text messages, 311 alerts, voice messages, web forms - could be automated, freeing up the dedicated professionals who traditionally handle this work to focus on more important tasks. And so, teaming up with his co-founder Ryan, they started Daupler, which now serves more than 85 customers - not only water and wastewater utilities, but full municipalities, police and fire dispatch, power companies, and restoration companies. There is a giant opportunity here to build the field operating system for the built environment. And John is consistently impressive, not only in pushing the company to the verge of 5 million in bookings, but the originality and logic of his thought. He really is a diamond. Please enjoy my conversation with John Bertrand.

Subscribe to The Fundamental Molecule here: https://www.burntislandventures.com/the-fundamental-molecule

For the full show notes, transcript, and links to mentioned content, check out the episode page here: https://podcasts.apple.com/us/podcast/the-fundamental-molecule/id1714287205

-----------

John Bertrand, Daupler's Co-founder, takes a deep dive into the intersection of technology, utility management, and entrepreneurship as he shares his company’s transformative journey, offering valuable insights for emerging founders in the water industry along the way. His narrative illuminates Daupler's strategic evolution, focusing on aligning technological innovation with utility needs to revolutionize response management. Today’s episode also explores Daupler's role in enhancing operational efficiency and customer satisfaction, while discussing key aspects of technical and commercial expansion, providing a comprehensive view of the future landscape of utility management.

Episode Highlights:

0:00 Start

0:49 Introduction

2:01 John’s history with the water industry

2:39 Working for the utility vs as a consultant

3:25 Consultants as ‘gatekeepers’ in the water sector

7:14 The problem Daupler solves

10:34 Daupler’s CTO and Co-founder, Ryan Rosenbaum

12:10 What Daupler does

14:36 Learning from an early misstep

16:47 Comparing Daupler with PagerDuty

18:56 Building Daupler customers’ operating systems

21:40 Moving into adjacent sectors

23:59 Creating a critical mass of customers throughout the US

25:58 What John has learned about marketing his product vs sales

27:33 Daupler’s moat

29:23 AI and its role in Daupler

32:04 The critical mass of data within water utilities

34:37 The current and future state of utility management

37:32 Going international

40:15 The one lesson John would pass on to emerging water founders

Links:

Burnt Island Ventures: https://www.burntislandventures.com/

Daupler: https://daupler.com/

Quotes:

"For most municipalities, that has the most pain, being the water or wastewater department.”

"You need to monitor the data, watch your trend, and then take appropriate action.”

"The data will be the real value."

"For most utilities, they are thinking about things in a proactive and preventative way because those are places of comfort where they can have control."

“Don't sell vitamins, sell painkillers. Change their life.”

  continue reading

38 episodes

All episodes

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Flooding is becoming an increasingly obvious mega issue in the world today. It costs anywhere between $200 billion and $500 billion in the US alone each year. They're 31% of natural catastrophes and 1.8 billion people, about a quarter of the planet, live under flood risk. This is a nightmare for insurers who are raising their premiums in response, 17% last year in the US alone. But what if you could change the cost structure of this issue - where possible, allow homes and businesses enough lead time to take high value items out of harm's way, take the cars off the parking lot of the dealership and the goods off the warehouse floor? This can transform the insurance economics around flooding and is exactly what Previsico is doing. Jonathan Jackson is an exceptional entrepreneur now on his fourth company, and it was a pleasure to have him on The Fundamental Molecule to hear what he's building at Previsico and how he's building it. Please enjoy my conversation with Jonathan Jackson. Subscribe to The Fundamental Molecule here: https://www.burntislandventures.com/the-fundamental-molecule For the full show notes, transcript, and links to mentioned content, check out the episode page here: https://podcasts.apple.com/us/podcast/the-fundamental-molecule/id1714287205 ----------- Jonathan Jackson describes the growing challenges for insurers due to unpredictable floods, and how his company, Previsico, addresses this with precise, actionable flood warnings that utilize advanced forecasts and ground sensors. This enables businesses to mitigate up to 70% of flood damage and transform the economics of insurance. He discusses Previsico's origins as a UK university spin-out, its customer-driven US market entry, the significance of a clear ROI, and core company values such as fairness and purpose. Jonathan finishes by advising entrepreneurs to focus on their specific area of expertise. 00:00 - Why Flooding Is a Massive Insurance Crisis 01:59 - How Insurers Struggle to Price Flood Risk 07:04 - Key Differences in UK vs US Flood Insurance 08:47 - Why Businesses Are Forced to Self-Insure Flood Loss 09:58 - Provisico’s Approach to Preventing 70% of Flood Damage 11:14 - How Forecasts and Sensors Enable Real-Time Response 14:52 - The ROI of Ground-Truthing Flood Data 16:24 - How a Government Grant Sparked Provisico’s Founding 21:10 - Breaking Into Insurance Through Public-Private Partnerships 24:18 - Cracking the Insurance Market with Lloyd’s Lab and Zurich 25:40 - How to Sell to Risk-Averse, Slow-Moving Enterprises 29:12 - Expanding to the U.S. Through Customer Pull, Not Push 31:11 - Building Culture Around Fairness, Purpose, and Creativity 37:18 - Why Water Entrepreneurs Must Stay Laser-Focused Links: Burnt Island Ventures: https://www.burntislandventures.com/ https://previsico.com/ https://www.linkedin.com/in/jonathan-jackson-a393102/ SM Material Key Takeaways: "Flood risk maps estimate property location risk. Insurers use them to determine underwriting." "A 1% flood risk every year means you could be flooded year after year. It's about communication." "Provisico's service, with a good flood plan, can achieve 70% commercial loss prevention." "We enable insurers to mitigate losses, improving their profitability through accurate flood warnings." "Our flood forecast prepares organizations for flood, while sensors provide high-confidence alerts." "Our vision is global. We aim to reduce flood loss by 50% or more, helping people worldwide."…
 
