Culture’s impact on recruitment and retention in the healthcare ecosystem: A conversation with John Shagoury, president and CEO at IntelyCare

The Heidrick & Struggles Leadership Podcast

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In this episode of The Heidrick & Struggles Leadership Podcast, Heidrick & Struggles’ Josh Clarke speaks to John Shagoury, president and CEO at IntelyCare, a leading healthcare workforce management platform. Shagoury shares insights drawn from his extensive career in both operating and investor roles, explaining how these differentiated experiences helped him develop as a leader and what ways he’s found effective to engage teams. He also shares what it was like joining IntelyCare as the COO, which was a new position and an expansion of the executive team, and shares what leadership skill sets and capabilities he found critical to being in a new environment and a new role, and what it was like joining a founder-led business. Turning to healthcare, he discusses culture and its critical role in driving recruitment and retention, and what challenges he anticipates facing the health tech talent market. Finally, he shares how and why it is so important to find the right balance between the people-first side of the organization and encouraging and enabling innovation and disruption mindsets to thrive.

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