77. Master IT Experience Management (ITXM™)

The IT Experience Podcast

ITXM™ or IT Experience Management brings experience management, a practice that has been used in external customer support and management for well over a decade, into IT operations.

ITXM™ enables IT teams to focus on outcomes of the deliverables they produce, as well as providing data-driven insights, fueling Continual Improvement initiatives, in order to achieve said outcomes.

Most importantly, ITXM™ is a framework that is needed and used by the whole IT organization, and not just the IT Service desk.

Now, we bring to you the recently released ITXM™ foundation course, bringing to life the practicalities of Experience Management for IT. Through online training videos and an online exam, you can get certified in ITXM™ and bring this framework into your organisation.

But the fun doesn’t stop there - Join our online community to share thoughts, ways of working and learning experiences with other like-minded professionals, thought leaders and pioneers of ITXM™.

Take the ITXM™ foundation course here - https://itxm.academy/itxm-foundation/

Learn more about HappySignals - https://www.happysignals.com/leading-experience-management-platform-for-it-happysignals

Key Takeaways:

- ITXM™ - bringing experience management into IT

- Opportunity to learn more about ITXM™ and become a certified professional with online training and exam

- ITXM™ community - learn and share experiences with others