One of the reasons why working in water is fun is the people who work in it - dedicated, driven, modest, self-effacing, hard working, but with a lightness that comes from doing something that really matters. Craig Beckman personifies these qualities and then some, and he also happens to be working on a generational - and I really do mean that it's once in a generation if the past is anything to go by - generational shift in the design of the spiral wound membrane module. Well, we'll go into it in the episode, but think of it as the basic building block, the workhorse of water treatment, a $4.6 billion a year market growing at 11%. Craig and his team have the opportunity to make something we all rely on, whether we know it or not, fundamentally better. It's such an exciting story from inception to development to their enormous production space they just moved into. But more than anything, Craig is a wonderful person to spend time with. Please enjoy my conversation with Craig Beckman. Subscribe to The Fundamental Molecule here: https://www.burntislandventures.com/the-fundamental-molecule For the full show notes, transcript, and links to mentioned content, check out the episode page here: https://podcasts.apple.com/us/podcast/the-fundamental-molecule/id1714287205 ----------- Craig Beckman shares lessons learned from GE Water and MIOX on customer needs and small company agility here today. He describes how his current venture, Aqua Membranes, revolutionizes membrane elements by replacing inefficient mesh spacers with optimized, 3D-printed structures - an innovation that targets reduced fouling and energy use, especially in industrial reuse. Discussing focused go-to-market strategies, overcoming technical challenges, and scaling production to build confidence, Craig emphasizes membrane technology's crucial role in future water security and advises persistence for water entrepreneurs. 00:00 - Building the Future of Water Through Innovation 01:59 - Lessons from Big Company Sales and GE Water Rollups 05:10 - Why Big Companies Miss Mid-Market Water Opportunities 09:18 - Balancing Recurring Revenue with Customer Needs 13:31 - Why Traditional Membrane Spacers Fail in Water Treatment 17:24 - Redesigning Membranes for High-Reuse Industrial Wastewater 21:54 - Solving Customer Pain with Elegant Membrane Engineering 27:44 - Overcoming Doubt and Manufacturing Complexity in Water Tech 31:05 - Go-to-Market Strategy for Industrial Water Startups 35:10 - Building Case Studies to Accelerate Market Adoption 39:04 - Scaling Manufacturing to Gain Customer Trust 42:19 - The Future of Membranes in Global Water Scarcity Solutions 45:04 - The #1 Advice for Water Entrepreneurs Links: Burnt Island Ventures: https://www.burntislandventures.com/ Craig Beckman: https://www.linkedin.com/in/craig-beckman-ceo/ Aqua Membranes: https://aquamembranes.com/ SM Material Key Takeaways: "Just because everyone has wastewater doesn't mean it's a good commercial opportunity." "The membrane market is poised for growth. It's a critical need for food and water security." "Persistence is key in water entrepreneurship. Be patient. Water's impact grows over time." "In water treatment, solving problems for customers is about aligning with their needs, not just trends." "Cash flow is crucial in startups. It's a lesson learned from experience." "The speed at which opportunities are pursued is crucial. Big companies often can't get out of their own way."…
 
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It's no secret that the so-called "hyperscalers"—Amazon, Microsoft, Google, Meta, and others—are doing their hyperscaling in the context of the AI revolution. The pace of digital infrastructure buildout is mind-boggling—about $450 billion in 2024 and with no sign of slowing. All of this has implications for the water sector. So I wanted to talk to someone who is a) in the thick of this, and b) has been part of a hyperscaler's water work for some time. Will Hewes is a superb guy, a proper water veteran all the way from his undergrad work, and he took his considerable expertise in infrastructure into running water resources first at AWS, and now across all of Amazon. They have been at the forefront of basin-wide sustainability efforts, and it was so energizing to hear how an "intrapreneur" builds inside a company like Amazon, all the way down to how these individual projects get done. Please enjoy my conversation with Will Hewes. Subscribe to The Fundamental Molecule here: https://www.burntislandventures.com/the-fundamental-molecule For the full show notes, transcript, and links to mentioned content, check out the episode page here: https://podcasts.apple.com/us/podcast/the-fundamental-molecule/id1714287205 ----------- Will Hewes discusses his role in overseeing Amazon's water replenishment, detailing their "Water Positive" strategy which aims to return more water to communities than Amazon uses, particularly in AWS data centers which employ water for energy-efficient cooling. Hewes details the two-pronged approach: internal efficiency improvements (ex. direct evaporative cooling design reducing L/kWh, real-time monitoring, using recycled water), and external replenishment projects. These projects, chosen for local impact and verified credibility, address needs like WASH access or agricultural irrigation efficiency, often catalysing tech adoption. 00:00 - How AI and Data Centers Are Reshaping Water Demand 03:40 - Amazon’s Water Positive Strategy Explained 05:00 - Sustainable Cooling in Data Centers with Water Efficiency 08:45 - Shifting from Potable to Recycled Water Sources 11:49 - How Amazon Builds Global Water Replenishment Projects 13:55 - Partnering with Startups to Scale Smart Irrigation 18:24 - Measuring Impact and Verifying Replenishment Claims 21:55 - The Reality of Corporate Water Risk Assessment 24:45 - Why Hyperscalers Collaborate on Water Stewardship 27:33 - Balancing Growth with High-Quality Sustainability Practices 30:33 - Lessons from Will Hewes’ Career in Water Infrastructure 34:44 - Why Scalable, Fast-Adopting Water Tech Wins 43:21 - Advice for Water Entrepreneurs Links: Burnt Island Ventures: https://www.burntislandventures.com/ Will Hewes: https://www.linkedin.com/in/will-hewes-61947232/ SM Material Key Takeaways: "Water is the most fundamental resource. It's about public health, urban planning, and managing wild spaces." "Water is key to cooling strategies in data centers. It reduces energy use and meets sustainability goals." "Our Water Positive program commits to returning more water to communities than we use." "Efficiency and recycled water are cornerstones of our water sustainability strategy." "Water replenishment projects must respond to local watershed challenges." "Technology can unlock water security and reduce carbon associated with water treatment." "Collaborate with partners to implement innovative water solutions that address local needs."…
 
