The 19th Hole Series With Matt Rolfe

The GIG Podcast

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Welcome to another episode of the 19th Hole Series of The GIG Podcast with F&B industry Guru Matt Rolfe!

As founder of Results Hospitality and Westshore Hospitality Group, Matt Rolfe is a coach, speaker, and entrepreneur who mentors the top ten percent of the hospitality industry toward unlocking their true potential.

The 19th Hole Series of The GIG Podcast focuses on everything that happens at your club after your members & guests putt out on the 18th green! Inside this series of episodes, on each show we host a peer-based conversation between Matt and an actual F&B operator from the club industry. Each time you tune in, we’ll dive deep into the episode guest’s F&B operations at their club and discuss the various challenges & opportunities that they are currently facing. These episodes are designed to promote the sharing of various industry best practices while also uncovering real solutions to real challenges facing actual industry operators which will help you accelerate your clubs F&B success going forward.

On this episode of The GIG Podcast, we are joined by Karen Morgan, Director of Food & Beverage at Morgan Creek Golf Course, located just outside of Vancouver, BC. Karen is one of our industry’s most talented leaders confirmed by a highly successful 10+ year career at Vancouver’s premier high-end daily fee facility. In addition to great golf, Morgan Creek has a very strong focus on providing exceptional culinary experiences to their guests both in their restaurant and by way of hosting a large number of events like weddings and golf tournaments.

Listen as Matt and Karen discuss the process of transitioning from operating in F&B during the pandemic, to now moving forward with the new normal for F&B operations at clubs.

Highlights from this episode of The GIG Podcast that you don’t want to miss include:

• Listen as Matt and Karen discuss the challenges with finding the right people and hiring in 2022, and the steps you can take to address this so that you have success this year when it comes to recruitment & retention.
• Learn about the importance of creating employee avatar’s and how they can help you solve your recruitment & retention issues.
• Listen to Karen discuss the use of inter-departmental cross training that Morgan Creek will be focused on in 2022 to address some of the vacancies that they have in certain departments.
• Understand how to get creative in how you hire & what you look for in people so that they can do more at your club than just fulfill one role.
• Learn about the importance of making sure each of your employees know exactly what is expected of them so that they can help lead the F&B business at your club into its new chapter.
• Find out why being “curious” around the ‘new’ wants & needs of your guests and then providing them with options as you deliver the guest experience at your club will serve you well in these times.
• Get insight into the benefits of vulnerability-based leadership and how it can help you build stronger bonds in the workplace and improve the relationships between manager and employees.
• Learn about the ‘Avatar Worksheet’ to help you can get clear on your 3 employee avatars to put focus on what you want & need and then share that information in the interview process which will help you with your recruiting efforts.

To learn more or to connect with Matt directly so that he can help you and your leadership team grow and scale your club

To learn more about Golf Industry Guru, and to gain access to online golf business education from the world's most successful business, golf, & hospitality industry leaders, visit us at www.golfindustryguru.com.