It's so fun when you feel like an investment has been dragged out of your hands. At the end of our deployment of our first fund, I was adamant that our final investments had to be blindingly obvious because the next best use of funds was to give more capital to companies we already knew were amazing. So when I met Shane Dyer, CEO of Irrigreen, the quality could not have been more obvious. Here was a multitime founder operating at a seriously high level, building around a product that was an absurdly large improvement on the status quo and which had the potential to save billions of gallons of water. It's been such a pleasure to watch him work, and it was deeply exciting to invest in them again as the third position in our Opportunity Fund. Please enjoy my conversation with Shane Dyer. Subscribe to The Fundamental Molecule here: https://www.burntislandventures.com/the-fundamental-molecule For the full show notes, transcript, and links to mentioned content, check out the episode page here: https://podcasts.apple.com/us/podcast/the-fundamental-molecule/id1714287205 ----------- Irrigreen’s CEO Shane Dyer discusses tackling overlooked water tech challenges by applying his IoT and growth marketing expertise from outside the sector. He details Irrigreen's genesis, adapting inkjet tech for precise, water-saving irrigation. Dyer shares critical startup lessons: the power of listening to customers for product & marketing direction, strategic hiring focusing on grit over resumes, rigorous iteration & verification for deep tech, effective board management, and keeping the customer the ultimate North Star. 00:00 - Why Water Tech Is the Climate Opportunity Hiding in Plain Sight 02:34 - Bringing IoT and Startup Experience into Water Innovation 04:11 - Growth Marketing Tactics for Climate Tech Startups 07:52 - Building High-Impact Startup Teams 09:25 - From Inkjet Printers to Smart Sprinklers 12:43 - Designing Products That Customers Actually Want 17:21 - Reinventing Irrigation Through Digital Precision 21:36 - Balancing Consumer Appeal with Contractor Adoption 25:33 - Simplifying Supply Chains 27:53 - How to Get Real Value from Your Startup Board 32:46 - Running Data-Driven Growth Experiments That Work 35:45 - Scaling Hardware Quickly 38:12 - Hiring as the Ultimate Startup Superpower 40:34 - Shane Dyer’s #1 Advice for Water Entrepreneurs Links: Burnt Island Ventures Shane Dyer Irrigreen Sean Ellis Steve Blank The Startup Owner's Manual Nail It Then Scale It Getting to Plan B The Lean Startup SM Material Key Takeaways: "Experience is when the hairs on your neck rise during design review, sensing a potential landmine ahead." "Startups are not little big companies. They're a completely different experience requiring ambition, talent, and grit." "Growth marketing requires high-velocity experimentation and qualitative insights to drive hypotheses." "A board is a team. Keep them informed and engaged to work on urgent growth problems for your next unlock." "Hire slowly and focus more on getting the right team." "For new ideas, reach directly to customers first."…
 
When you hear a canary singing in the coal mine, you should stop and listen. Without torturing the metaphor too far, this is how I felt when I started working with Megan Glover at 120Water in 2017 as she started to build her business. The success of a business is predicated on the talent of the people running it, and Megan was important because she was one of the first brilliant CEOs who was truly new to water. She is at the vanguard of exceptionally smart, driven company leaders who appeared at the end of the 2010s and were the predicate essentially of BIV coming into being. We don't get to do our job without enough people as good as Megan. I love this conversation covering everything from strategic marketing to advice to board members. Please enjoy my conversation with my friend Megan Glover. Subscribe to The Fundamental Molecule here: https://www.burntislandventures.com/the-fundamental-molecule For the full show notes, transcript, and links to mentioned content, check out the episode page here: https://podcasts.apple.com/us/podcast/the-fundamental-molecule/id1714287205 ----------- Megan Glover, Co-founder and CEO at 120Water, joins Tom to discuss the role of strategic marketing in her organization’s trajectory, emphasizing market analysis, customer understanding, and the importance of a quantitative approach. Together, they delve into the genesis of 120Water, its pivot from a consumer focus to serving municipalities, and the significance of regulatory drivers like the lead and copper rule. Megan reflects on talent in the water sector, the evolution of her role as CEO, and offers advice to founders regarding risk-taking in particular. 00:00 - Why Talent Defines Startup Success 02:52 - The Role of Strategic Marketing in Water Tech 05:17 - Market Research: Understanding Customers Before You Build 07:19 - The Origin Story of 120Water 09:36 - The Business Pivot: From Consumer to Municipal Focus 12:07 - How Water Regulations Create Business Opportunities 14:17 - The Future of Lead, PFAS, and Emerging Contaminant Rules 16:50 - State vs. Federal Water Regulations 19:46 - Consumer Awareness vs. Action in Water Quality 20:56 - The Evolution of Lab Testing & Data Standardization 22:49 - The CEO Journey 24:10 - Navigating Board Relations & Investor Alignment 27:08 - Attracting & Retaining Talent in the Water Industry 29:17 - The Future Vision for 120Water 30:42 - Managing Cash Flow While Scaling in a Slow-Moving Market 32:10 - The Role of Partnerships 33:20 - The Art of Negotiation for Water Entrepreneurs 35:13 - The #1 Advice for Water Entrepreneurs Links: Burnt Island Ventures: https://www.burntislandventures.com/ Megan Glover: https://www.linkedin.com/in/megancglover/ 120Water: https://120water.com/ SM Material Key Takeaways: "The success of a business is predicated on the talent of the people running it." "Before you can create, know who the creative is for." "Regulatory demand is the number one driver for change in the water industry." "Take the risk. The water industry is here to support you and wrap their arms around you." "Partnerships can be a phenomenal tool. Win fast and fail fast." "Manage your cash. Sales cycles in water take twice as long as in other startups." "Every stage requires reflection." "People are concerned about water quality, but not willing to pay for the solution."…
 
Sometimes things just strike you as dumb and then one day you understand why. The current model of desalination is a great example. It's something that everyone thinks that we at BIV should be invested in up to the eyeballs, and, of course, we support technologies that are pertinent to desal, but the legacy model is just a tough nut to crack. Ever more scaled plants to minimize the per gallon cost of purified water is the name of the game. So when I met Alex Fugelsang and the full Flocean team, it was like a light bulb going off. Legacy desal was dumb for the simple reason you were pumping up onto land a whole load of water, putting all of it through a giant factory, having designed it for all of that water, then throwing at least 40% of it back into the ocean. So what if you could desalinate under the surface of the sea and get rid of all that excess capacity? You don't run into paradigm shifts all the time, but we think that Flocean is one of them. Alex is a superb guy with a fascinating skill set, having spent most of his life operating machinery at inhospitable depths, and he's on a remarkable mission to put a huge dent in global water insecurity. Please enjoy my conversation with Alex Fugelsang. Subscribe to The Fundamental Molecule here: https://www.burntislandventures.com/the-fundamental-molecule For the full show notes, transcript, and links to mentioned content, check out the episode page here: https://podcasts.apple.com/us/podcast/the-fundamental-molecule/id1714287205 ----------- In today’s episode, Alex Fuglesang details Flocean's underwater desalination: less energy and less environmental impact thanks to stable deep-sea conditions. He reveals how robotics ensure reliable maintenance in their water-as-a-service model, and highlights building trust with communities, providing tailored solutions for water scarcity. Alex also shares insights on his background, leadership, and the future of desalination. 00:00 - Why Legacy Desalination Is Failing 02:16 - Operating and Engineering in Harsh Deep Sea Conditions 05:30 - Robotics and Automation in Underwater Water Tech 06:32 - Flocean's Origin Story 10:35 - How Flocean Cuts Energy Use and Environmental Impact 13:22 - Simplifying Permitting for Subsea Desalination 15:16 - Real-World Water Scarcity Challenges in Island Nations 17:24 - Growing Industrial Demand for Onsite Desalination 19:52 - New Business Models for Water Delivery 22:56 - What Infrastructure Investors Want from Water Tech 24:09 - Building a World-Class Water Tech Team 26:53 - Targeting High-Impact Coastal Markets 28:38 - Strategic Marketing for Deep Tech Startups 29:57 - Military Leadership Lessons in Startup Life 34:17 - The Future of Desal 37:43 - Cutting Red Tape in Water Infrastructure Projects 39:17 - Top Advice for Climate Hardware Entrepreneurs Links: Burnt Island Ventures: https://www.burntislandventures.com/ Alex Fuglesang: https://www.linkedin.com/in/alexanderfuglesang/?originalSubdomain=no Flocean: https://www.flocean.green/ SM Material Key Takeaways: "In water-scarce regions, the frustration is real. Limited budgets lead to expensive maintenance and weeks of downtime." “Cutting bureaucracy and aligning stakeholders can unleash new technologies." “Flocean uses natural deep-sea pressure to cut power consumption. 40% energy efficiency savings are not abnormal." "Scale with trust and demand. Start small to build trust, then scale without massive infrastructure changes."…
 
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Felicia Marcus is one of the most significant public servants in water, having served on the Board of Public Works for the City of LA, served as Regional Administrator for the EPA in Region 9, COO of the Trust for Public Land and Western Director of the NRDC. As if that wasn't enough, she was also the Chair of the State Water Resources Control Board of California during the business end of the 2011-2017 California drought, which was rather scary and is now taking a “breather” as a Fellow at Stanford's “Water in the West Program”. Felicia is delightful, the speed of her mind matched only by the quality of her communication. We're so lucky to have such extraordinarily dedicated people who choose service when they could be doing a lot of different things, and the water sector is so much better off for it. Please enjoy my conversation with the excellent Felicia Marcus. Subscribe to The Fundamental Molecule here: https://www.burntislandventures.com/the-fundamental-molecule For the full show notes, transcript, and links to mentioned content, check out the episode page here: https://podcasts.apple.com/us/podcast/the-fundamental-molecule/id1714287205 ----------- Felicia Marcus, a powerhouse in water policy, joins Tom today to discuss California's drought response, elevating water's importance, and the role of communication in public service. Felicia shares insights from her career, including her time as Chair of the State Water Resources Control Board and at the EPA, highlights the need for more support for water technology innovation, and expresses concerns about the current state of the EPA. Geopolitics of water and AI's implications are discussed, and Felicia offers her invaluable advice for water entrepreneurs. 00:00 - Meet Felicia Marcus 02:06 - Why Water Needs a Bigger Spotlight 03:16 - The Hidden Complexity of Water Infrastructure 06:15 - Why Water Lags Behind Energy in Investment and Innovation 07:16 - California’s Water Crisis 10:02 - Lessons from Droughts 12:58 - A Career in Water Policy 16:26 - The Future of LA’s Water and Infrastructure Challenges 20:47 - How Politics Shapes Water Policy Decisions 22:09 - Lessons from Managing California’s Drought 25:04 - Balancing Environmental Protection and Water Use 26:47 - Why Water Tech Innovation Lags Behind Energy 27:07 - The Operator vs. The Visionary 31:13 - The Power of Communication in Water Policy 36:53 - Stanford Water in the West Program 40:15 - The Role of AI in Water Management 42:52 - Water and Global Geopolitics 45:36 - Cybersecurity Risks in the Water Sector 45:58 - Advice for Water Entrepreneurs Links: Burnt Island Ventures: https://www.burntislandventures.com/ Felicia Marcus: https://www.linkedin.com/in/feliciamarcus/ SM Material Key Takeaways: "Water is a necessity for life and economic development. It's amazing how it's just assumed and taken for granted." "Energy is appreciated because people notice when the lights go out. Water is less understood, less appreciated." "California's drought taught us a lot. The public saved nearly 25% when asked. Education was key." "The disparity in funding between water and energy is a self-inflicted wound in California." "I like helping people move. You can't just say, “Do it.” You have to help them see another way." "Know your audience beyond who you want to sell to. Educate yourself on the context in which you sell."…
 
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The Fundamental Molecule
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I owe what I get to do every day here in a job I love to many people, but Scott Bryan really helped. In 2015, he took a chance on me to become the VP of Programming at Imagine H2O running the Accelerator, and it was a learning curve which laid the groundwork for what we do here at BIV. Scott is one of the most important figures in early stage water. Since 2010, he has built Imagine H2O into the premier accelerator for water entrepreneurs running three annual programs, and they announced their first pilot fund last year. All of this adds up to an enormous and rapidly growing degree of impact in water as the companies they backed and supported have revolutionized everything from groundwater management to flood insurance. Please enjoy my conversation with Scott Bryan. Subscribe to The Fundamental Molecule here: https://www.burntislandventures.com/the-fundamental-molecule For the full show notes, transcript, and links to mentioned content, check out the episode page here: https://podcasts.apple.com/us/podcast/the-fundamental-molecule/id1714287205 ----------- Scott Bryan, President at Imagine H2O, joins Tom today to discuss the evolution of the water technology ecosystem. Together, they start by taking a look at how the early days were characterized by business plan competitions before the subsequent shift to emphasizing team strength, execution ability, and customer-centric approaches. Scott then goes on to highlight Imagine H2O's evolving selection process, the critical role of pilot projects, and the importance of impact measurement. Noting that water is a less polarizing issue than climate, allowing it a degree of stability, today’s episode also explores philanthropy in the water sector and Imagine H20’s focus on Asia, before wrapping it all up with Scott’s sage advice for water entrepreneurs. 00:00 - Imagine H2O’s Role in Water Innovation 02:19 - Why Water Has Lagged Behind Clean Tech 04:08 - Early Challenges in Water Entrepreneurship 05:40 - What Makes a Water Startup Succeed? 07:30 - The Hidden Dangers of Fundraising Success 09:41 - Key Milestones in Water Innovation Growth 11:17 - How COVID Shifted the Water Tech Landscape 13:17 - Why Most Accelerators Fail at Water Startups 15:15 - The ROI of Water Startup Accelerators 16:14 - Measuring Impact in Water Innovation 17:45 - Why Water Needs Standardized Impact Metrics 18:31 - The Unique Challenges of Running a Water Nonprofit 19:34 - The Role of Philanthropy in Water Innovation 20:24 - Why Climate Funders Must Care About Water 22:46 - How Water Ties Into Public Health and Equity 25:20 - Why Pilots Are Critical for Water Startups 28:12 - How the Water Innovation Pilot Fund Works 30:40 - Expanding Water Tech Innovation Internationally 32:24 - Key Lessons from Imagine H2O Asia 33:48 - Hiring the Right Talent for Water Startups 35:12 - The Future of Water Tech Investment 36:20 - Why Water Is a Bipartisan Issue 38:22 - What Entrepreneurs Must Know About Water Policy 40:11 - The #1 Advice for Water Entrepreneurs Links: Burnt Island Ventures: https://www.burntislandventures.com/ Scott Bryan: https://www.linkedin.com/in/scottmilesbryan/ Imagine H2O: https://www.imagineh2o.org/ SM Material Key Takeaways: "Water is a trillion-dollar industry. It's the future of the world's most valuable resource." "Philanthropy in water is changing. It's not just about wells anymore. We need sophisticated impact engines." "There are four pillars: climate, health, equity, and efficiency. They guide our work and impact." "Water is not as polarizing as climate. It's a bipartisan issue. We must manage resources better." "Take the check from people who know the space. Measure value in burritos, not just equity." "We need to standardize metrics in water. The math is all over the place. Precision is key." "Imagine H2O Asia is a base to think regionally. It's about testing business models faster." "We need to think beyond a 10-month accelerator. It's a long journey, and we're here to help."…
 
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The Fundamental Molecule
The Fundamental Molecule podcast artwork
 
True dyed-in-the-wool software pros are a valuable breed in water and Paul Hauffen is one of the best. A two-time entrepreneur, he sold his last company Sedaru, and, in a founding hiatus, is bringing his enormous experience to bear helping companies along their trajectory, partially as a BIV Venture Partner. Paul is a very wise man indeed and his insights on building solid foundations for companies, the hard yards of especially early sales and reference building, and the traps that founders can fall into are second to none. We're so lucky to work with him. Please enjoy my conversation with Paul Hauffen. Subscribe to The Fundamental Molecule here: https://www.burntislandventures.com/the-fundamental-molecule For the full show notes, transcript, and links to mentioned content, check out the episode page here: https://podcasts.apple.com/us/podcast/the-fundamental-molecule/id1714287205 ----------- Executive, entrepreneur, advisor, and BIV Venture Partner, Paul Hauffen, shares his insights on several valuable topics for water tech startups including common pitfalls for founders after securing funding, his personal journey into the water industry, and the development of his previous company, Sedaru. Paul offers advice on identifying and engaging early customers, outlines the benefits of targeting utilities, reflects on the evolution of software within the water sector, and shares the future of software opportunities. He finishes up by providing his perspective on marketing and sales, defining product-market fit, and emphasizing the vital role of strong customer relationships. 00:00 - Paul Hauffen: Water Tech Visionary 02:03 - The Biggest Mistake Founders Make 03:57 - Why You Shouldn’t Celebrate Fundraising 06:01 - Effective Startup Marketing on a Budget 07:38 - Why Water? A Founder’s Journey 11:27 - How to Identify a Profitable Market Opportunity 14:50 - Building Trust Through Customer Inclusion 15:21 - How to Land Your First Customer 16:32 - The $40K Napkin Deal: Winning Early Sales 18:01 - Checklist for Finding the Right First Customer 21:16 - Why Utilities Make Great Customers 24:25 - How to Win RFPs and Lock in Long-Term Contracts 26:28 - The Evolution of Water Tech Software 28:31 - The Future of AI and Software in Water 33:30 - AI’s Role in Water Innovation 36:29 - Marketing and Sales for Water Startups 39:03 - Pricing Strategy for SaaS in Water Tech 39:49 - Defining Product-Market Fit in Water Software 42:17 - Lessons from Advising Water Tech Startups 44:01 - The Customer Inclusion Loop Links: Burnt Island Ventures: https://www.burntislandventures.com/ Paul Hauffen: https://www.linkedin.com/in/paulhauffen/ SM Material Key Takeaways: "Founders often get intoxicated with marketing before proving value." "Establish product market fit before allocating budget to marketing." "Practical marketing is essential until product market fit is achieved." "Build excuses to interact with customers to strengthen relationships." "Utilities are great customers because they prioritize productivity over profit." "AI allows us to revisit legacy workflows and solve problems faster." "Early customers should be small to mid-size, progressive, and decision-makers." "Balance vision with execution to turn ideas into reality." "The customer inclusion loop is vital for growth and trust building."…
 
There is a lot going on in AI right now, from the travails of ChatGPT to the technology being essentially single handedly responsible for the surge of the so-called “Magnificent Seven” and therefore the overall S&P 500 in 2024. But what does it mean for water? Mudasser Iqbal is a career technologist and an exceptional guy, previous CEO of Visenti before its acquisition by our friends at Xylem in 2016, and he and his co-founders reformed to pursue the AI opportunity in water. TeamSolve is going after a tough problem, essentially aiming at solving the lack of easily accessible institutional memory and insight in water utilities using the power of AI. This is a fascinating run through the ins and outs of applying this technology and water, the practicality of problem solving, working with remote teams, maintaining customer focus and much, much more. Please enjoy my conversation with Mudasser Iqbal. Subscribe to The Fundamental Molecule here: https://www.burntislandventures.com/the-fundamental-molecule For the full show notes, transcript, and links to mentioned content, check out the episode page here: https://podcasts.apple.com/us/podcast/the-fundamental-molecule/id1714287205 ----------- Mudasser Iqbal, Founder and CEO at TeamSolve and noted ‘AI use in water’ visionary, details his organization’s mission to revolutionize utilities with their "knowledge twin," a formidable resource which effectively combats expertise loss. Accessible through everyday platforms, the Twin boosts efficiency for field techs and command centers. Building upon lessons learned from Visenti and Xylem, Iqbal stresses practicality, user feedback, and a distributed team model. He also urges water innovators to embrace tough challenges and strategic partnerships, mirroring TeamSolve's customer-centric, globally impactful approach. 00:00 - AI's Evolution and Real-World Applications 04:48 - Agentic Frameworks: Beyond Generative AI 07:04 - Why AI in Water Matters Now 09:37 - Real-World Examples: Institutional Knowledge Gaps 12:25 - Knowledge Twin: A Practical AI Solution 19:17 - Practical Uses: Field Technicians and Command Centers 24:21 - Ensuring AI Reliability and Trustworthiness 26:22 - Remote Team Collaboration: Lessons from COVID 29:30 - Vicente Learnings: Collaboration and Customer Focus 32:45 - Building a Customer-Centric Company Culture 35:15 - Creating Moats: Knowledge Sharing and Network Effects 38:51 - Maintaining Focus Amid Growth 40:40 - Advice for Water Entrepreneurs: Solve Hard Problems Links: Burnt Island Ventures TeamSolve Mudasser Iqbal SM Material Key Takeaways: "AI has been around for decades, contributing to drug discovery, predictive maintenance, and more. It's not new, but its applications are expanding." "Generative AI connects the dots in water systems, overcoming data limitations and enabling real problem-solving." "Institutional knowledge in water utilities often retires with employees. AI can bridge this gap, preserving essential information." "AI's promise lies in solving real-world problems, not just generating text or images. It's about practical applications." "Focus on solving a hard problem that's bothering customers. Stick to it for long-term success." "AI can help leapfrog water utilities that are just starting their digital journey, providing practical solutions."…
 
Over the last decade, I've been so lucky to learn from seriously good water people, and Debra Coy is one of the best. Over four decades, she has built an extraordinary body of work from public markets analyst to XPV, the preeminent water investing firm that has been extraordinarily supportive to us, to her current independent role advising and sitting on the boards of major water companies. She sits on the investment committee of our Opportunity Fund and it has been such a pleasure to benefit from her insight and wisdom as we have made our first two investments at the Series B. This is a really fun conversation. Everything from the lessons for founders, from earnings transcripts to lending her perspective on the overall history of private markets investing in water. Please enjoy my conversation with Debra Coy. *Please note in the episode Debra mentions XPV raised a $250m FundI I. The correct amount was a $150m Fund I. Subscribe to The Fundamental Molecule here: https://www.burntislandventures.com/the-fundamental-molecule For the full show notes, transcript, and links to mentioned content, check out the episode page here: https://podcasts.apple.com/us/podcast/the-fundamental-molecule/id1714287205 ----------- Legendary water industry leader, Debra Coy, reflects on the water sector's transformation from obscure investment to a recognized industry. She highlights the impact of increased investor knowledge, rapid digital tech adoption, and a new generation of business-savvy entrepreneurs. Drawing from her experience at XPV Water Partners, Debra emphasizes their focus on strong entrepreneurs and hands-on company building, and champions talent recycling within the sector. She also offers advice to aspiring water entrepreneurs: study public market data, balance ambitious vision with practical execution, and prioritize diverse leadership for enhanced performance. 00:00 Learning from Water Industry Leaders 02:30 - Water's Transformation into an Investable Sector 03:15 - Challenges Across the Capital Stack in Water Investing 04:45 - 14-Year Tech Adoption Cycle in Water 06:45 - The Critical Role of Entrepreneurs in Water Innovation 09:00 - XPV's Focus on Scaling Water Companies 13:20 - Building Synergies with Operational Focus 17:40 - Importance of Talent Recycling in Water Startups 20:00 - Axius’ Growth Strategy with KKR Partnership 22:30 - Managing Water Challenges in the Permian Basin 27:30 - Public Markets as a Guide for Water Entrepreneurs 30:20 - The Value of Reading Earnings Call Transcripts 33:00 - Public Market Sentiment Around Water Investments 35:25 - Key Traits of Successful Water Leaders 37:30 - Advancing Gender and Diversity in Water 40:25 - Balancing Vision and Execution as an Entrepreneur Links: Burnt Island Ventures: https://www.burntislandventures.com/ Debra Coy: https://www.linkedin.com/in/debra-g-coy-792992/ SM Material Key Takeaways: "Water's finally becoming a real industry." "The quality of the entrepreneur is critical." "Digital tech adoption in water has a faster rate. It's shifted the market's openness to innovation." "The investment world has woken up to water as an investable sector.” "Public markets give you a constant report card. It's a real-time view of investor sentiment." "A diverse leadership team is a better leadership team.” "Think big but do small. Balance vision with execution to succeed." "Investors are emotional. They want to invest in what they believe in." "You can't wait for it to get better. You have to do what it takes to make it better."…
 
We all know about the CEO in a company. When the company is small, the CEO does everything, and when it's big, the CEO sets the vision, hires the right people and makes sure they have what they need to be successful. But what about a layer deeper than that? Guillaume Clairet is a fascinating example of a world class COO. Now he's too modest to be known as the power behind the throne, but he's the guy that makes sure what needs to be done gets done. And it's an interesting time for him after both the $395 million delisting of H2O Innovation by Ember Infrastructure and their acquisition of NextEra’s Distributed Water business. Along the way, H2O Innovation have done things their own way and have built an exceptional business and this is a fascinating insight into the practicality of that journey. Please enjoy my conversation with Guillaume Clairet. Subscribe to The Fundamental Molecule here: https://www.burntislandventures.com/the-fundamental-molecule For the full show notes, transcript, and links to mentioned content, check out the episode page here: https://podcasts.apple.com/us/podcast/the-fundamental-molecule/id1714287205 ----------- H2O Innovation COO Guillaume Clairet shares his insightful journey through the world and business of water. He discusses navigating the complexities of public markets, mastering M&A strategies, and building robust recurring revenue models. Guillaume also details H2O's transformative acquisition of the NextEra’s Distributed Water business, a strategic move towards owning water assets and offering diverse customer solutions, and finishes up by offering his invaluable advice to aspiring water entrepreneurs. 00:00 - Water Technology & Entrepreneurship 01:50 - Erin Brockovich Inspiration 03:45 - H2O Innovation Origin Story 06:12 - Early Roles & Company Growth 07:30 - Value of Full-Cycle Experience 09:23 - Navigating Public Markets 11:42 - Transition to Recurring Revenue 15:16 - M&A Process & Integration 19:03 - Successful M&A Integration Strategies 21:01 - COO Role: Serving & Problem-Solving 21:53 - When to Hire a COO 23:04 - CEO Sequencing Operations 26:18 - Going Private with Ember Infrastructure 29:25 - NextEra Acquisition & Future Strategy 30:30 - Holistic Water Solutions Provider 36:14 - Advice for Water Entrepreneurs Links: Burnt Island Ventures: https://www.burntislandventures.com/ Guillaume Clairet: https://www.linkedin.com/in/guillaumeclairet/?originalSubdomain=ca H2O Innovation: https://www.h2oinnovation.com/ SM Material Key Takeaways: "The CEO sets the vision. The COO makes it happen. It's a partnership of vision and execution." "When you're a startup, you wear many hats. You learn every aspect of the business from sales to operations." "Public markets teach resilience. They keep you on your toes, driving for performance and accountability." "In acquisitions, integration is everything. It's not just about buying a company, but making it part of your own." "A CEO should look at their strengths and hire to fill their weaknesses, making themselves obsolete in those areas." "Being a COO means being accessible. It’s about serving your team and solving problems." "In the water industry, patience is crucial. Progress is slow, but it's accelerating. Be ready for the long game." "Focus on customer relationships. When you earn a customer, keep them by meeting all their water needs."…
 
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The Fundamental Molecule
The Fundamental Molecule podcast artwork
 
It's always worth paying attention to top-level consultants as crucial advisors to their usually enormous clients. They have their finger on the pulse of the practical needs of the market and are responsive when they see critical mass in an area. Sarah Brody runs the North American water practice of McKinsey, which she has restarted in response to considerable client demand from mega-cap corporates to private equity firms. The mainstreaming of water advice for major clients is a very interesting leading indicator of the increasing attention being paid to the fundamental molecule. Sarah is a proper intrapreneur and has done exceptional work building the business on behalf of her clients. She really elucidates the role that firms like McKinsey play in this sector, and she has an excellent water origin story. Please enjoy my conversation with Sarah Brody. Subscribe to The Fundamental Molecule here: https://www.burntislandventures.com/the-fundamental-molecule For the full show notes, transcript, and links to mentioned content, check out the episode page here: https://podcasts.apple.com/us/podcast/the-fundamental-molecule/id1714287205…
 
The idea of an Overton Window when the conditions around a political issue change that in turn changes the nature of what is politically possible, is a useful one in assessing businesses. Sometimes conditions change enough in a market or sector that there is suddenly a significant window of opportunity for a founder to run through. We think that is the case with Michael Rigney, CEO of Cala Systems. They're building a next generation heat pump water heater, and if they're right, they could save billions of gallons of water, reduce US national emissions by 3%, and save domestic energy consumers about $23 billion a year. We talk about the nature of the water heater market, competing against entrenched incumbents, and rebuilding a well known consumer product from the ground up. He has major game in this segment and Cala are in a fascinating position. Please enjoy my conversation with Michael Rigney. Subscribe to The Fundamental Molecule here: https://www.burntislandventures.com/the-fundamental-molecule For the full show notes, transcript, and links to mentioned content, check out the episode page here: https://podcasts.apple.com/us/podcast/the-fundamental-molecule/id1714287205 ----------- Cala Systems CEO, Michael Rigney, shares insights on the future of water heating with his company’s next-generation heat pump technology. He explains how predictive control and intelligent design are set to revolutionize the industry by optimizing energy efficiency, cost savings, and user comfort. Rigney also discusses the importance of strategic partnerships, the role of branding, and the urgent need for decarbonizing residential water heating to reduce global emissions. 00:00 Introduction 00:50 Overton Window and Market Opportunities in Water Heating 01:47 Why Target the Water Heater Market 03:21 Recognizing a Unique Market Opportunity 05:40 Early Steps in Building Cala Systems 07:15 Building the World’s First Intelligent Heat Pump Water Heater 11:02 User Experience and Intelligent Water Heating 12:42 Customization and Integration with Home Systems 13:29 Branding Water Heaters: Lessons from Nest and Opower 15:37 Designing Cala Systems’ Website as a Brand Statement 17:29 The Impact of Decarbonizing Water Heating 20:17 Building a Strong Team 22:17 The Importance of Hiring Slowly and Thoughtfully 24:02 Practical Innovation: Balancing Thought and Scrappiness 25:48 Building the Company You Need for the Future 28:01 Balancing Customer and Installer Needs in Product Development 30:32 Geographic Focus for Early Deployment 35:24 Transitioning to Founder and CEO Role 36:44 Advice for Future Water Entrepreneurs Links: Burnt Island Ventures: https://www.burntislandventures.com/ Michael Rigney: https://www.linkedin.com/in/michaeljrigney/ Cala Systems: https://www.calasystems.com/…
 
It's nice to have friends in high places, and in water, there are few places higher than the presidency of the Water Environment Federation, the core trade body for the wastewater industry. Ifetayo Venner and I got to know each other in 2017 when we both spoke at the opening session of WEFTEC, WEF’s annual gathering for the wastewater world, and we spoke in a cavernous room filled with about 5000 pros talking through our stories of how we got into water. Ifetayo’s was a lot better than mine, and no surprise. She is an enormously accomplished professional, Past President of WEF and a Senior VP at Arcadis, the massive engineering consultancy. She has led the creation of some very serious projects in wastewater, and I wanted to have her on The Fundamental Molecule to help us understand the role of engineering consultancies in the sector, what the world looks like from her point of view, the opportunities in infrastructure renewal, and of course, her own path through all of it. She really is great. Please enjoy my conversation with Ifetayo Venner. Subscribe to The Fundamental Molecule here: https://www.burntislandventures.com/the-fundamental-molecule For the full show notes, transcript, and links to mentioned content, check out the episode page here: https://podcasts.apple.com/us/podcast/the-fundamental-molecule/id1714287205…
 
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